Crown Palace Residence

Pros +

• The only positive side of my stay at Crown Palace Residence was the room service. The staff handling that part were polite and responded on time.

Cons -

• Unfortunately, almost everything else was disappointing. The AC was technically working but not functioning properly - there was no display, and the remote didnt respond, so it ran on auto mode without any control. The washroom door handle was broken, and the charging sockets didnt support EU pins, even though all the sockets were the same. At check-in, I had to wait a long time at the front desk as the staff were slow in processing their work. The manager then insisted I cancel my Booking.com reservation and book directly with them for a lower price. When I refused and pointed out that this is unethical, he started arguing and eventually charged me more than the rate shown on Booking.com. They used a conversion rate of 130 BDT per USD, even though the legal rate in Bangladesh was about 121 at the time. When I questioned this, the manager told me that they converted all the money into USD and sent it to another country, which honestly shocked meit sounds like money laundering, which is illegal. As it was already night and I had nowhere else to go, I accepted the unfair rate and stayed. But the overall experience was insulting and uncomfortable. Even the breakfast was extremely limitedthey didnt even bother asking what I wanted or explain what was included. Based on this experience, I will not return to this property and do not recommend it to others.