Sokha Phnom Penh Hotel

Friendly staff

Most had little skill in English. Very frustrating.

It is a good location, on the other side of the river. However, you can always take a ferry which costs negligible. The rooms are large. Breakfast is ok - could do with more variety. The view of the river is beautiful. Must ask for river view facing room. However, the staff was very nice - polite and helpful. They were always to help. Packed us some take away breakfast on the last day. Check in and Check out was smooth. They have kept a check in time of 2 pm. I wrote to them a day earlier for an early check which they agreed to without any extra cost. So that was appreciable.

I think some of the things were overpriced. Since we were a family of four we needed a six seater to go to the airport. Unfortunately we were not getting that option on GRAB early in the morning. So finally we asked the hotel. They asked for 75$ though they had written 44$ somwhere. In the end we stuck to GRAB and due to a cooperative driver who agreed to adjust some of our luggage on the front seat we ended up paying only 23$. Also some of the restaurants in the hotel had a very limited menu. The Champa Cafe on the ground floor is the best.

Huge tub, great view, 5 star room service chef, onsite restaurants and at the top floor. Very professional staff. Will help you pick a good room: ask about the types of rooms they have available!

Anything I had an issue with they fixed -just ask.

Although you can notice is an old and huge hotel, rooms are very well mantained. Restaurants I thinks is time to renovated them, but they are ok.

All is good

It is difficult to exaggerate what an important part this hotel played in my life over the last week. While staying, my wife became ill, the management recommends a hospital and provided a driver. Day after day, as I was staying there alone, they expressed genuine concern and have kept in touch since. It was like having a hotel family! And, I couldn’t have been stranded in a better place - comfortable environment, great food!

Great big pool, friendly staff, good food

amazing hotel so comfortable in a quiet area ...with a beautiful view on phnom penh city

Very spacious rooms well organised rooms (windows need cleaning)Rooftop bar is amazing.

Size of the room.

Staffs barely speak good English. Only Ms Lida understood English better than others. Very quiet, an huge property, but only few customers. However, Staffs are well mannered.

Quiet place with amazing viewVery big hotel, and room comfortable

No coffee or tea in the roomNothing to iron in the room

Staff were amazing, super helpful. Food was great. I liked the quieter location away from all the hustle.

Pool Bar that is listed on booking.com no longer exists.

spacious, clean, staff are friendly.

The rooms were very big with great view of the rivers . The pool is the biggest pool I have ever seen. The breakfast was very nice . Staff were really helpful.

Very nice hotel with nice view on the river. The breakfast place was super. However, the quality of the food can be improved.

It's very far from the city

Large comfortable bed. Very large room as standard. Amazing air-con and WiFi in the room.Amazing views of the river looking towards the palace and riverside. Huge beautifully kept pool. In fact the cleanliness and upkeep was excellent.

No customer welcome until arrival in reception. This may sound petty, but after arriving at the front entrance to the hotel. I wished let my wife out with our suitcases. I was promptly told to move my car and found myself carrying our luggage 100m back to hotel with no form of assistance. This is very poor for a supposed 4 star establishment. They have doorman, the place was clearly very quiet. It really put me on the back foot for the rest of my stay.Also the staff at two restaurants on the 19th floor are clueless on product knowledge. Very polite but clearly have not been given any training.The breakfast buffet was a bit hit or miss as well.At the eggs and noodle soup section. My first morning I had a omelette which was simply amazing. The next two mornings it was inedible. This really confused me, as I’ve lived in and around Phnom penh for over 20 years. I speak Khmer fluently and eaten Cambodian omelettes in western and Cambodian styles thousands of times. Also my omelette was made every day by the same chef. I just don’t comprehend it.

Spacious rooms, lovely food and service by the staff. A little bit of a distance from the city but you have a clear view of the river.

Location is a bit of a distance from the city and the airport.

The location. Premium spot across the Tonle Sap river in front of the Royal Palace. Away from too much congestion of Phnom Penh but close enough to get to the centre in 10 minutes but tuk tuk. 10 minutes distance by ferry across the river to the city costing 50 cents AUD.

Slightly dated in decoration and fit out.

The room and bathroom were very spacious and lovely view from my room to the river and city center, presidential palace etc... Breakfast was great, only issue was that no real fresh fruit juices. Fitness area is very good for someone who is not a professional bodybuilder, maybe some equipment can be added, as there is plenty of space. The swimming pool was great: about 30 m X 30 m, and you could swim nicely. The hotel is 200 m away from the ferry point which brings you directly to the city center in 10 minutes, avoiding traffic jam. The staff has been always helpful and smiling. I was there on business but the next day I could feel more on vacation rather than business.

Improve somehow the equipment in the fitness area and maybe in the lobby increasing the air-conditioning.

Excellent views

Mediocre food, overpriced restaurants and beverages

Hospitality and big space rooms with super King size bed

Location. Can get stuck in traffic for hours to commute from the city center