Radisson Hotel Jass Shimla

Excellent property in the heart of Shimla. Close to major attractions with complimentary shuttle service to go to Mall road. Amazing food at the restaurant with lots of choices at the breakfast buffet. Tried Himachal Thali which was delicious and flavourful. What made the entire experience memorable was the exceptional courtesy and service of the hotel staff. Very much enjoyed the entire experience. Hotel’s executive chef Rajiv Bhardwaj and their team went out of the way to make us welcome and comfortable.

No fitness facility however given the amount of walking and stairs climbing in the city didn’t feel the need

Hotel is well located with calm & enjoyable ambience plus it is also maintained & close to Moll road. Staff were very courteous and helpful at the front desk & restaurant. Sudhiksha & Subhashini were helpful & guided us alot

The property is amazing, Tamanna was very courteous & tries to accommodate major of our requests. Restaurant has amazing and food was delicious. Every staff member is so courteous & do their best to make you at ease. Aditya also helped accommodate our shuttle requests last minute.Cheers to the amazing property & Kudos to an amazing team!!

My stay at Radisson Jass Shimla, though just for one night, was an experience I’ll always cherish. From the moment I arrived, I was met with genuine warmth and kindness. The entire staff, especially at the front desk, were extremely courteous and down-to-earth. It was heartening to know that most of them are local Pahadis—people native to Shimla—who bring a special charm and humility to their service.After two sleepless nights traveling from Bangalore, carrying my 8-year-old due to limited connectivity, I was exhausted. Mr. Rakesh at the front desk went out of his way to arrange an early check-in, ensuring my daughter and I could rest. That thoughtful gesture made all the difference and showed true hospitality.The breakfast spread was generous, and the in-room dining service was both fast and delicious. The hotel also provides a free shuttle to nearby attractions, which added great convenience to our short stay.Everything about the experience—from the service to the people—was simply perfect. Radisson Jass Shimla is a shining example of hospitality done right. I truly hope they continue this level of service. People will not only love the hotel but also the warm-hearted Pahadi spirit behind it.

Location. The view of shimla.

Not easy to find room sign post are good but hard to follow?

Great location. Bedroom faced the valleys which was amazing to wake up to. Staff very helpful. There’s a free short shuttle bus that takes you to the end of the road where you take the steps up to Mall road. Spa facilities were great also. My only criticism is that the pool needs to be better maintained. The tiles could with a good scrub and clean. The water, needs a regular netting of leaves and bugs. Due to this i didn’t fancy a chill session in the pool.

Great view. Fantastic breakfast. Waiters in restaurant Vikrant and Ritisha and Kursh very good. Hotel offered complimentary shuttle to town..

Layout of hotel over many buildings and levels quite confusing.

It's a good property, staff is very welcoming and room has a good valley view. Good breakfast and a shuttle facility to go to the mall road. Special mention Aradhana and Rakesh, they were very courteous and helpful.

Food prices are really steep.

Positive- Few courteous staff membersDisappointments - one really needs to know even before booking, in which block you are booking, the bookings in A block which are not suits but rooms, are extremely disappointing for the money you pay, we paid almost 23000 per night, and we had expectations of service to that level. Having experienced the excellence in hospitality of taj from mumbai. Dehli, Udaipur and such for comparable cost, the service received here was clearly gave us a feeling of ‘loss of money’. Particularly those who are elderly, or need ease of movement for one place to another in a hotel, these rooms aren’t meant for them. Plus it’s really not possible to know about these hurdles from online portals, the staff isn’t courteous enough to give all details. The day we reached the complete road to hotel was blocked, we couldn’t go out for any sight seeing, considering only two days we had we lost one half day just being at hotel where there was major restrictions on movement due to various levels and lack of lifts ( my husband needs assistance for climbing up and down) The temperature of the room can be adjusted only till 19 degree, again for someone who is used to 24 degrees and not below, it was not possible to adjust temperature and we were told that either we switch the ac off ( with no ventilation ) and only then they may provide heater ( if we keep ac off) what kind of science and engineering is this ? We don’t mind not having ac if there is a scope for ventilation

