Name: Hilton Wenchang
Rating: 6.8

About

Hilton Wenchang provides flawless service and all the necessary facilities for visitors.Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit.The hotel offers shuttle amenities to assist you in discovering your desired offerings in Wenchang. When arriving by car, you'll be grateful for the on-site complimentary parking at hotel. The hotel offers reception amenities including concierge service, luggage storage and safety deposit boxes to ensure a comfortable stay for guests.Should you require it, the tours can even assist you in booking tickets and securing reservations for the finest shows and events in the vicinity. Whether you're here for an extended stay or simply require fresh garments, the hotel ensures your cherished travel attire remains spotless and accessible with the convenience of laundry service located on the premises. Your stay will be comfortable with the presence of 24-hour room service, room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment.In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience.Several chosen accommodations at Hilton Wenchang have a balcony or terrace incorporated into the room design. Rest assured, quenching your thirst is not a concern with mini bar available in select accommodations.Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers a hair dryer and bathrobes within a few chosen chambers. Start your day stress-free at Hilton Wenchang as breakfast is made available for you on the premises.Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available. Visitors with specific dietary preferences can savor a variety of culinary styles at Hilton Wenchang, featuring kosher choices to accommodate their needs.Upon your arrival, don't miss experiencing bar for enjoyable in-house evening entertainment. Throughout the day, engage in the entertaining activities available at Hilton Wenchang.Unwind and conclude each day delightfully by stopping by hot tub and spa, ensuring a soothing experience. Unwind by the pool at hotel and cherish a leisurely moment. Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.

7 Reviews

6.8Pleasant

Cleanliness: 8.5
Staff: 9.0
Location: 8.0

What Guests Say

“The room and hotel were amazing with great pools, and the beach was only five minutes away.”
“The bed was really comfortable, and the rooms were huge with great views.”

Show 7 Verified Reviews

Top Amenities

Swimming Pool
Restaurant
Free Internet Access
Free Parking
Spa
Fitness Center
Accessible Rooms / Facilities
Pets Allowed

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Room Options

Our Best Price. GUARANTEED.

Exclusively for Priceline members Details

1/4

Twin Aerospace Sea View Room

539 sqft • 2 Single

Air conditioning
Balcony
Closet
Iron and ironing board

1/4

TWIN EXECUTIVE OCEAN VIEW ROOM

539 sqft • 2 Single

Air conditioning
Balcony
Bath or Shower
Bathrobe(s)

1/1

KING GARDEN VIEW KIDS ROOM

539 sqft • 1 King

Air conditioning
Balcony
Closet
Garden view

1/4

Twin Deluxe Ocean View Room

539 sqft • 2 Single

Air conditioning
Balcony
Bath or Shower
Bathrobe(s)

1/4

One-Bedroom Suite with Ocean View

840 sqft • 1 King

Air conditioning
Balcony
Bathrobe(s)
Fan

1/4

King Room with Roll-In Shower - Disability Access

539 sqft • 1 King

Accessible room
Air conditioning
Balcony
Bathrobe(s)

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What Guests Loved

6.8

Pleasant

Based on 7 reviews

Location

8

Cleanliness

8.5

Staff

9

Overall Quality

7.4

Pros +

Swimming pool, near the beach
Jerry, head of guest services, was kind, attentive, and attempted to make up for poor experience. Jerry upgraded our room after many failed attempts of making up for the poor experience. Karen, also in customer service, apologized for only having one pool available. To make up for the lack of swimming, she told us we could enjoy free drinks in the lobby bar from 6-8 PM every day. The first night we went to have drinks and after drinking from 6-8 were told that only the nonalcoholic drinks were free. Lobby bar staff were attentive, caring, and always smiling.
The hotel was conceived to be excellent but it is crumbling, possibly due to the lack of guests

