Swissotel Living Al Ghurair

Comfortable apartment, clean and spacious. Wonderful view of Burj Khalifa from our apartment. The location is excellent close to Al Ghurary mall with many restaurants nearby. Valet parking was available and staff were very friendly.

It is very clean

The breakfast is too early and ends early

Clean . Excellent location

The staff was lazy . It took 3 hours and 4 calls and a visit eventually to the lobby to get a crib for my baby that was extremely exhausted. Very frustrating

The apartment was very spacious, clean and well designed. The direct access to Al Ghurair Mall is very convenient with many dining options, and the metro is just a short walk away. The property itself has great potential and the location is ideal if you are not driving, as traffic makes access by car very difficult.

The biggest issue is the lack of basic hospitality and weak management presence, which affected almost every interaction during our 6-night stay. Although the hotel is rated 5-star, the service culture felt closer to 3-star, and throughout our stay staff seemed overwhelmed, unmotivated, and rarely engaged with guests.Arrival & Check-in:Valet was chaotic with cars blocking the entrance and no staff guiding guests — a confusing first impression. We arrived at 2:45 PM (after informing the hotel the day before that we’d arrive at 2 PM) and were repeatedly told our room would be ready “in 15 minutes,” yet no one followed up, even though we were seated directly in front of reception. When we asked again, staff responses were abrupt and showed no empathy or ownership, including a supervisor who simply said “what can we do, your room isn’t ready and we have many guests.” For a 5-star hotel, this was extremely unprofessional.The only exception was Fatuma at the Accor desk, who showed genuine professionalism and finally helped secure our room.Staff & Hospitality:Across the entire hotel — front desk, bell staff, maintenance, restaurant — we noticed a complete lack of guest engagement.During 6 days, not a single staff member greeted us or acknowledged us unless we initiated the conversation. Maintenance came to fix a washing machine and even that interaction felt abrupt and lacking any courtesy. It was very noticeable that staff were stressed, understaffed and not supported by leadership, which translated into poor guest interaction.Breakfast at Liwan:Every morning between 6:30–7:00 AM there were many guests including flight crews, yet the restaurant was consistently understaffed — mostly just one server taking room numbers and one chef juggling multiple stations. Tables were left uncleared, dishes piled up, the egg station was often unmanned, and no staff checked on guests or offered assistance.

The staff were all good and very helpful. The room was spacious enough to accommodate my children and my grandchildren when they came to see me at my room at the hotel.Generally, I super enjoyed my overnight stay at Swissotel Living, Al Ghurair.

My hotel room was a bit far to walk going to Al Khor Ballroom where we had our Graduation Ceremony and Gala Night for the Filipino Dance Club Dubai.

Great staff specially the valley parking there was very helpful,

The apartment 2 bedrooms size are perfect , location & its has all the services you need as is conjunction with Al Guhrair mall

The worst.

The whole experience was disappointing and disgusting. They never reply on the calls plus they claimed after i did an early checkout and wanted to refund the rest of the amount paid of the total accommodation price, that they will keep the rest of the amount as a credit under my name in the hotel which is considered an undirect way of forcing the client to reuse or rebook their services plus. I refused to keep it as a credit and asked them to pay me back the rest of my amount as refund back to my bank account. But they refused and insisted. Anyways I raised a claim to dubai tourism police and to ded tourism department. The worst experience ive ever had.

Comfortable stay, supportive staff

The whole property was excellent , but laundry charges was extremely high.

Room , ambience , reception

Nil

Nil

We been stopped by the restaurant staff saying that our booking was without breakfast, even though our booking is with breakfast. It was inconvenient situation to start the day. The location for the parking was so difficult, also the staff at the entrance didn’t want us to enter even though the parking is payable parking.

Location and roomSize

They didn’t give us early checkinn

Location are great it is accessible because its beside the shopping mall and they have lot of restaurants nearby to the store which I can buy Filipino food and also near to metro station and taxis cabs always available in front of the hotel. Our room is perfect for our family we really enjoy our stay we can cooked our own meal. I will highly recommend your hotel to my family and friends. Pools and Gyms also great as added amenities.

I dont have dislikes in this hotel for my experience it was GREAT...

location is great, apartment is great and as expected. The mall is great too, and you can find everything you need in one place. a lot of good restaurants near the hotel. And the hotel is close to the airport.

some time the house keeping take more time to answer the call or come to clean, but it is not the regular thing.

Location

Smell of the lobby and everywhere were bad, no ACs , too hot, smell in corridors, rooms, lobby all bad, furniture overused , late checkout is too early , some of the staffs are not good, miss communication

the close location to the mall and the union metro station

The latency in serving rooms , some limitations in breakfast items according to 5 star hotel

Everything (staff, proximity with the Al Ghurair centre, hotel amenities).

It’s nice location

I forgot earphones on my room and we reported to the property but they don’t update us and return the lost item,it mean the don’t have a procedure to recover forgets items on the room

So thank you very much to awessotel Living alghurair. I had booked a one-bedroom apartment and they gave me a two-bedroom apartment to accompany me, in which my family was very comfortable and relaxed. Thank you very much.

Everything is good

Unfortunately, my recent stay at Swissôtel Living Al Ghurair Dubai was far from enjoyable. Despite making my reservation a month in advance, I was assigned a room on a lower level that had a persistent and unpleasant odor, reminiscent of something decomposing. The air conditioning was not functioning properly, making the stay even more uncomfortable.To add to the disappointment, I was charged extra for a bed that should have been complementary. This was not communicated clearly during the booking process, and it felt misleading.Regarding the food, the selection was very limited—only two or three options—and some of the items appeared to be leftover from the previous day. This is not the standard I expected from a hotel of your reputation.This was my first visit to your hotel, and based on this experience, it will most likely be my last.

Location - Excellent. Connected to Al Ghurair Mall with shops, restaurants, etc. Close to Union Metro Station. Reef Mall and Al Rigga Metro Station is also walking distance but you have to bear the heat if you walk. Lots of other restaurants, shops around.

Room - Clean but daily housekeeping only did the beds and the toilets. The floors and the kitchen utensils was not washed using detergent. There was no clothes washing powder sachets, clothes hanging stand after wash, no dish washing detergent. None of these was provided. For the high room rate, these little daily items should have been provided in sachets for the number of days a customer books the room for. When we asked for cleaning the utensils, we were told it would cost AED 100 per service and they would only wash and use the dish washer with rinse option without any detergent.Only wine glasses were provided and no separate glasses for drinking water. Services should be provided based on the number of persons staying.Breakfast - Same as our last stay here in 2024. Only the live egg station was good but long queue since there was only one staff cook here. There was not much options for breakfast.