Hotel East Lagoon

nothing!

We arrived late at East Lagoon. We had booked for four nights. When we got there, the man told us to pay for three nights first, which I did. Then he said about the fourth night: if I wanted to stay, we could sort it out later. Since we did want to stay, I said okay, we’ll book the extra night. Then he suddenly said it wasn’t possible. So I told him, fine, I’ll pay for the fourth night now, but then I expect to stay. No idea if he understood me or not – apparently not. He just did the checkout and said I had to pay. I paid, and then he basically told me there was no room.As a tourist, I find this kind of treatment really, really, really bad. I wouldn’t recommend this place to anyone. The hotel was full of mosquitoes, only the bath towel was changed – nothing else. The staff were very, very, very unfriendly. The only reason I stayed there was because my family lives ten minutes away. Ten years ago, the place was still friendly – now, not at all.

Location, views large comfortable bed and room.The restaurant appears to be a separate franchise but was clean and efficient

The hotel is looking tired inside and we found that the superficial house keeping hasn't helped.

I really liked the cordiality and the excellent location of the hotel, close to the airport.

I didn't like the food very much.

Great location and easy check in

The linens were dirty with blood stains and when reported got a new linen which also had stains.

Location is lovely beside the lagoon. Food is good and reasonably priced and serving staff helpful and friendly.

The hotel could be much better if it was properly managed and cleaned.We were given a Superior room at checkin despite booking a Deluxe with balcony. The room was very tired and dirty so we complained and were given a Super Deluxe room as the receptionist said they had no balcony rooms left. The room was much better than the first room but still had a non functioning AC control and a room safe that was not secured to the cupboard and unable to be closed. Wallpaper was also hanging off wall in places.The outside garden and pool area were also dirty and looked uncared for.It was a shame as staff in restaurant were friendly and helpful and food good...with a little more care and attention the hotel could be so much better.

Location only

One of my colleagues had a rat in the room. We informed the hotel. They said they fixed the issue. But the next day same thing happened. The food is over priced and not great. The indian menu took 40 mins to prepare. Not a great place unfortunately we had no option.

The restaurant was good and fairly priced. staff were helpful when trying to fix and move rooms.

the check in process did not provide the wifi password and details required to stay at the hotel. room was far away from receptionbugs in the room and so had to move.

Nice setting at the lagoon. Not far from city center. Nice pool. Very luxury rooms.

Amazing location and view.

They had put us in the old building next to the swimming pool. This one unfortunately needs maintenance. Luckily the manager could give us some discount. But always book the main building cause I've been there before and that's amazing.

Location . Big rooms. Helpful staff.

Not clean. Bedsheets stained. Walls stained. Broken bins. Couldn’t reach plug sockets behind the head board. Water flow was slow. Toilet had residues after flushing.

As we were driving our own tuktuk it proved a perfect location for us. Our huge room with 2 comfy beds and 2 balconies was fabulous. We got to see the sunset and sunrise. Loved the pool and the meal in the outside bure were delicious. The staff were friendly and helpful. Location was the best.

Those crows are annoying.

Nice staff, good location, best option for tourists since there’s nothing much in Batticaloa

Bed was really uncomfortable en the place felt empty, not alive

Location was nice

Rooms were very dirty, bedsheets had blood stains on them, toilet seat and and the whole toilet was moving in our room. We had three rooms all three rooms were not clean at all.

The location overlooking the lagoon is wonderful despite being somewhat out of town and away from easy-to-hail tuk-tuks. The staff were helpful and the swimming pool was great. There is a restaurant on site that is open 8 am till 9 am. At the prices proposed it was wonderful value for money although a little sad as it was large but not very busy when we went

The restaurant was good, but unfortunately, a lot of the dishes were not available, which was a pity so we were reduced to our choices, particularly of Western Dishes so for some of us with a dislike of spicy food this was a little limiting

Dinner is good.

I booked the room via booking.com with breakfast. But in the reception they said they didn't provide breakfast for that. My daughter expect swimming pool But they temporarily closed.

Big hotel with pool and conference hall etc...not exactly a Sri Lanka traditional place which is what we look for as a tourist like us.Everything worked including the elevator.

everything was good at this hotel for one or 2 nights.

Quite placeNice view

Tasty food

Good clean hotel near to the lagoon. Staff is very friendly and helpful. The best hotel in Batticaloa.

Food choice at restaurant is inadequate.

Location

No toilet tissuesNot enough tea bags

The view, location,

Maintenance must be done properly. Need more staff