Cons -

Equipment too oldDefects with light and fire alarm, water leak in bathroom.
Of the five pools described on their website, only one of the outdoor pools was open. The pool is a wading pool (less than 4 feet). It could get quite crowded and loud. Other pools were closed for unknown reasons. We were not told during booking or check in that the pools were closed. Staff laughed and said they’d been closed for six years. Karen, also in customer service, apologized for only having one pool available. To make up for the lack of swimming, she told us we could enjoy free drinks in the lobby bar from 6-8 PM every day. The first night we went to have drinks and after drinking from 6-8 were told that only the nonalcoholic drinks were free.Of the three restaurants described on their website, one was completely closed. The other two were running out of food. Every time we ordered we were told they didn’t have at least half of the food we ordered. By the end of our ten days, we could only order the club sandwich. One time it took more than an hour to receive three club sandwiches. Again, the staff laughed and said sorry.We ordered the SAME breakfast to the room three times throughout our stay and the price ranged from 135 to 295. Unfortunately it wasn’t worth it to argue because upon checkout one of the front desk staff looked in disgust and asked a colleague (in Chinese), “What are the foreigners doing here?”
The stench of mold from the air conditioner, the stench from the bed

Business Traveler (1)Solo Traveler (3)Traveling as Couple (9)Family with Young Children (13)Family with Teens (1)Senior Traveler (2)Group Traveler (3)Total (6)

6saryPosted on: 5-4-2024

Swimming pool, near the beach

Equipment too oldDefects with light and fire alarm, water leak in bathroom.

5StaciePosted on: 7-19-2021

Jerry, head of guest services, was kind, attentive, and attempted to make up for poor experience. Jerry upgraded our room after many failed attempts of making up for the poor experience. Karen, also in customer service, apologized for only having one pool available. To make up for the lack of swimming, she told us we could enjoy free drinks in the lobby bar from 6-8 PM every day. The first night we went to have drinks and after drinking from 6-8 were told that only the nonalcoholic drinks were free. Lobby bar staff were attentive, caring, and always smiling.

Of the five pools described on their website, only one of the outdoor pools was open. The pool is a wading pool (less than 4 feet). It could get quite crowded and loud. Other pools were closed for unknown reasons. We were not told during booking or check in that the pools were closed. Staff laughed and said they’d been closed for six years. Karen, also in customer service, apologized for only having one pool available. To make up for the lack of swimming, she told us we could enjoy free drinks in the lobby bar from 6-8 PM every day. The first night we went to have drinks and after drinking from 6-8 were told that only the nonalcoholic drinks were free.Of the three restaurants described on their website, one was completely closed. The other two were running out of food. Every time we ordered we were told they didn’t have at least half of the food we ordered. By the end of our ten days, we could only order the club sandwich. One time it took more than an hour to receive three club sandwiches. Again, the staff laughed and said sorry.We ordered the SAME breakfast to the room three times throughout our stay and the price ranged from 135 to 295. Unfortunately it wasn’t worth it to argue because upon checkout one of the front desk staff looked in disgust and asked a colleague (in Chinese), “What are the foreigners doing here?”

3OleksandrPosted on: 5-13-2021

The hotel was conceived to be excellent but it is crumbling, possibly due to the lack of guests

The stench of mold from the air conditioner, the stench from the bed

9AlbertoPosted on: 2-13-2021

Very nice place. Nice beach. Nice staff. Good views from the balcony. Everything quite good.

Outdoors swimming pool was closed even when the weather was good for it.

10HeinoPosted on: 1-27-2021

a real nice hotel

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Amenities & Policies

Amenities

Swimming & Soaking

Swimming Pool
Hot tub/Whirlpool
Indoor pool
Kids' pool
Outdoor pool

Fitness & Spa

Fitness Center
Spa

Food & Drinks

Restaurant

Media & Technology

Free Internet Access

Transportation

Free Parking

Health & Safety

Health Services
Daily disinfection

Accessibility

Handicapped Rooms/Facilities
Facilities for disabled guests available
Wheelchair accessible

Kid Friendly

Family Friendly
Kid Friendly
Books, DVDs, music for children

General

Pets Allowed

Guest policies

Check-in	After 3:00 PM
Check-out	Before 12:00 PM
Internet	Free Wi-Fi is available.
Parking	Free parking is available.
Children & Extra Beds	Children of all ages are welcome. Children of age 0 and above can stay with extra bed, subject to additional charges.
Pets	Pets are allowed upon request. Charges may apply.
Room Rates	All rates displayed are for two guests unless otherwise noted.

Important info

Baby cot is available at no additional charge for infant under 1 year old. br/ Children under 120 centimeters will receive breakfast for free when using existing bedding. brChildren 120-140 centimeters will be charged half adults rate for breakfast when using existing bedding. brChildren over 140 centimeters will be charged as adults for breakfast. br/ In compliance with policies issued by local government, the property will not provide disposable amenities to guests.