Movenpick Hotel Apartments Al Mamzar Dubai

Staff were very friendly and willing to lend a hand. The breakfast was excellent, you get your money's worth.

The tub/shower is designed poorly. When you take a shower, water leaks thru the half glass door and creates slip hazard on the floor. I almost slipped getting out of the tub. If you're not paying close attention, accident is waiting to happen.

Had I booked the hotel at the correct location, I would have been much happier.

location turned out not to be the hotel I expected, I ended up correcting that upon arrive but had to eat the cost of the other hotel room.

Nothing that is advertised

Not recommended at all. To cancel you lose all the money. 5 * hotel - no breakfast. extra charge after you pay at the hotel. Misrepresentation all the time. You get half of the room in the picture. too costly on local phone calls. very bad service.

not worth in even $-- a night

Breakfast and food not at all recommendable. House keeping service really poor and does not clean room until reminded at least twice or thrice ... No one attends to calls at reception ... room service also very bad... overall not recommended

Guests are smoking in non smoking area and making loud sounds couldn’t sleep at all very bad experience never will visit again or recommend anyone

everything is very nice the lady make for me check in upgrade my booking ❤️thank you i hope next booking she make for me check in again ?

music in swimming pool area is old why ?

The space, and the location

The cleanliness and the fact that the staff were not organized. We had to wait for checkin, which was fine since we came early. But when we returned to check in they still asked us to wait.. they also had issues finding us the room we requested and booked and tried to offer us an upgrade (which to us did not seem like an upgrade when we saw it). We also had to leave earlier because of a family emergency (passing in the family) and request a partial refund which they promised to process the following day but never did. I don’t think we will return to this establishment again, it was disappointing and not up to the movenpick standards we expected.

Location

1- Very rude staff in the reception (Salina), I’m taking to her and she is looking around and not paying any attention, I asked her that please don’t give me any room with connected door but she gave me room with connected door, I came back down and asked her why even I told you, she became even more rude, she raised her voice and told it’s your mistake because you are late with your check in even though I sent an email beige days telling that I will arrive with my fiancé around 10:30 to 11:30, after that she transferred me to smaller room which not the deluxe which I booked.2- Very Poor cleanliness (toilet full of cockroach), irresponsible and careless hotel manager (Cristine), first she refused to come and meet me and she sent a guy who is just wearing white shirt and and no name tag and anything showing identity that he is working in the hotel, then she came when I insisted that I want to talk to the manager, but unfortunately she showed me very careless attitude when I told her about the the staff attitude and the type of the room and worst was about the cockroach, she told me it’s normal to find cockroach in toilets and it’s not a big deal and I will change your room and there was no hands towels and tissues in toilet Simply my staying was unpleasant at all and it was very very bad experience

The rooms were very comfortable location is excellent

The cleaning staff took very long to clean the rooms even after making a request for the room to be cleaned.At times they would come as late as 7/8pm when we were back.in the room and ended up doing a hurried job.This area needs lots of importance.

Location was good. Kitchen suites are nice and help with long term stays.

The booked king deluxe studio doesn’t include a pool view even though it’s in the description. We got a room facing the inside of the hotel which didn’t allow much natural lighting.

Close to competition hall and spacious

Very outdated bathroom furniture and door, some insects

Very bad service, the rooms are not clean and for every single items need to wait 1 hours Service is very bad

The worst experience this time for the 4th time we checked in! Cleanliness is the top priority please!

The requested room was NON-smoking but ended up a dirty 1-bedroom smoking room! My son’s asthma was being triggered and he had an attack! We requested a new room but, got disappointed as there is no available room! Called someone to clean but just brought the floor map and an air freshener? The worst experience this time for the 4th time we checked in! Cleanliness is the top priority please!

The staff at the reception,,Sabina , hard and professional and with a beautiful smileThe staff at the restaurant are good

The bed sheets are not very well dried

Not to much clean, bed was not comfortable. Breakfast items were not too much available. But not so bad i guess

the reception lady ladies and dont care at all it smoking hotel while they say it's not we had to leave at 3 am cause it's not hotel it's shish bar very bad experience im not recommend anyone to book

I left my feedback on the front desk.Staff are great

Room phone not working. I had to go down twice for reception.Coffee machine not workingRoom smells fishyThere was a fly in the room

Room and food, also the staff are friendly

Large and everything is included

It’s not well lighted, and there is no view