Crowne Plaza Wuxi Taihu By IHG

**Honest Review of My Recent Stay: A Mix of Highs and Lows**I recently stayed at this hotel for two nights, and while there were some positive aspects, my experience was unfortunately overshadowed by several issues that need addressing.**Cons:**1. **Outdated Facilities:** The hotel’s infrastructure feels noticeably aged. Furniture, decor, and amenities (e.g., elevators, HVAC systems) appear worn and in need of modernization. This detracts from the overall comfort and ambiance.2. **Cleanliness Concerns:** The room did not meet basic cleanliness standards. Dusty surfaces, stained upholstery, and an inconsistently maintained bathroom left me questioning the housekeeping protocols.3. **Window Leak & Safety Issues:** A significant problem was the window in my room, which leaked water from outside during window cleaning. Beyond the inconvenience, this raised safety concerns due to potential electrical hazards or slip risks if left unresolved.4. **Breakfast Service Shortcomings:** While the breakfast buffet offered an impressive variety of dishes, the staff appeared untrained and disengaged. Their indifferent demeanor (“poker faces”) and lack of warmth made the dining experience feel unwelcoming.**Pros:**1. **Exceptional Front Desk Service:** A standout was Front Desk Manager **Charley Zhang**, who demonstrated professionalism, deep knowledge of the hotel, and genuine care for guests. His cheerful attitude and problem-solving skills greatly enhanced my stay.2. **Executive Lounge Excellence:** The staff in the executive lounge were a breath of fresh air—friendly, attentive, and clearly well-trained. Their hospitality added significant value to the experience.**Conclusion:**While Charley Zhang and the executive lounge team exemplify the service standards the hotel should strive for, the outdated facilities, cleanliness lapses, maintenance issues, and uneven staff training make it difficult to recommend this property wholeheartedly.

The lobby looks very spacious and comfortable. The breakfast has many choices regarding Chinese style food.

Maybe because of many floors of the building, it took a while to take the lift.

Front desk staff(s) are super helpful and pleasant. Room is clean and spacious.

Hotel provided Covid test on site which saved us a lot time.Check in staff was very friendly and explained everything short and sweet.Room was spacious, kid can play in the room freely with no interruption to adults. Location is OK as it is a very quiet place.

The swimming poor is open for outside guest.

The beds were comfortable, the room was spacious, clean and the breakfast had a great variety. It was a thirty minute walk to the lake, and while it was away from the hustle and bustle and nightlife, the city streets are quiet and pretty.

A bit far from the nightlife but that wasn't too big of an issue as we were there for the lake.

I was particularly impressed by the front desk staff at reception and check out (Ms Yuris and Mr Alei). They were super professional. Totally enjoyed being on Crowne Plaza Club floor.Tea time @ Club Lounge was superb. Breakfast was of a high caliber. Wifi perfect. Le Taste Chinese Restaurant on third floor was superb?

There were a couple of stains on the floor in my room.

Value and quality of the hotel and staff. I received personal attention from the general manager including complimentary in room service during an illness.

View of Taihu. Quick taxi ride to places of interest.

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Very good

It was not clear that the breakfast was not included.

Very good

Good

Exceptional

Superb