PLAZA INN Bad Rappenau

The breakfast was a definite highlight - there was an impressive variety of foods to choose from, and the fresh juice station was a nice touch. The children particularly enjoyed the lollipops and Haribo candies available. While the hotel room was clean and well-maintained, the entrance area could use some improvement as it felt rather unwelcoming.

Issue 1 - Lost iPad:We left our iPad in the room. Housekeeping found it while we were at breakfast. Unfortunately, instead of bringing it to us (the reception knew we were in the breakfast area), they chose to send a message through Booking.com. Ironically, I was at the reception desk at that exact moment asking for breakfast coupons. It's disappointing that they didn't simply contact us in person when we were right there in the hotel.After this initial message, the hotel stopped responding through Booking.com entirely. I had to search for the hotel's direct contact information and have sent multiple emails, but I have still not received any response to this day. This lack of communication regarding a guest's lost property is completely unacceptable.Issue 2 - Check-in Problems:The check-in procedure was extremely problematic. We arrived late in the evening, and the reception was closed despite information stating that 24/7 check-in was available. There was an automated kiosk, but it had an error message and was not working. We attempted to check in through the website, but it requested payment again (even though we had already paid).When we returned to the hotel, we found an information paper stating that the reception was located at the gas station in front of the hotel. However, there was no one at the desk. I waited for 10 minutes until a staff member returned from a smoke break. This was a very frustrating experience after a long day of travel.

Good value, clean, convenience store nearby, easy parking,

Needed more towels, must check in at gas station next door.

Perfectly clean room! Location in same building where is bikini museum, just didn’t have time to visit it. Safe private parking.

Very poor breakfast, no warm meal options, served in restaurant next to gas station and not in hotel. Also got charged some kind of weird safety deposit, around 50€ when I was checking in, hope it will be payed back in days.

Easy to find and clean. Has all amenities near it

Very poor

Arriival at 23H00 .... no reception open ...Next morning - reception not open ...

Perfect for sleep over on the long trip and after long drive. Near highway. Professional and pleasant staff. All in the place.

Nothing to complain.

Easy access from highway.

No restaurant in the hotel. Dinner and breakfast in the fuel station next door. Trucker stop style. Madras worn out. Sorry not good.

Very clean and comfortable

Dirty kettle and there is no coffee maker and fridge in the room

breakfast ok but unfortunately was outside the Hotel

Very dark room and two lamps were broken. A big glass up the lavabo was terrible for washing the face and other operations.

Hotel close to the highway, next to the gas station. Outstanding breakfast. Room big enough and clean

Clean, spacious rooms. Free coffee, tea and water in the room.Very good breakfast.Easy to reach from the motorway.Fast check-in and check-out.

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The ladies at the reception were smiling, very nice and helpful, the room was clean, the mattress was comfortable.

Good quality breakfasts, fresh juice, the only thing missing was scrambled eggs or sausages.

We arrived after the front lobby closed. After hours check-in is at the gas station across the parking lot. We were starving, so ordered food while completing the check-in process. We even grabbed some snacks to take to the room. We only spent a few hours there, so didn't get to explore the Bikini Museum.But was very pleased with how close it was to the motorway and all the conveniences that were nearby.

Hotel is nice, even though it is located at the highway exit it is not loud in the rooms. Room and bathroom were clean.

The TV in the whole hotel did not work during our stay, apparently it was due to a storm, however this seemed to be an older storm, not a very recent one.The restaurant that used to be in the hotel lobby is bankrupt.

- Very clean.- Dog friendly- very quiet- friendly staff

It was our third stay here, because the hotel is a perfect place to have a night stop when driving on German roads. Nice staff, climatization worked fine, nearby there is a gas station, we were able to have dinner in the adjacent the restaurant.

The only thing we didn't like here this time was the strong smell of sanitizers left in the rooms after cleaning - a thing which might affect people with allergies.

Clean, quiet and comfortable. Ideal for a stop on the highway.

The pillows were too big and hard. However, there were small pillows, also a bit hard, that did the job.

Hotel and very close proximity to the highway, with possibility for dinner nearby. This is a great stop for an overnight break. The aircraft and car museum nearby is highly recommendable, too, amazing to see the Concorde and Tupolev TU144 next to each other.

It’s clean, comfortable and easy to reach, what’s not to like? If you can afford to stay there, it’s a sure bet.

Very close to the motorway, but it was still quiet and relaxing.Perfect accommodation if you need a sleep during your journey

The night staff were not the friendliest staff we have ever encountered