Club Mahindra Kandaghat, Shimla

Location

Water bottles is Over priced like 230 rupees for one bottle

Location was good..Resort is big, can enjoy perfect family(me) time..

1. Water bottles were not there in the room, rather tap water was available in the camper.. cheap quality plastic glass was there & that too full of stains..2. Asked for an all out/mosquito repellent as there were spiders & mosquitoes in the room but of no use, didn't paid any heed to my request resulting into tough time for my 3 years old child..3. I checked in the room around 10.30 PM, ordered for the dinner & shocked to see that no cuttlery was provided with the same.. when enquired, it was told that cuttlery is already in the drawer.. when i opened the same, only 2 plates & 2 spoon were there..I requested for serving spoon & bowls but were not provided by the staff..4. When no one took the used utensils after dinner, i left them outside the room door as i had already called the concerned staff 2-3 times for removing the same & no one came...5. Morning, around 10:15, I received a call from reception directing me to vacate the room as the same was club mahindras policy to check out by 10..I told the person on phone that during check in i had requested Mr. Sarthak (receptionist at the rime of check in) that i would vacate by 11 as it was not easy for us & baby to get ready & leave by 10, when we have not even spent 12 hours in the room/hotel & parallely ordered for the breakfast..6. Food was served around 11 & once again there was no cuttlery provided with the same.. when we asked house keeping guy to provide it, he sent a waiter to pick up the used dinner cuttlery & informed us that these utensils will be cleaned up & provided for the breakfast as no separate cuttlery would be provided in the room due to covid protocols & companys policy..7. When utensils were provided to us after 15-20 minutes & we started with breakfast thing, I again received a call from reception directing us to check out immediately..

good location and view

Food is too pricey and kids area is too dirty and also all activities are paid. not worth for money.

Location

Uncooperative staff and bad room service

Best location and greenery , week equipped rooms and staff is very polite

Lack of swimming pool

Except the location, property lawns and room view nothing was satisfactory.

Lacks fundamentals of hospitality.

The worst experience

It took 39 min to checkout as driver was not available to pickBreakfast commences at 7.30 but live counter started at 7.50One of the worst experience as also property looks old A bad value fir money

Good entertainment and cleaniness.

Room was provided on 2 nd floor without lift having 50 stairs which was very much uncomfortable as my wife is having knee problems. After requesting several times they considered and shifted on 1 st floor still having 30 stairs.

Beautiful place! As usual, Club Mahindra staff & food, both were very good.

We were pretty surprised & disappointed about the additional taxes we had to pay after confirming the room on booking.com. Even in the confirmation email from booking.com, the amount without taxes is mentioned 4 times, including in bold last!! After a few paragraphs there is mention of the taxes. This was unexpected & upsetting. To top it off, despite informing the property via the special request section that we were traveling with 2 senior citizens, one of whom is 75+, were were still given a room in the blocks far way from the main area. Not only that, there were even lots of steps to be climbed. Infact they had allotted a room on the third level, where there is no elevator!! They changed it to a ground level room, which had fewer steps.

Cleanliness and focus on hygiene.. Location is also awesome. Very well maintained property!

Service was not upto the mark! Very slow in some instances..

service of Arun Sharma . He served us very well .

Very noisy place

Very good

Good

Bad

Bad

Superb

Exceptional

Bad

Passable

Superb