The Fern Residency Ajmer

Our stay was very satisfying.We would like if the guest breakfast could be organised in any other hall but not the restaurant.Apart from the quilt which is available in the room one light comforter blanket should also be provided.

Courteous & Friendly staff Pro-active Managers for resolving any needs

Food is quite expensive

Staff were courteous and helpful.Onsite restaurant., reasonably priced

Good rooms and service

Restaurant service was slow.

The level of hygiene and overall upkeeping was above par. The staff, including the front desk managers were extremely efficient and courteous. Cherry on the cake was the hotel's location which is just opposite the beautiful Annasagar Lake. It was a very nice and pleasant experience for me and my wife to stay at The Fern Residency, Ajmer for two days and would surely recommend this property to others.

Since we had made our booking for 2 days i.e. 30th and 31st December, we thought of participating in the New Year's party which the hotel was throwing up at the terrace. Unfortunately the amount we had to pay wasn't much different to what the non-residents were being asked to pay. Ideally the hotel management should have kept the discounted rates for those who were staying in the hotel.

Since there was no buffet served due to low occupancy but all things which we asked for were served fresh and hot. Great location

Nothing its a very familiar Hotel for mw now

Basic cleanliness

I would like to raise an issue with the behaviour of the staff at the reception. I understand that it is hotel's policy to only allow married couples to stay. I had called beforehand and conveyed that I don't have a marriage certificate. I was assured that if I provided images of my wedding card/ceremony, that would suffice. However, when we were checking in, the lady at the reception asked for IDs which we provided. My wife's id had her maiden name and the receptionist, with a lot of contempt, asked us if we were married, why did we have different surnames. My wife said the Aadhar card was made when she was a child, to which the lady (receptionist) retorted that it should have been changed post marriage. We further said that we can show our wedding card/pictures and she said, it's okay if you are recently married. I found this behaviour extremely disrespectful and unprofessional. She could have asked us to furnish proof of marriage in keeping with the policy of the hotel. But to give her personal opinions on whether my wife needs to change her surname post marriage or not, that was not her place. It would be better if the hotel trained the staff to be more professional and not carry their personal opinions/biases to work. Other than that one unpleasant encounter, our stay at the hotel was uneventful.

Amazing property. Walkable to Ana sagar lake. Rooms were super clean. Loved hot showers.

V good room and facilities - a new hotel, so v spic and span. Bfast was also v good with excellent options. Masala Chai was to die for. All else v good. Happily surprised by the quality.

No negatives really - the SAFE malfunctioned in our room and refused to open - but the duty manager and staff moved very quickly to open it for us - contacting staff all the way up the chain. Very impressed with the commitment of the staff - Duty Manager was v good - on duty at night and morning night of 5/12 morning of 6/12. We will certainly go back to stay.

The room was a bit small but it was very clean and had all the required amenities. The location was excellent as it was in the middle of the commercial district. The food in the restaurant was really nice.

The maintenance was lacking. Our room AC filter was completely clogged and had to be cleaned while we were in the room. They should have a system of preventive maintenance.

location near ana sagar lake & STAFF is very cooperative

RATE IS Some EXPENSIVE

Location of the Hotel is the best part since its overlooking the Lake. Even the distance to the Ajmer Dargah is not too far, one can each there taking an auto rickshaw

The basement parking of the hotel is real challenging to reach in and get out. In case you are not an expert driver you should not try and get adventurous.

Our stay was comfortable.Breakfast delicious.Staff members are Obedient Check out at 5.a.m was comfortable

1.Staff right from reception to room service,polite,well mannered and very helpful.2.Cleaning and maintenance of room was excellent.

Surrounding ambience could be better .But constraints due to bang on roadside.

Very poor

Room size was very small. No proper parking facility.Tariff is higher looking to the facilities provided

It’s new property located at main road from where we can access prime tourist spot easily. Mall and theatre is like next door if you want to shop or cherish yourself with latest movie. They kept my luggage for 12 hrs post checkout till the time I came back from city tour/Pushkar. Food is good and serving staff is very polite and supportive.

Perfect location

Helpful staff, cleanest atmosphere

Gorgeous ambiance, super clean rooms, polite staff, fast service

Cleanness & perfect location

Suite size was exceptionally large. Amenities in the room were quite modern. Location was central to the city. Whenever I ever come back to Ajmer, I will stay at this hotel only.

Hotel does not have its own airport pick-up and drop-off service and it uses a third-party for this purpose. It would be great if hotel can provide its own transport service to the guests.

Courteous taff, Good Food, Great Service, Nice Location