Salmakis Resort & Spa

The only real highlight of the room was the beautiful sea view, which was genuinely enjoyable and one of the few positives of our stay.

The biggest disappointment was the breakfast. It was chaotic and poorly managed. Guests were using the same toaster for bread, cheese, and meat, creating unpleasant smells and making it unhygienic, especially for those with dietary preferences.

Location

A bit dated Rooms too far from the sea.

Grounds for Dispute:The services provided by Salmakis Resort & Spa were not as described and constituted serious misrepresentation and breach of contract. Issues included:Hotel falsely advertised as 5-star (in reality 2–3 star quality).Rooms with mould, damp, blood-stained bedding, leaking air-conditioning, and unsafe fittings.Staff largely unable to communicate in English, frequently rude, and unhelpful.A luxury yacht excursion was sold but replaced with a basic residential boat.Jacuzzi not working, indoor swimming pool closed, and bar menu misrepresented (9 beers advertised, only 1 available).These failures breached:UK Consumer Protection from Unfair Trading Regulations 2008EU Unfair Commercial Practices Directive (2005/29/EC)Turkish Consumer Protection Law No. 6502Despite raising the matter with both the hotel and Booking.com, my request for a refund has been refused.Action Requested:I am requesting that Santander, under Section 75 of the Consumer Credit Act 1974, refund the full amount of $1,800 USD (approx. £[insert]) to my credit card, as the services purchased were misrepresented and not provided as contracted.I enclose:Copy of Booking.com confirmation and payment record.Copies of complaint correspondence with Salmakis Resort & Spa.My formal complaint letter to Booking.com.The hotel’s refusal to refund.Please treat this as a formal Section 75 / chargeback request. I would appreciate written confirmation of receipt of this claim and details of the next steps in processing.

Grounds for Dispute:The services provided by Salmakis Resort & Spa were not as described and constituted serious misrepresentation and breach of contract. Issues included:Hotel falsely advertised as 5-star (in reality 2–3 star quality).Rooms with mould, damp, blood-stained bedding, leaking air-conditioning, and unsafe fittings.Staff largely unable to communicate in English, frequently rude, and unhelpful.A luxury yacht excursion was sold but replaced with a basic residential boat.Jacuzzi not working, indoor swimming pool closed, and bar menu misrepresented (9 beers advertised, only 1 available).These failures breached:UK Consumer Protection from Unfair Trading Regulations 2008EU Unfair Commercial Practices Directive (2005/29/EC)Turkish Consumer Protection Law No. 6502Despite raising the matter with both the hotel and Booking.com, my request for a refund has been refused.Action Requested:I am requesting that Santander, under Section 75 of the Consumer Credit Act 1974, refund the full amount of $1,800 USD (approx. £[insert]) to my credit card, as the services purchased were misrepresented and not provided as contracted.I enclose:Copy of Booking.com confirmation and payment record.Copies of complaint correspondence with Salmakis Resort & Spa.My formal complaint letter to Booking.com.The hotel’s refusal to refund.Please treat this as a formal Section 75 / chargeback request. I would appreciate written confirmation of receipt of this claim and details of the next steps in processing.

Nothing!!!!

Subject: Extremely Disappointing Experience at Salmakis resort and spa– A Review of a ‘5-Star’ Hotel That Deserves a 1-Star RatingI am writing to express my complete and utter disappointment with my stay at Salmakis resort and spa, which I booked a year in advance for what was supposed to be a special and relaxing trip after loosing both my parents, Instead, it ended up being a nightmare that ruined my entire vacation. I would not recommend this hotel to anyone, and I feel compelled to share my experience in the hopes that future guests avoid the same terrible ordeal.1. ServiceFrom the moment I arrived, the service was appalling. Despite having a reservation, I had to wait over an hour to check in, with no explanation or apology from the staff. The front desk was disorganized, and when I was finally given a room key, the room wasn’t even ready. There was no assistance offered with luggage, and the staff seemed completely uninterested in providing even basic customer service.2. Room ConditionThe room I was assigned was nothing like what was advertised. It was poorly maintained, outdated, and downright disgusting. To start, the walls had bloodstains on them—something I shouldn’t have to encounter in any hotel, let alone one that claims to be 5-star. The furniture was worn and dirty, the carpet was stained, and the bathroom was in desperate need of repair. There was mold in the shower, and the sink was clogged. Additionally, the room had two single beds instead of the requested double bed—something that should have been corrected immediately but wasn’t. On top of all that, the room safe was not secured to the wall or anything—literally anyone could have picked it up and walked away with my personal belongings.3. Food and DiningThe dining experience was a complete disaster. The food in the restaurant was not labeled, making it impossible to know what you were actually eating.

I had a wonderful stay at this hotel. The receptionists, Shilan and Kamuran, were absolutely amazing—so kind, professional, and always ready to help. They truly made me feel welcome from the moment I arrived.The breakfast was another highlight, with a wide variety of fresh and delicious options. The portions were generous, and every meal felt like it was prepared with care. All the staff I encountered were warm, welcoming, and attentive, which made the whole experience even more enjoyable.The spa is huge and beautifully maintained, with an authentic hammam that adds a special touch of relaxation to the stay. It was the perfect way to unwind and recharge.Overall, I would highly recommend this hotel to anyone looking for great service, friendly staff, excellent food, and top-notch wellness facilities.

However, the hotel itself is in need of renovation, starting from the entrance through to the rooms. Our first night was difficult as the AC wasn’t working properly, making it hard to sleep, and the lighting in the room could use improvement as it lacked proper lamps. While the service from individual staff members was excellent, the overall facilities need attention to match the hospitality provided.With some upgrades, this hotel has the potential to be truly outstanding.

