Portals Hills Boutique Hotel

The hotel has breathtaking views. It’s a lovely hotel for quiet and peace. Loved the decor and the view from rest and pool. My room had a balcony with spectacular views. It’s located in a residential area . It has beaches close by , restaurants and supermarket and pharmacy. Staff is phenomenal from the front desk, restaurant’ and housekeeping . Kudos to Cara that helped me out to find last minute tour. She went above and beyond. Breakfast is one of the best I had. It has lots of variety. Loved the home made passion fruit kefir, the coffee and poached eggs . Food is of excellent quality. Hotel is pristine and has nice aesthetics.

Hotel Is very pricey. The TV were not smart tv so I couldn’t watch Netflix. Or use any streaming platform. Staff tried to help out giving me a connecting cable but was not compatible with I phineThis is something that should not happen at a 5 star hotel and at the price I paid The beds are ok but not as comfortable as other beds I tried at other hotels in Palma . The mattress is not pillow top. The beds are starting showing their age . The linen smells good but a person with allergies, migraines or asthma is not good. I suggest using scent free hypoallergenic fabric detergent. Even though the bathrrom shower gels, body creams were from a higher end brand I think was Bulgari they were low quality ingredients wise. It was all fragrance . Also they were in plastic bottles . Some of the furniture had scratches .

Amazingly friendly staff. Beautiful hotel and view. Fantastic breakfast.

All the small elements of style - free minibar , bulgari shampoo - very good breakfast - very nice and competent team ! Very relaxed luxury!

The rooms are spacious, modern, clean and very comfortable. Every room has an amazing view over Portals and Palma bay, The breakfast is excellent, very nicly presented fresh fruit, yoghurts, breads, pastries and lots of cooked options. The lunch we had in the pool bar was also top quality. All the staff are very pleasant and looked after us so well during our stay.

The position of the hotel is above the Portals Nous village and a good 20 mins walk to the Puerto Portals. It's good exercise on the way back as it is all up hill but in the evening it is easy to get a taxi back from the port so wasn't an issue.

Great location and excellent decor! Very luxurious!

Some of the furniture in the rooms is worn in places but only minor.

This is an amazing hotel. Very boutique but so clean with a fabulous pool beck and open plan bar. Rooms are very comfortable and breakfast amazing. Staff were fabulous and so attentive. Daily replenished mini bar is an added bonus.

Drinks on the slightly expensive side.

Fantastic breakfast, staff all polite and happy to help. Our room was ready for us when we arrived

Cleanliness, staff and breakfast

Location on steep hill, was further from marina than it looks on the photos, many more children than expected

It is a small and modern hotel. The rooms are spacious and well equipped.

The location is nice but walking to Puerto Portals is a little far, especially when you come back to the hotel on the hill.

Everything was fantastic... but the staff and team made it that bit extra. Super hotel with great quality and facilities, but without the stuffiness! Highly recommend based on the team and the overall vibe! Also a pleasant surprise was how kid friendly the hotel was...

Everything was fantastic - nothing we didn't like :)

Excellent staff who were very polite always helpful.

Sun loungers reserved around the pool and not used all day meant other guests didn’t have an opportunity to be by the pool. The remaining beds are at the other side of the restaurant and it feels out of place.

Fantastic service throughout the hotel, the breakfasts were delicious, the cleanliness of the hotel throughout was excellent and a very friendly vibe. A great lunch menu and the food was always fresh and tasty. Very comfortable sun loungers with plenty of fresh towels.

The pool was on the small side and very refreshing (cold) hence why it wasn't often used by anyone. Apparently the Spanish law is that you're not allowed to heat an outside pool unless by solar panels, so I would suggest solar panels are needed. Would have preferred it to have been nearer to the beach and marina.Had one evening meal at the hotel, not great. I would seriously recommend that you venture out to the many fantastic local restaurants

Staff is excellent, they go above and beyond, know you by your name. We loved that everything in the mini fridge is included, can see the ocean from the bed, great pool area and breakfast.

It is beautiful , with very friendly staff . The rooms are spotless and the design is creative .

There were 3 events during the week that gave us restricted access to certain areas . This was only mentioned the night before each event . On departure we were also asked to vacate the hotel at 12 noon as there was a wedding .. we had a 17/55 flight , we were only told this the night before and to be honest it was very stressful and not what we would expect from a 5 star hotel . Otherwise my rating would be higher .

Location

Facilities / Services as concierge and staff are not up to the price or standard. Also toilets are not up to 5 stars standards

Everything, it was clean, modern. Good location, away from the main town but close enough to walk to anything you needed. Rooms spacious and decor nice.

Staff where fantastic and brilliant with our little one

Pool a little smaller than we thought and more adults but was great

Breakfast is amazing, great selection to choose from. Room spotless, made up twice a day, mini bar re-stocked twice a day also.

There isn't a single thing I disliked about the hotel.

I loved how attentive the staff were here at portals hills, they couldn’t do enough for you. They are arranged my transport to and from the airport with a car seat for my baby. Special thanks so camlia, I had my 3 month old baby with me and she was so engaging with her. I also loved how clean the hotel was 10/10. Finally if there’s anything you do whilst staying at the hotel, please book a massage it was amazing!

Everything! Staff were very attentive and friendly. Food was great and rooms were lovely and clean and had all you need.