Ascot Hotel

Good location

It safe, clean and relaxing.

Hair dryer in the bathroom. It is small and smells like burning when using. It took me 30-40 minutes to dry my hair.

I booked for 1 night,deluxe room with breakfast. 1 day before our check -in, I already confirmed our reservation and they told me that anytime we can come for check-in. The next day,when we arrived around 10:30pm, they told us that they will transfer us to city vista hotel because some issues with water leak on the floor and it was started in the afternoon. One staff accompanied us to the other hotel. When we arrived,the room was small,so dirty with cockroaches on the table even in the cabinet for fridge and there was used towel with brown marks hanging inside the cabinet.The small center table was not clean with sauce when i wiped. The next morning when we asked in the reception for the breakfast,they told that we need to go back to ascot hotel because free breakfast for my reservation is not available there. Nobody informed us about that and they should have at least called us in the afternoon when they had maintenance issues so we can do some adjustments. It was so disappointing and disgusting. We were already tired expecting that we will have a nice room to sleep but all of these happened. Ending we checked out around 9am, without availing the free breakfast that we paid for because we need again to drive back to ascot hotel just to have our breakfast.What a very terrible experience.

All.

nothing to be liked

crowded location, the AC was noisy, difficult to get a taxi from there.the room was so small

The staff was nice friendly and the pool was amazing

Room to small location

I would like to thanks security guard Mr. Kasule was very helpful to me and he always give good advice. I also liked to thanks all receiption staff, they are so helpful to me.

We arrived bit early than check-In time but the reception staff Kshitij was very accommodating & helpful seeing us exhausted after long drive from Oman to Dubai with family he quickly arranged upgraded room for us which I never experienced earlier also he managed to send our luggage bags to our room, as our daughter was always asleep during thrit breakfast time while returning to our room receiption staff Nargees noticed our daughter didn't had breakfast she proactively intervened and arrange little snacks for my daughter delivered at our room. Such exceptional service by their staff members are highly appreciated. Location is in heart of Bur Dubai only the entrance to basement parking is far from the main entrance so need to drive further & park. Rooms & lobby is very neat & clean, breakfast is amazing with daily changes in dishes but they didn't allow to take some small bites to our room for our daughter.

Their basement parking is far from main entrance & the breakfast is not in same building we need to walk all the way to next building M floor daily during breakfast timing.

It’s 3 days waist

I book room with deluxe room they give me the room handicap room I was too tired when I Chek’in time that’s y I can’t complain also but they make me handicap person

Peoples are friendly

Nothing is there to like, dirty rooms, cockroaches inside the room. It’s like a jail. Suffocation and bad smell.

This hotel is completely misleading and feels like a scam. The building shown online is not the same in reality. There is a bar inside that plays loud music all night, making it almost impossible to sleep. The rooms are extremely small, and nothing matches the photos advertised online. I am very disappointed and do not recommend this hotel at all.

Nothing. First of all isn’t hotel .

Very nice place easily accessible to metro. Good hospitality and clean rooms.

Location and room

Reception and welcome desk. No support to handle luggage

Great customer service.The people that work here are amazing, they’ll go out of their way to make you feel comfortable, the receptionists are exceptional.Not to discount the rest of the receptionists they were all great but the receptionist called Imtiyaz was especially exceptional and a security guard called Kasule was very helpful.First trip to Dubai so we asked them a lot of questions and they happy to help and they did so with a smile.The house keeping crew was great as well within the limitations of their employer.

Swimming pool is filthy. One of the reasons we settled for this hotel was the location, and the swimming pool but it was a huge disappointment, we didn’t swim in it even once.Bird poo and cigarettes butts everywhere, the surface around the pool was dusty, the chairs were stained and looked filthy.Very tiny beds, we’re not big people yet we found the beds very small, the receptionists did their best to move us but even after switching rooms the beds are not the most comfortable.Only one toilet paper roll is left in the rooms when you run out you have to call the reception, we found that weird and uncomfortable. It’s probably hotel policy. The chairs in the lobby are very run down

Best hotel to stay in Bur dubai specially for the people who travel from Maharashtra. It's like a Indian hotel only .

The lights are very warm . For working some times it's difficult

We stayed for 2 nights at Ascot Hotel and had a great experience. The staff was overall friendly and welcoming. Special

We had an amazing experience at the Ascot Hotel! From the moment we arrived, the service was exceptional. The hotel itself is clean, elegant, and well-maintained, with all the amenities needed for a comfortable stay.A special mention must go to the Indian receptionist — she truly made our stay memorable. Her professionalism, warmth, and helpful attitude stood out immediately. She was always ready to assist with any requests we had. Her kind and respectful nature reflects the high standards of the hotel.It's rare to come across staff who are so genuinely caring and attentive. She added a personal touch that made us feel welcome and valued as guests.We highly recommend the Ascot Hotel, not just for its comfort and location, but especially for the wonderful staff like her who go above and beyond to make guests feel at home.

The location of the hotel is the most appreciable aspect. It is so passable to many restaurants, shops. The room is not what I expected. I expected rooms without noise, preferably at top floor but received at first floor. Room is clean.

Nothing in particular except the noise which cannot be avoided. The time taken to prepare the room for check in at 10:30PM is not appreciable and can be improved

Very impressed with the room allocation that I had. All the staff I interacted with were very pleasant - especially Nishi at reception (apologies if I have spelt this incorrectly). The hospitality at the Ascot Hotel made this visit one of my most pleasant visits to Dubai.

Only the location

Beds, No hot water for shower, loud blasting music at night, unfriendly reception.

Price

Smelly. Over booked. Parking tight