Best Western Hotel Ferrari

Close to where I needed to be

I asked repeatedly the air conditioner was not working (two days in a row) on the third day I asked again the receptionist answered me the only thing you needed to do was ask! I replied I DiD I was not aware I needed to ask repeatedly… I did not want to sleep with the balcony door open due to the fact that others that we’re staying there were very loud and on the balcony next to mine smoking I was not comfortable….waste of my money

Sobarice svaki dan generalno ciste sobe i mjenjaju posteljinu.

Lokacija i dorucak. Boravili smo 4 dana i iako je solidan dorucak , svaki dan je ista ponuda..

Eggs were cold. Server sneezed in his hands and continued working. Terrible coffee. Very noisy from renovations.

Had issues with flies and misquotes in our room.

We enjoy the pool , and the room it’s very comfortable.

Maybe the surrounding it’s not very nice

The rooms are clean and comfortable. I like that it had a swimming pool.

Staff from the reception are not welcoming. I also work in a hotel and I was surprised that the guy who received us when we checked in did not seem to welcome us wholeheartedly, that day of July 17, 2024, 14:00. I am so disappointed, we’re so tired from our long journey and he seemed he didn’t want to work or accept any guest. I know that maybe he was tired but please we paid for the service, can you please do your job well?

One night stay on our drive down to Calabria. A bit tired design, but very functional and very clean. Convenient location.

Bathrooms could be modernised.

I liked the free parking in font of the hotel. They have a garage but our car couldn't get down there so they let us park in another garage instead across the street.

We cought the nightguard in the parking on camera our first night. He was urinating on the car parked next to our car. That is totally unacceptable and should never happen. We noticed it a couple of days later and showed the video for the receptionist who got the manager there to see the video as well. He didn't say so much to us more than that he was sorry and went away. The receptionist called us and told us that the guard was sent away and was never allowed to work for them again. We got the garageparking for free.They have ongoing renovation on the front of the hotel so we couldn't use the balcony and had the curtains cover the windows alla day. They started to work every morning at 8 am. No one told us about that before we book and we haven't git any answers from Booking.com about it.Never ever this hotel again! I will contact Best Western about out stay there. There are so many other hotels in and around Naples. Choose one of them instead!

Good location if you have a car and wish to visit Naples, Pompeii, Amalfi coast…They also offer parking, 8€ a day (trip on May 2024).

We had some issues during the stay but not worth mentioning. The staff from reception were not very helpful (with exception of one really nice guy, but don’t remember his name, work during the day). Staff from the restaurant and the guy from the bar were really nice!!

Breakfast was very nice and fresh. Comfortable bed,

Air-conditioning wasn't working for the hotel, perhaps they don't use it until later on the year but the room was uncomfortable hot. Had to leave window open, some noise but we weren't directly next to a road.

Staff pleasant, furnishing classy, breakfast ok.

Rooms too cold, no way to turn up heating.Far from city. Breakfast same every day.

Staff were very friendly and helpful

Unfortunately the hotel lost its water supply just after breakfast on the day we were there

Very modern clean room. On site parking. Good breakfast.

As I charged my car I felt they could have waived the parking fee. But I didn’t question it just a thought - 0.8 eur / kw on the 22 charge unit was a bit expensive. (0.6 at the previous BW in Trento on similar thing)

The hotel is kept clean.

WiFi was not working and hotel staff blamed it on our phones, wasted a lot of our time trying to explain how it is our phones and settings that are the reason, then the last day of our stay it miraculously started working on our phones without us fixing any settings like they previously insisted. Dinner is extremely bad and would not recommend it. The taste was terrible, not edible. The atmosphere of it all is not good, waiter kept staring at us or at crime show that he played on the big tv in the restaurant. Seeing dead bodies while sitting in the restaurant was definitely just adding to the whole bad experience.

Clean and attractive

Quite pricey Some staff not very friendly

Disappointed

Room Pictures are not as the reality Week wifiPoor breakfast Cold staffDifficult to find someone speaks English

Bad

Not functional elekrocity 2 night, receptions promised free one night but not happend

Room was a good size, beds were comfortable, secure parking, great view of Vesuvius from our room. Quite opulent decor everywhere.

No air conditioning in room, breakfast little better than less expensive places.

Onsite parking was a benefit as so many places in Italy don't have parking.

Walls were thin and we could hear everyone coming off the elevator

Air con didnt work and was told by the desk that it had broken down for the hotel. We had to open the window but it was very noisy

Good location outside of town and about 20 minutes drive from the airport, plenty of restaurants nearby.The rooms were large and clean and comfortable.

While parking was free, we were told that it was recommended to stay in a special paid parking, because parking outside they could not guarantee the "safety" of our car... that felt a bit coercive.Second, the rooms were a bit shabby and in need of a little renovation - wallpaper was peeling off, some sockets were loose, towel racks bent and useless.Third, you cannot control the heating from the room - the air condition control panel does not work. We had to ask the reception to switch it on from there and then there was no way to switch it off except to call them.Finally, going back into our room after dinner, the room smelled like somebody smoked in there - the smell seemed to come from the air conditioner in the room . The hotel clerk told us the smell came from "outside" and did not help at all.