Ribai Hotels Santa Marta

The staff were absolutely tops! The amazing woman behind the front desk accommodated every single request we had, all with a welcoming smile on her face. My wife and I live out of our suitcases lately, and I cannot remember staff at any hotel being better

The pool was closed to maintenance throughout our stay.

The hotel and room are very clean, at great location downtown and the helpful staff serve delicious breakfast

Everything is fine

Bad experience

I didn’t like it all. The rooms were small, towels dirty, air sounded

Great location, good stuff, hot water, great value for the money. Affordable.

The breakfast wasn’t very good. Very basic. The other guests outside the room made a lot of noise.

Everything! Staff excellent room clean and comfy. Location great

Discounted room for solo traveler, good value for the money. Rooms were small and basic but clean. There was no wifi the entire 2 days I was there.. Pool is not that attractive

Very clean hotel. Great staff. Very good breakfast. Nice pool area.

Room is small but had mini fridge, tv , comfortable bed and good AC. As a solo traveler it was fine for me.

Staff was very nice, has hot water in the shower, beds are comfy, room is very small, no soundproofing, very loud electrical system, we had to take the key card out and turn off the electricity to be able to sleep.

Well run hotel in a good safe location. Nice breakfast. Nice pool area. Small efficient rooms discounted for Solo traveller's.

All good.

The location was great.

Unsure why this hotel has a 4 star rating. The staff don't speak English and there was no fridge or hairdryer in the room. The aircon didn't work properly and I couldn't alter the temperature.

Clean room, very simple, i stayed for 4 nights and it was great.

Good location

Location is good

I am surprised this is considered a 4-star hotel. Facilities are very old. Rooms are tiny with very old furniture and dirty windows. There is no safe and a very noisy aircon that cannot be switched off. The ensuite bathroom smells bad and there is no proper shower gel or shampoo.

The staff is very great, good client attention

Its very clean and comfortable. The breakfast was good

Good breakfast included

My room was right over a very busy street. Lots of honking vehicles in the day but quiet by late night.

It's a relaxing place to be. The pool is fantastic, the staff is very kind and enjoyable to talk to. The location is quiet and there's a lot of variety like restaurants, bars with different themes, disco, even parks. The restaurant is pretty good too and is affordable to pay.

Very friendly staff. Good value for money.

Cold shower was the worst. I had booked this especially because I thought it would have hot showers. Quite noisy from the road and other guests.

The breakfast and the staff especially the day tiime staff

No hot water and lack of outlook from the room

Nice location. Clean

No windows. Small room

The staff were excellent, from Andres and the others at the reception to the dining room staff and cleaners. In fact the owners of the hotel should be thankful that their staff are so wonderful. It's the most positive thing I can compliment the staff on my experience at the hotel. The pool and terrace were great, except they have few loungers or chairs on the terrace, and if there are more than 5 people, one cannot find a chair or a lounger to lay on. Location was excellent.

My first night was in a dreadful room, the aircon did not work properly, the aircon remote did not work, there was no blanket in the room, and no small fridge, in fact probably one of the worst hotel rooms that I have ever stayed in.Andres changed that experience from the following morning. I notice from the poor reviews that the owners do not respond and do nothing to sort out the basic problems, which would take much of the pressure away from their excellent staff.With a small bit of imagination, the owners taking note of the problems and doing some changes to the rooms, they could actually turn this out into a decent place to stay. However the hotel will only be as good as the owners wish it to be.

Location and breakfast were decent

Room smelt a little and facilities were very basic for a 4 star hotel.