Zel Mallorca

The hotel itself was gorgeous! Rooms were beautiful and perfectly clean. Breakfast was delicious! Loved that it was also right on the beach. The hotel is very aesthetic and perfect for nice pictures. Also liked that there was free parking nearby - there is no need to get paid parking at the hotel as there is a free lot within 4 min walking distance.

While the hotel itself is perfect, the location of the hotel is not the greatest. It didn't have that "European feel" at all, and was just strips of souvenir shops and bars. The restaurants weren't bad, we even found a great little Italian spot with great authentic pasta, but the area itself just didn't feel like I was in Europe and more like I was in the US. The beach front property made up for this fact - and if anything you can just rent a car and go to nicer areas for dinner if you like.

Location, on the beach, great happening vibe, the restos downstairs, the rooms are beautiful, the design in excellent

The lack of utensils when going for breakfast-at the price of a room I should not be asking for this, they should be promptly replaced constantly when someone leaves. I did not like the lack of front desk-some people cannot check in online like myself or just didn’t have time to. It was very confusing upon entry and the man I dealt with made it clear I should have done this but he would “take care of it” for me. Dont make me sound like work.

This hotel is a 10/10 the facilities, staff, the classes they have throughout the week for Pilates and cooking is just great. Not to mention the hotel is right on the strip close to alot of restaurants.

New and modern. Great breakfast

No front desk.

Location, facilities and staff very good! Being right in front of the beach is priceless.

The menu for dinner in their restaurant was too much exotic and pricey. I’d suggest to include more balanced options.

Beach access and distance from Palma were great. The breakfast was also quite good. The hotel was also very stylish and trendy.

There were plenty of hidden costs that weren’t clear when booking (e.g. parking cost $33 Euros per day). The cabanas in front of the beach were not part of our hotel (as expected) so we were charged additional for using them. The pool did not seem to open at the time I indicated and closed early. Staff weren’t the most helpful when we had questions for them and seemed to avoid interaction with us. The biggest gripe I have is that the price paid for our stay seemed quite high.

The lobby was amazing

The staff were not helpful by the pool. The pool area was so noisy and dirty kids running all around and splashing water and no one talked to them. The service by the pool was so poor. I would never come back again.

Staff was really super welcoming on arrivalSpacious deluxe suite, bathtub with seaviewBeachfront and the beach is beautifulExpensive but truly awesome foodBig thanks to JJ1 (hope you had your best day ever mate) for help on departure day and Marina for her kindness. Would've given half the rating otherwise

Some "seaview" rooms just have a big tree in frontNoise all the timeSmall pool with way too many sunbeds, view on the rooms or the walkwayRock hard bedNo private area on the beach or reserved sunbedsCheckout was a disaster, I had a late flight and just wanted to enjoy beach but nobody even remotely tried to help except JJ1 (who fixed it in seconds). I had to book another room for half day, and the other staff still told me I had to wait until 15h even if it was ready.. other "solution" was to shower and change and pack in the pool's toilet.. makes no sense after being super nice and efficient on your arrival and after spending that money on a suite.

amazing hotel and beach every thing was amazing luxury hotel

very far from center , there is no options food in restaurant for dinner and lunch

The pool and facilities were great. We like the 24/7 gym which gave us a lot of flexibility to work out. Food was good for breakfast. Access to the beach was great.

Room was ok for the price we paid. Thought it would be nicer for a five star. I could hear footsteps from above us and we faced the street level and can smell the food from the restaurants. If we booked again, we would have to book ocean view to enjoy the experience.

I loved my stay at Hotel Zel Mallorca! The location is unbeatable, just steps from the beach. The hotel has a stylish, modern vibe that feels fresh and inviting.The pool area is beautiful and relaxing, and the breakfast was delicious with a great variety. A perfect spot to unwind and enjoy

While the hotel itself is lovely, I personally felt the staff could have been more attentive and guest-focused. Perhaps I’m comparing it to my experience at Castillo Son Vida, where the warmth and personal touch were exceptional.Still, overall a stylish and comfortable place to enjoy Mallorca. I enjoyed the style and setting, I’m not sure I’d return I missed the emotional connection that makes a hotel stay truly memorable.

Location + service + room + staff

Value of money + swimming pool

Comfortable pool beds and nice beach access.

Not a nice neighborhood.

Breakfast fantastic beds good and excellent service

Expensive

From the moment we walked in it was amazing. Greeted with a cocktail, the dj was spinning and the vibe was great. Stayed for 3 nights with my college age boys. Our rooms were well appointed and the view was mesmerizing. Breakfast was 5 stars. Loved the Zel!

Beautiful. Very good location

Just some small details. Water was not always put in the room. There were no robes. Limited towels. Some staff were rude

The location, Breathtaking views of the Beach and overall vibe of the place.

Not much to offer in Vegan or Vegetarian options as well as the Breakfast buffet was decent but not WOW for the price you pay staying at this hotel.

We have stayed at this hotel a couple of times , Beautiful hotel fabulous pool area breakfast was amazing staff very helpful

Really nice property! Loved the breakfast, location and staffs. The only thing that I didn't like was the noise coming from outside where the bars are. We had to use earplugs to go to sleep.

The deck of the hotel was really nice , really nice staff , good breakfast , right next to the beach .