Storii By ITC Hotels Urvashis Retreat-Manali

Spacious and clean. Very friendly and helpful staff. Scenic location.

Difficult approach, narrow lanes around the property make it difficult to reach during peak hours.

This property is the perfect escape from the hustle and bustle of city life. Though it is very conveniently located it gives such a peaceful vibe. Every corner of the property is made with love and the thought behind everything is incredible. The detailing behind everything is beyond imagination. Food is fairly priced and pretty good in taste. Menu is good and staff is superb. Overall one feels very welcoming here !!Kudos to the team for making our stay so incredible !!

Nothing as such.

The location of the property is amazing giving an amazing view of the snow clad mountain. The rooms are very comfortable and value for money. The food at the property is also great.

The rooms do not have a central heating system which makes it a little difficult to heat the room evenly through the night.

Beautifully designed and very well maintained rooms and bathrooms. The housekeeping deserves a special mention. The bathrooms were so well cleaned n dried everytime. The food is also good. A very well curated menu and thanks to the chef for making those delicious dishes.

I wish it just had a bit better approach and clearer surroundings. But nonetheless once you’ve entered the main gate, it’s a wonderful place to be.

Great location, good food, amazing staff...its a gem of a place....rooms are comfortable and big

The location of the property is great, nestled in the valley, overlooking snow clad mountains of Manali. The accommodation was great with a duplex room and separate area for the children. F&B services are excellent. A perfect place to stay for the family.

We booked the property especially to spend our New Year and checked out from another property, surprisingly they charged heavily for the new years eve & did not have a clue of organising a new years party. They invited a group of local Himachali dancers which was extremely boring. The food and drinks were very limited. They permitted only 4 drinks for 1 room which is not heard anywhere in the world before. They forced me to pay equally for my minor children who were non alcoholic and ate only pasta. in the end we had to consume our own alcohol. the new years party was totally a waste.

Just wow! They have maintained the property so beautifully with so many personal touches! The view from the room is so beautiful. There is a beautiful stream through the property which is just mesmerising.

We had an absolutely amazing time at Sitori. The rooms were spacious and spotless, with great décor. The food was delicious. The staff were attentive and courteous. Our daughter enjoyed playing with Cleo. Will definitely look forward to returning in the future!!

Serene nice placeAnkita Dhar who is incharge of operations takes special personal care of her guests and that’s a great value add to the services

Staff training needs to be improved in all segments

Very scenic resort . Excellent staff . The small streams running across the property.

Room upgrade was very expensive.

Beautiful landscape with apple trees and fresh water stream . Cottage style rooms were large and comfy .Quite peaceful .Weekday deals make the pricing attractive .Helpful staff .

Menu was limited and food could taste better for the prices charged.The pet charges and policy wasn't mentioned anywhere when I booked .I called the property to confirm my booking and then came to know about mandatory charges for pet and security deposit of 15 k ..( I was asked to pay in cash ) .The pet policy was quite long and exhausting ,made me anxious as I had already booked .

Very well maintained, great views and friendly staff. They allowed pets which made it easy to make our decision. The room was spacious and had everything one needs to make it comfortable. Of course the views of the mountains were delightful!

The breakfast is limited and it almost seems like one is asking for a favour if you request for more than one item from the menu. Also the f&b charges are huge … it’s sort of ironical that they say we welcome pets but they can’t be brought along to the restaurant and therefore to deliver to your room (about 20 steps from the restaurant) they’ll charge an extra 10% despite us being the only family on the property. So do stock up for days when you have nothing to do and want to just munch along.

The garden where my dog roaming freely.

Food in terms of taste, less items in breakfast menu

It’s a beautiful property located in a beautiful location. Loved garden area with trees and a small stream flowing through. My kid loved playing in the play area as well as outside in the garden. The various activities available within the property are engaging. And the food was excellent!

More variety in breakfast can be added.

Very good staff and great food, very scenic views and quiet elks nearby

Quite far from the Mall Road… so not walkable. Also would like it if the property organised som walks nearby

very good hotel and close to Solang Valley and Atul Tunnel . while you entering the hotel you can see one bridge in between hotel and road . wow it’s amazing .

no comment

Its a green and beautiful property. Its located in the interiors of manali. Food and rooms are very good. Service is good too. Breakfast spread is limited. Live counters are only for egg preparation.

The approach road to the hotel is very narrow and broken. Almost 2 to 3 km of narrow, broken road with severe traffic congestion during peak hours.

Lavishly furnished rooms with all amenities.Only hotel with 100 litre AO Smith geysers in the washrooms.The property owners themselves are hands on 24/7 and ensure all guests have sumptuous breakfast every day of their stay . The resident French bulldogs Cleo and Tsarina are V friendly and it is a pet friendly resort.Amazing Mountain View’s from the rooms tempt us to stay for longer.The staff are all locals and extremely polite.

Outstanding property - clean, sustainable and very comfortable! Location was great too. They have an extremely warm and helpful staff - always ready to serve with a smile on their face! We will definitely look forward to staying here on our next visit to Manali.

Nothing that we disliked about the property. You just cannot predict the weather in Manali - we got a freak day of heavy snowfall in the end of April. Traffic is super crazy across Manali so plan well in advance to get anywhere and to get back.

1. View of hills2. Urvashi maam is a gracious host, pretty hands on, one must try her omelette and bakes., top of line. 3. Kids enjoyed meeting dogs4. Staff was always prompt and eager to provide service

1. Kids over 6yrs are charged, lot of misleading information in this regard like, kids under 12 are welcome etc. 2. We Specifically chose this hotel for the pahadi thali, it was not available, plus we were informed it needs to be ordered a day in prior, inspite of same we couldn't order as it fell on new years eve. 3. For 15k per night, we had pretty high expectation, it does not meet that. Some introspection required kn this front to improve return customer base4. Approach road is as narrow as it can get. Moon