Santa Maria City Hotel

The Staff are all very professional, attentive and genuinely care about their guests. Alex on reception is so professional. Offers amazing customer service and answers all your questions and addresses your concerns. He is a credit to the Santa Maria City Hotel. The breakfast is amazing also. The rooms are very clean and hotel is clean also. Definitely a must stay in the city of Rhodes.

Absolutely no complaints.

Alex was so professional every day!!! Attentive and genuinely cares about his guests. All the staff are very friendly. Clean Hotel, Clean Rooms, and great breakfast.

Absolutely no dislikes!

The rooms were bigger than expected and very nice. The staff were very nice and helpful.

The mosquitoes. I don't know if there is a solution to this.

Alex & Constadina were very professional at the reception desk. All the staff that I encountered were all very professional, friendly and helpful. Great Rooms, Breakfast and very clean hotel.

No dislikes at all.

The Staff are all so professional , helpful and take care of their guests. I was warmly Welcomed by Alex upon entering the hotel. He goes above and beyond for his guest. He takes great pride in his job and it shows by his guests. He is definitely a credit to the Santa Maria Character City Hotel. I have stayed at this establishment many times. Absolutely no complaints. Definitely will be returning in the near future. You definitely won’t be disappointed.

No dislikes.

Location, room size

Not clean enough

The hotel is in a great location. Within just a few minutes, you can reach beaches on both sides of the island as well as many excellent places to eat. The staff are very kind and polite, always pleasant to talk to. The view from the room overlooking the city was also quite nice.

The hair dryer in my room did not work. I reported this problem to the receptionist, who assured me that it would be checked and replaced, but nothing was done. On the next day, I mentioned the same issue to the cleaning lady, but again no action was taken. Since I was on vacation and went swimming in the sea every day, I naturally had to wash my long hair daily. However, without a working hair dryer, I was unable to dry it even once during my entire stay.In addition, I would like to point out that items such as shampoo and shower gel were provided only once, in the smallest size, upon check-in — and this is actually stated in the hotel’s policy.Another inconvenience was the bed. It was actually a wooden platform with a mattress on top. The mattress itself was comfortable, but it tended to slide around on the platform, which made it less convenient. In addition, the sheet was not secured and often slipped and wrinkled, which was a quite uncomfortable, especially after sunburn.Also, I would like to mention the overall maintenance of the room. While it was generally clean, it did not feel well cared for. For example, the glass shelf in the shower had chipped edges, and some of the metal decorative elements were dirty and looked neglected.

The rooms are clean, spacious, and equipped with all the essentials you would expect from a 3-star hotel. The location is excellent, with the beach just 7–10 minutes away and plenty of restaurants and corner stores open until midnight. The breakfast was alright, though it gets very repetitive if you stay longer. The staff is friendly and helpful.

Unfortunately, the Wi-Fi connection in my room (3rd floor) was poor. Also, even though the hotel is generally good, it is overpriced — but that’s the case with pretty much every property on the island.

The location is excellent!! The room was big and very clean. The staff was really nice and the breakfast was also great.

The bathroom was flooding

Best for value. Excellent location. Very big rooms. Delicious breakfast.They are playing rock and hard rock music around lobby area which is unusual and surprising, we love it :)

The staff was friendly and helpful, the room was clean and the bathroom was well equipped and nice.

Black dust particles were coming out of the air-conditioning when we turned it on, making a bit of a mess in the room.

Central location and easy to get to, lots of restaurants and shops close by. Staff were really friendly and facilities were clean.

The blanket felt a little unclean, still a bit cold for a single sheet. The bathroom is quite modern but the shower screen is a bit small so water was splashing all over the floor and was a bit slippery, might be good to have a bigger floor mat or a squidgy tool to mop up the water.

Excellent greeting in the middle of the night from the night manager on the desk - very pleasant and helpful considering the hour! Room was perfect. Shower was great. Breakfast was fine. All good

Location is perfect, close to restaurants and the beach.

The room was not clean and the towels really old. There was a ton of mosquitos, unable to open the door or windows. Having stayed a few times at this hotel the breakfast has gone form hero to zero.

I liked that I was able to check-in late and I was made to feel very welcomed. I liked my comfortable room with a balcony and the nice breakfast they served.

Friendly staff, great location, delicious breakfast. Enjoyed my stay.

The hotel is in a nice location within the modern city. Checkin was easy and our room was warm (it was winter), as described, and spacious.

Overall the breakfast is not great and there are not a lot of hot options given the price of the room. Our main issues with this hotel are largely circumstantial. There was a big storm that caused the power to go out while we were eating breakfast one morning. So no more electricity for toast, coffee, etc. We left for the day and came back and the power was still off. The hotel was not helpful in anyway for dealing with this and insisted that there was nothing they could do other than sit and wait as the power could go on at any minute. We were also told that the manager would be there the following morning and until then there was nothing the woman at the desk could do. Booking.com was helpful and said that the condition was not safe for us to be there. We couldn't charge our phones, no source of lighting was available and we couldn't see anything in the room. We checked out of the hotel and went to a place that had working power. After this the hotel refused to answer emails or calls from both us and from booking.com refusing to give a refund or anything.

Wonderfull clean hotel with lovly staff and great location, was great to have a fridge in the room and kettle, shower also was very good and always hot water. Great hotel, keep up the good work Santa Maria ?, fantastic stay would 100 percent come back. ?

Breakfast was nice but maybe a little more choice on the hot food would have made it perfect.

new spaces and appliances.

In low season things are working half-way. The heater takes very long to heat up the room, there is no room service, we had no water for half a day.

All the staff that work at the Santa Maria City Hotel are all very professional, attentive , offer amazing customer service and genuinely care about their guests. Sophia and Nicoletta that work at the front desk are above par. They are consistently providing amazing customer service and genuinely care about their guests. The Staff that maintain the breakfast buffet are very friendly, attentive and professional. All the cleaning staff are very friendly, attentive and genuinely care about the guests. I have stayed at this establishment many times now. I am never disappointed. The Santa Maria City Hotel rates five stars and more. The rooms are amazing. Great showers, TV’s and comfortable beds. I definitely will stay here again in the near future.

No dislikes at all. Absolutely no complaints.