Serena Kim Boi Resort - Hoa Binh

The resort has nice environment but the rooms are quite old. Staffs are friendly and helpful especially the electric bus drivers. Morning buffet was nice with many dishes.

Reception staff are not helpful. They refused to give us the drive to go around the resort but the electricity bus drivers were happy to take us. When we forgot the key inside the room, reception staff made it difficult while bus drivers solves it quickly.

Very nice staff and beautiful domain. rooms are spacious and have infotainment. swimminh pool is great and it's well managed

They need to change their Quality control staff. puting basic iron into the kid swimming pool creates rust that fall in the water and may be dangerous. swings at the open air kids Playground are not bolted in the ground. moving to fast and the whole stuff will rollover. i mean bring an external auditor to spend few days to tell you whats very wrong for a 4stars resort.

Upon arrival were were met with really helpful and caring staff who guided us in what we were wanting to do. We only had a short time there but we knew we were wanting to spend time on the private On Sen, get in a massage or two and eat some yummy food. The breakfast offerings were perfect with fresh Pho, omlette making and the pastries were lovely. Surrounded by the natural scape of the area, it was lovely just to stare out into the distance! Bicycles were made available to get around the resort and they offered buggies to help us get to the On Sen. We loved our Bungalow, we felt like we were in nature. It was a perfect size with a beautiful bathroom! The Spa/Massage area was underrated!

Good location, beautiful landcape and mountain nearby

The room wasnt maintain properly.Too loud music, Staffs very nice and friendly, but need more professional training.

Rooms are OK, nothing special. Huge place, it was and can be noisy. Rates are justified by all the services provided. If you like or need the Spa, the playground for the kids, the hotspring bath the price is ok. But if it is just for the room it is pricey. Breakfast is a buffet and for all tastes. Abundance.

It was noisy past midnight. Clients partying , no quietness reinforced.

Nice location

Shower low presurre, electric plug is stiff, hair dry is low power, food portion is designed for a group rather than a couple. Less westerner food choice. Not so mang chair to sit for look out view. No support for a visit tour on electric car for people have a bad leg

The resort is suitable for families with kids and elderly. There are lots of green areas and comfortable to walk there

The facility is getting old and need renovation.

Great location with beautiful surrounding mountains and clean, fresh air.

The rooms are quite dated. The beds are extremely uncomfortable. Doesn’t really cater to a western market with very limited food choices for the western pallet. Communication was quite hard. Staff were lovely though and patient as we used google translate to communicate.

Helpful staffs, location is easy to find

Not many things to doThe price is quite expensive

The area is spacious and very close to the nature. Hot indoor pool is the best.

It is quite old building and facility. Be careful with bugs and mosquitos

beautiful resort. but made for locals. no other tourists there.

there wasn’t any other tourists, we felt like an attraction with other people taking our photos. not many people spoke English, which made it difficult to communicate.the menu for food was difficult for us, very unfamiliar. I think it would help if there was photos on the menu.

Nha hang Non served delicious lunch and a fun, delicious BBQ dinner set up and served right at our villa. The surrounding is so beautiful and tranquil. The private pool is definitely worth the money. My parents had a great great time.

Most of the facilities, such as the restaurant, the parking area, the bar, the onsen bath...were very good, especially the "Non" restaurant.

The spa has small capacities (only 2 beds) so we had to wait a day until we got the service. Also a mouse visited our room at one night, attacking one of those snack packages and woke us up.

Beautiful location and very large room

Price in restaurant could be cheaper

Nice, large outdoor pool with a beautiful view.?In this beautiful resort you can relax very well and enjoy the beautiful landscape.

Japanese Onsen

Superb

Superb

Superb

Exceptional