Riviera Hotel

EVERYTHING

Hotel is very accessible and clean . Staff surprised us with a welcome cake since we're celebrating our 28th Wedding Anniv! Thanks to Anas at the reception and Omar ( Concierge) who's always happy to help with a beautiful smile! Keep it up! ..thank you Riviera Hotel for the warm welcome you have given us! God bless!

Service excellence. Staff were respectful and helpful

External environmental was noisy and dirty

Only view was nice and it's clean

I booked 2 separated beds they gave us only one king bed room and said not thier problem and put on booking. Com

Riviera hotel overwhelmed us with its hospitality: from the very first moment we were heartily welcomed by Nazeem who supported us throughout the stay by offering any additional help and support we needed. We are very thankful to Nazeem - it was amazing to have a person we could always get help from. The hotel also met us with a nice welcome note card and fruits in our room - such a wonderful sign of welcome!We were also very happy with the restaurant services: breakfast was rich and diverse, for any preference and diet, and dinner was always delicious and promptly served by amazing waiters/hosts, especially Mahmood and Ahmed from Egypt. We are also very thankful to Executive Chef Ahmed Mahmoud Hefny. When we were leaving, we received warm and cordial support from front office, Durga Bhandari and nice complimentary gifts from Revenue and Sales Manager Wael Mostafa.Riviera hotel stood to us as an exceptional example of hospitality. In addition to presenting the unique culture of Dubai in its interiors, its beautiful views of the festive boats on the creek, and unique location near souks and Big Bus stop, all our time in the hotel was filled with the spirit of welcome.As a professor of School of Hospitality in Miami, I see the value in the highly professional and very warm and welcoming attitude of the wonderful people in Riviera hotel. I am going to exemplify this hotel to my students as a great example of hospitality and hope to come here again!

N/a - everything was good.

The view from the balcony was excellent, the staff were friendly and the cleaning was very good.

The Location is perfect if you want to experience Old Dubai, Gold Souk, and other older parts of Dubai. very convenient and walkable to Gold Souk and other places, many Arabic restaurants nearby, plus you are directly in front of the Dubai Creek

What I didn't like is the Process the hotel has, you make people wait for 3-4 hrs to check in, but when its time to check out and I requests an hour late check out 5 days prior, you tell me to ask the night staff, then night staff told me to ask day staff, this kept going until the last day, they say no because they are fully booked. This is my only complaint

Location good, rooms facing creek were good, breakfast good. Yhe bell boy Mohamed was very good

Had to wait for the room until 4:15pm when the check in time was 2pm and when requested for a 1hour late chevk out yo compensate for time lost, it was denied.

Location is great, nearby many amenities within short distance. Breakfast was ok even though not many varieties but tasty. Room was wonderful as it was clean and view of the Abra crossing nearby Dubai Creek and quiet with great comfort.

To go to the lobby, we need to carry our luggage as there was no staff outside the door. If there was someone outside, it would have been better.

The location is absolutely perfect — just steps away from metro stations, stores, restaurants, the Creek promenade, and the charm of Old Dubai. The staff are exceptionally friendly, helpful, and professional, and their warmth truly elevates the experience.The hotel itself is beautiful, spotless, and welcoming. Breakfast was a delight every morning, offering a generous variety of delicious dishes and beverages to suit every taste.We stayed for a week, and on the day of our wedding anniversary, the staff went above and beyond to surprise us with an unforgettable gesture: our room was beautifully decorated with flowers and heart figurines, a lovely anniversary cake, cocktails, a fresh fruit platter, and even a handwritten card signed by the entire team — followed by a personal call from the front desk to wish us a happy anniversary. We were genuinely moved and amazed by their thoughtfulness.A heartfelt thank you to the entire staff and management team — your kindness made our stay truly special. We wholeheartedly recommend this hotel and would love to return every time we visit Dubai. Thank you!

Everything was amazing , but the location blew my mind

No parking. Need to use paid public parking and walk a bit to reach the hotel . If you have luggage that is bit tricky ( better to drop your luggage, go park the car and walk to the hotel).

Comfortable and clean beds.

Toilet flush was not working properly.

Receptionist was not working with my situation and were very strict about their rules in terms of when to check out and others. The only positive thing about the place is the staffers in the restaurant.

Property was nice

The restaurant team very bad…they are shouting at everyone… every time they are loookingg what all we take….very very bad attitude

I had an amazing experience at Riviera Hotel Creek during my recent trip to Dubai. The location is absolutely perfect — right on the Dubai Creek, with beautiful views and a vibrant atmosphere. It’s also just a short walk from the traditional souks, metro stations, and great local eateries, making it super convenient for exploring the city.

The room was spacious, clean, and comfortable, with a lovely balcony view of the water. I especially appreciated the attention to detail in housekeeping and how quiet and peaceful the hotel felt, despite being in the heart of Deira.

Staff was attentive - Mohmammed was a great representive for the front desk and Abdul did a great job with the bags and helping the front desk with my requests.

Toilet paper dispenser fell apart in the guest bathroom.

Riviera hotel is traditional Arabian style hotel in the Dubai old city close to markets (souqs). It is good spot for taking dhow boat to the Dubai old city or taking dhow cruise tour. Room was spacious with good bed and large bathroom. Breakfast menu had very good variety. There is a small cafe inside the hotel where you can refresh during the day.

the view from the balcony is amazing, friendly staff, very clean,location close to shopping center and transportation.

Location is perfect Balcony overlooking the Creek was Wonderful Staff were very helpful

Location is very easy to access Metro and Bus stations. A beautiful view of Dubai creeks

Entertainment option such as Tv was so poor. They could have upgraded to a smart television instead of the old version