The beach is very clean sandy and nice The dancing party was amazing It was the best thing in the hotel. Mr. Nihat in the reception was friendly The spa was amazing specially the jakuzi was nice .Nice view from the room

The food wasn’t that good. All inclusive and when I asked for orange fresh juice they said it is chargeable!! A lot of stairs Very expensive with that bad food

This resort is one of the best that I have stayed ever. We were there for 5 days and had amazing time. Staff were very welcoming and accommodated to our little request without any hesitation.. Definitely looking to go back again..

Nothing, everything was so perfect

Right on spot, great location!!! we had a residence on top of the hill and they would provide a golf cart shuttle to lift us up and down! Nice breakfast! Nice pool, amazing Haman!!!

A bunch of steps

Staff is extremely kind and helpful. Perfect location. Ramadan is the perfect waiter. We have been visiting this hotel for 4 years now.

No entertainment.

Nice resort hotel with good amenities and a relaxed feel. Evening entertainment was good, the folk dancers in particular were excellent. Staff were very helpful and friendly. Location next to the water-taxi into central Bodrum was very convenient and there are many sights of interest to visit. A short stroll from the hotel gets you to the historic windmills and viewpoint and the old city wall walk. When we left early for a daytrip to Ephasus, reception organised breakfast-boxes for us to take.

The greeting at our arrival was a bit gruff but this member of staff was not typical. The room (in the residence adjoining but not in the hotel) was dirty and poorly maintained with broken light-fittings, microwave, front door and missing batteries from the AC controls. However, when we brought these deficiencies to the attention of the guest relations team, reparation was made apologetically and swiftly. So, after a disappointing start, we had nothing but praise and our stay was very comfortable.

Been guests of the hotel for years. Great location, land and sea accessibility. Well equipped spa and other utilities. Beautiful view of gulf of Bodrum (if payed). Family friendly. Used to be the most loveable hotel in Bodrum.

Quality's been falling the last couple of years. Opening doors to our rooms has been a challenge, cards did not work properly. To get to the Spa area had to go around because of they closed one of the doors. The quality and selection of food were poorer than before. The waiters did not pay attention to guests especially in the mornings. There was no smoke free area outside of the building. Not on the beach, in grill bar or main restaurant, or on balcony belonging to the room. After so many years this last visit was a disappointment.

Location

Buffet staff stood around talking ..no clean laid up tables had to get water and cutlery ourselves.The food was warm unless you caught the outside food just right

Lovely location Superb breakfast Restaurant staff lovelyReception staff very helpful generally esp regarding taxi transfers.

Expensive Apartment £3500 for 10 nights) seemed neglected when we arrived. Floor was dirty as our bare feet testified. No top sheets on the beds just a blanket. Had to help ourselves after 2 days. Swimming pool surround neglected plants were dead in pots. Asked for extra hairdryers (3ladies staying). Only one provided. Asked for parasol for huge terrance- were not allowed one although there was a parasol base. Only 2 sun beds on terrace even though apartment apparently sleeps up to 5. Asked for a taxi to collect us at the residence as one of our group disabled. Told to walk down to taxi rank.

I like the party at night

The room was far , the food was the same in the meals

The junior suite we stayed in was spatious. It was perfect for our family of 4. The view was so nice. I liked the beach and the sea. We were able to swim with the fish most of the time. The pool was quite clean and big. The temperature was perfect. I liked the played music there too. The staff was smiley and helpful. We loved Salahaddine he took great care of us at the restaurant.

Honestly, the buffet food is quite repetitive. The breakfast should be improved. They should add chocolate croissants and the croissants they make are not good at all. Also the entertainment starts at 9:20, quite late for my kids after long time at the beach. Also the kids entertainment is poor. No real kids shows (like laser, theater …). Also, they don’t clean properly the rooms. The stains we made with our shoes in the bathroom the first day stayed till the 8th day.

The staff was generally helpful and the location near the center was perfect for us

Overpriced for what you get in the end. All inclusive mediocrity. The hotel in general has given up and needs an urgent facelift probably a has been from the 90s.

Location and facilities are great

AC in the room need to be replaced with new one as bodrum is very warm and AC units are old in the rooms.

Nothing went well. At least there was a very nice woman who was the manager that day tried to solved all the problems. And she was really nice. We reserved the residence, a two bedrooms apartment and it was horrible, not like the photos, the main door was broken and wouldn’t close, there wasn’t the refrigerator that was on the description and only one a|c control for three rooms. They changed us apartments and it was also awful, the fridge didn’t work, the microwave had no glass plate, an awful odor came from the a/c of the main room, the second room the a/c didn’t work properly and the bathroom of the secondary room had a problem with the shower. The only thing that work excellent was the washing machine.

EVERYTHING. In the hotel , during breakfast, that was a buffet the waiters didn’t clean the tables, they were full of dirty plates, the floor was dirty. Really the waiters and the persons that were in the check in station weren’t well prepared and didn’t care about giving a good service.

We stayed in the residences and the apartment we had was very large with comfortable beds and a great pool next to the building. The views were fantastic. The beach was good for this area. The evening shows were varied and entertaining. Parking was always available.

The food options were not great, and one of us got serious food poisoning. The hotel could use some updating. It feels like it has seen much better days. There are many stairs to climb coming from the beach or the restaurant. The Bodrum city center is too far to walk on a hot day.

The food was amazing not only at the buffet but also the small bars around the hotel. Location is great more suited for younger or fitter people as the hotel is located on both sides of high steep roads. The facilities (spa) and staff of the hotel were very useful and amazing.

Location or more tourist advise as what to see and do (recommendations)