Beautiful layout and location

Monkeys around

Neat..well kept…compact..great view…welcoming lobby and staff

A compact building…no green patches or walking space…bang on the road…no gym..room size doesn’t justify the costFood is not ‘five star’

Professionalism at all forms. I had a pleasant stay and the views from the room was awesome. They have shuttle pick-up and drop-off to certain point if you are going out from the hotel. If i ever come back to Shimla, this hotel will be on my first thought.

Wifi could have been better, especially for customers who depends on wifi. It was bit annoying at times

The location of Radisson Hotel Shimla is scenic and serene, providing beautiful views and a peaceful ambiance. The staff were courteous and helpful, ensuring a pleasant interaction during the stay.

The connectivity between the hotel blocks and the restaurant was inconvenient, making it less accessible. Additionally, the approach road to the hotel was poorly maintained, which detracted from the overall experience. What could have been better?Improved connectivity between hotel blocks and the restaurant, along with a well-maintained approach road, would greatly enhance the guest experience. These upgrades would make the property more convenient and enjoyable.

Nothing as such.Parking that too was very tight, one cant park themselves.

- Behaviour of staff- They charged my Credit Card without my consent and knowledge. I think this is illegal in India. I didnt enter any OTP or Pin code even. I have raised a dispute also for the same.- Room view was pathetic as they had seating area of restaurant outside my room, so cant keep curtains open as it hampers the privacy- When I asked to change my room they simply told me that they cant offer any other room in same category and if I want I can withdraw my stay but they wont return my money. So Ill have to loose my money.- All services were closed or something or the other not functional.- Kids room was too cold and they didnt have heater in it. One heater was der but it wasnt working.- All other services were below average.- Food quality & taste was below average- My room didnt have lift access

1.Great location 2.good food 3Amazing room and facilities . 4.Very good front desk and senior staff

1. Limited options in breakfast…. .2.Food is expensive .3. One male staff member attitude and over smartness in the restaurant was a sorry event to see.

The team right from security, house keeping , F&B front office were full of energy, very helpful and courteous. Impressed to see a global level of services by the hotel.

The location is little offset with connecting road not being good

The fixtures and fittings are all modern and clean. The restaurant did great food at breakfast and dinner. The location is good, but be aware it’s a short but very uphill walk to the Mall and Ridge.

We booked a suite with a bath. On arrival we were given a suite with no bath and it became quickly apparent why the photos of this room had the curtains drawn. It was immediately above the entrance and car park with no view. We were moved to a lesser room with a lovely view but no discount on the price was offered. On day two we had a morning hike and had pre booked 2pm treatments at the Spa. When we arrived 5pm slots were suggested due to the noise of building work. We had a trip planned for 5pm so said “don’t worry about the noise, we’ll go ahead” it was at this point the Spa team admitted they had another commitment and couldn’t fulfil our appointment, so we had been lied to!If we’d been told in advance that would have been ok, but it really messed up our plans.Throughout our stay the hairdryer wouldn’t work, my wife has long hair so needs it. The plug wouldn’t stay in the socket. We had 3 replacements, a promised visit from maintenance never arrived and it was just very annoying.The staff were always very polite but weren’t empowered to make decisions, every question was responded with “take a seat while I talk to my manager” this isn’t their fault, it’s a failure of the leadership on site.

Location and the scenic view of Valley

Limited restaurants and limited entertainment

Fabulous location incredible views and a really nice comfortable welcoming hotel. Staff were very attentive and helpful and food was very good. A very enjoyable experience

Nothing to dislike

EV charging facility for my car. Room overlooking the valley.

Going to my room took a walk & 2 different lifts. Old hotel needs facelift.