The Ritz-Carlton Dubai

It is a charming hotel nestled on a quiet street. Well maintained in the Arabic style. It has a good selection of restaurants and staff are very helpful and pleasant.

Some rooms are located in a far end of the corridor, so it could take up to 10m from your room to the main lobby

Location

Location

Lousy management

The best service I have ever seen in a hotel.

The suite was beautiful and very comfortable.

On Saturday night, there was a party sound that could be heard in our room up until 1am. We were awake due to jet leg, but could had been an issue if we were sleeping.

Great location, good amenities, friendly staff that go out their way to make a comfortable stay

We’ve always considered this hotel our favorite beachfront escape in Dubai, especially when traveling with our children. The location, the beach atmosphere, and the overall layout of the resort remain beautiful and relaxing.

A Disappointing Stay.. I’m writing this review in the hope that it helps the management bring the Ritz-Carlton JBR back to the standard we’ve always known and appreciated.My family and I have stayed at this property many times over the years. It has always been our favorite beachfront hotel in Dubai especially when traveling with children. This time, however, my wife and I visited alone for a quiet, relaxing stay by the beach, and unfortunately the experience was far below what we’ve come to expect.From the very first day, there was a noticeable decline in service quality, particularly when it came to attentiveness and professionalism from the staff something I never imagined I would say about the Ritz-Carlton.On Day 1, while sitting on the beach, I tried to order a drink through the QR code as instructed by the team. I placed the order, stayed there for almost three hours, and nothing was ever delivered. Throughout that time, staff presence was minimal, and it was difficult to even find someone to follow up with. It didn’t feel like the level of hospitality the Ritz-Carlton is known for.Day 2 was even more disappointing. I had a delivery scheduled and informed the courier to leave it at the reception, providing my room number. However, the concierge refused to accept it and asked the courier to call me repeatedly. Since I was at the beach, I didn’t notice the calls. This eventually led to several phone calls to the room, waking my wife from her rest, followed by a rather abrupt request from the hotel to come downstairs to collect the package. I went to the reception myself and explained the situation to the Duty Manager, Anna. Instead of ownership and problem-solving, the response felt defensive with regulations/excuses that they don’t follow.What made it more frustrating is that a day before, I had ordered from the same store and the hotel accepted the delivery without any issues as it should be.

A beautiful place, a magnificent hotel, and delicious breakfasts.

The quality of food in the hotel’s restaurants has noticeably declined. In the restaurant by the 18+ pool, they even served tap water pretending it was bottled water. In the room where we stayed, the shower and sink faucets were uncomfortable to use, and the sink got clogged and was never cleaned.

Bad experience

Staff are so bad and not giving me any attention. Also don’t support my request at all !! They were not transparent with me . This not my first stay and I don’t think after what happened last time I will repeat such bad experience

Everything was just great , dont think of any other hotel in Dubai if you want to be spoiled and relaxed , staff are soooo polite and friendly , breakfast is aswesome , room service , pools / beach and cleaning perfect ( best room cleaning service worldwide) , thank you for making us having good memories , they are also very kind they let us have late check out , BOOK THIS HOTEL

All perfect

Luxurious and well maintained. Amazing breakfast and club lounge privileges was an added benefit. Rooms were perfectly maintained and cleaned and staff were friendly.

Great location with a nice beach

Our room smelled musty and humid

The room size The location The staff (specially mr. Sebastian) je was professional and helpful The room service was excellent The beach The breakfast was amazing

The price is a little high

Amazing hotel, rooms, service, breakfast and pool

An Exceptional Stay at The Ritz-Carlton, Dubai – A Truly Unforgettable ExperienceFrom the moment we arrived, our stay at The Ritz-Carlton, Dubai was nothing short of perfect.We were warmly welcomed by Marco, who checked us in late on May 23rd after our evening flight. His kindness, calm manner, and professionalism made us feel at home instantly. On May 25th, when I settled our account, it was again Marco who assisted us with the same grace and attention to detail. He left a lasting impression — a true gentleman and a credit to the Ritz-Carlton team.A very special thank you to Karla and the Ritz-Carlton Concierge Team, who organized an unforgettable birthday surprise for my wife on the evening of May 24th. When we returned to our room, we were overwhelmed by the beauty: elegant decorations, a delicious birthday cake, and an absolutely stunning bouquet of roses. It was magical and heartfelt — something we will never forget.The room itself was spacious, luxurious, and spotless, with breathtaking ocean views. Housekeeping visited multiple times a day, always leaving the room in pristine condition and often surprising us with creative towel arrangements and small, thoughtful touches. Everything in the room was constantly checked and maintained — a true standard of excellence.We also enjoyed access to the Club Lounge, where breakfast and all-day culinary offerings were consistently outstanding. The service was warm and attentive, and the selection was both varied and of exceptional quality.The beach and pool areas were clean, peaceful, and elegantly arranged, perfect for relaxation during the day.Every single member of the staff — from reception to concierge, from housekeeping to the Club Lounge — treated us with genuine care, kindness, and attention to detail. We felt truly valued every moment of our stay.This was not just a holiday — it was a celebration of life, made perfect by people who truly love what they do.Thank you, Ritz-Carlton Dubai

Very good. Classy Ritz facilities. The hotel is old but well maintained. Clean, comfortable, friendly, expensive but average for Dubai rates and prices.

The cigar bar and service staff.

The whole property seemed very dated. Like Ritz Carlton is squeezing every last year out of the asset. The premium room rates didn't match the dated quality on offer.I didn't like how on check in the staff drove a hard sell to include me in the Ritz Carlton CLUB facilities for only an 'extra 1,000 Dirhams a night'. What was on offer in the club was bad wine and stale buffet and too many noisy, shouty children. I felt like a fool for paying extra to take these facilities when it was obvious i was never going to use them. It felt like an airport lounge.

Fantastic location with great beach and pools. Staff were very helpful and made you feel so welcome! Thanks especially to Santa, Anna and Biswas and all of the hospitality staff!

Nothing everything was great

The room, the staff, the breakfast, all the details except the plastic flowers.

We didn’t appreciate the plastic flowers and plants

Hotel is beautiful, staff were fantastic, everyone was so lovely and happy and a special mention to the team cleaning the rooms for the fantastic job they do, not only with the rooms but in keeping you smiling every day with the characters they make out of towels, plus the fact they knew it was my birthday and left a cake with a lovely message and with flower petals. Also a mention for the Tamoka restaurant with great food and stunning location We will definitely be back later in the year.Tony & Teresa Patterson

everything was lovely