IL Mercato Hotel & Spa

Pros +

• I really appreciated the manager and the woman responsible for checking in with guests about their overall satisfaction both were attentive and genuinely cared about the guest experience. My room was spacious and bright, with clean towels, toiletries, and even a blow dryer (which is surprisingly rare in Egypt). I enjoyed the all-inclusive package the food was varied, of good quality, well-cooked, and I felt confident eating even the raw options. The hotel features four fantastic pools, each with a different vibe from quiet and relaxing to fun and activity-filled. Its great to be able to choose the pool that matches your mood each day. But the absolute highlight for me was the spa and massage experience. I would recommend it 110% the facilities were excellent, the service outstanding, and it was never too crowded. Honestly, it was the best part of my stay I couldnt have asked for more.
• The property was same of them good like Mohamed badawi Honestly I dont liked all First of all we arrive on 16 oclock should our room to be ready and clean and we can enter after time of check in We wait there 1 hour although one of beds was small than others we enter to room not clean well we ask to change after discuss they change The beds were not clean and in balcony outside we can't stay cuz of alots of insects and mosquito About the the break fast there is no something new all is repeatitve

Cons -

• One major issue for me was that my room didnt have a lock that actually worked. I asked the manager to change rooms, but every single one I was shown had the same problem. As a woman traveling alone in Egypt, safety is my number one priority so finding multiple rooms with broken locks in a supposed 5-star hotel was deeply unsettling. It made me wonder what had happened there to damage so many locks. They eventually offered to replace the lock on my room, but since I was close to checking out, I decided not to pursue it further. Still, this situation made the stay far from relaxing, which is what I look for in a holiday. The staff were friendly, but at times a bit too forward especially around the pool. I was asked to take photos with some of the staff members, and occasionally felt like I was being watched. This level of interaction is not what I would expect from a 5-star hotel, particularly from a European guest's perspective. Overall, it wasnt a terrible experience Id still recommend it and could even stay there again. But I wouldnt classify it as a luxury stay, and it certainly didnt meet my expectations of a 5-star standard.
• The property was same of them good like Mohamed badawi Honestly I dont liked all First of all we arrive on 16 oclock should our room to be ready and clean and we can enter after time of check in We wait there 1 hour although one of beds was small than others we enter to room not clean well we ask to change after discuss they change The beds were not clean and in balcony outside we can't stay cuz of alots of insects and mosquito About the the break fast there is no something new all is repeatitve