Vivanta Jammu, City Centre

The facilities were great and I enjoyed the hospitality. The staff was very polite and helpful. The breakfast was so good.

Nothing in particular although the housekeeping was a little slow to respond.

Location is good if you want to walk Raghuram temple. Hotel is good location and infrastructure can be better but it was okay. Rooms are okay

We stayed here as a group of 8 people across 3 rooms, and the overall food experience was extremely poor. The dinner and breakfast were both horrible – most of the items served at dinner were reused in the breakfast. Food trays kept running out and were not refilled on time.The service was painfully slow, and the staff often forgot to deliver what we asked for. The taste was bland and below average, nowhere near what you’d expect from a place rated as a 4-star.Worse, 3 out of 8 people in our group fell sick with food poisoning after dining here. It really makes us question how this property got such high ratings.Definitely would not recommend this place for food or hospitality.

The staff is very nice, especially to kids

Rooms are abit stinky, AC vents need cleaning, furniture is old enough to replace.

Liked the cleanliness, location and overall facilities

Some of the areas in bathroom like Wall tiles are wearing out so that needs change

Location

Drilling noises in the building during dark

Ambience hospitality food

Swimming pool should be open lateSleeping Pillows were too big

Disappointing

Subject: Request for Refund Due to Poor ExperienceDear Madam/ SirI am writing to express my disappointment with my recent stay at your hotel. It was an extremely unpleasant experience, and I would like to request a refund due to the following issues:1.I was staying in Room 523, and an emergency siren located just outside my room activated 4 to 5 times during the night. This caused panic the first time and repeatedly disrupted my sleep thereafter.2.I booked a taxi at 9:30 AM, but it only arrived at 10:35 AM, causing me to be late for my scheduled event.These incidents have significantly affected my stay and ruined my holiday. Given the inconvenience caused, I kindly request a refund. I hope you will address these concerns and take appropriate action.Looking forward to your prompt response.Best regards,Samresh Jain

The breakfast and dinner were basic and did not meet the standards expected from Vivanta or a 5-star hotel. The food quality was subpar, and the room rate was excessively high. My stay at Vivanta Jammu was a disappointing experience. Additionally, the swimming pool was not functioning.

The breakfast and dinner could be improved. The swimming pool was not well-maintained. The staff was insufficient, and it took hours to receive even basic amenities in the room. The room rate was significantly higher compared to the facilities provided. Overall, the level of hospitality expected from Vivanta was completely absent. This was, without a doubt, my worst experience ever.

staff was nicebreakfast good

I did not have a hot shower for 3 days and though they sent someone to check - i still did not have hot water - nor did they give me money back. I asked that a manager be in contact and that did not happen. a cold shower is not that fun especially for the money I paind

Everything was clean. Room and bed were comfortable. Service was fine. Appetizers in the bar were good.

Breakfast could be a little better (less bland and more local dishes).Taxi booked through the hotel was not good, the driver was in a hurry to drop us off.

If the property is used for marriages than the same should not be allowed for other guests .Their was a kios on breakfast ,cannot imagine a restaurant where we didn't had spoons or forks .

Hospitality Shallu,lokesh,Ujla

Very Centrally located, Staff was courteous. Breakfast was reasonable

Staff was far from desired level of required efficiency / Trained in their particular field of work, not expected from the Taj Group of Hotels. The Checkout was a disaster, in spite of informing requirement of a cab to the airport an hour before, the cab did not arrive on time, the staff at the front desist was not aware of the requirement and also luggage was being placed in the wrong cab, some other clients cab!

Amazing property, amazing rooms!! The staff are beyond polite and helpful. Special mention about Pankaj and Mansi and all restaurant staff.

Everything was superlative

Pet friendly. Allowed my small Toy Poodle to stay with us

Very poor restaurant Mynt decor. Food was good. Live singer is a distraction

Clean and neat property. Staff is courteous. Central location. Rooms are bright and fresh.

Everything

The staff is good including the front desk, the Restaurant and the housekeeping

Nothing like that except the location is not good

Clean room and good room service

Less options in breakfast

The location and ambiance of the property is great. Staff is highly qualified, helpful and friendly. Found everything above expectations.

I request to improve the room dining delay time.

I want to express my gratitude for the exceptional service during my stay. The breakfast, room cleanliness, and friendly staff made my experience unforgettable. Thank you! Vivanta Jammu City Centre