SLS Dubai Hotel & Residences

Great location. Great staff, excellent room. Mohammed and Jay are very attentive and dedicated

Hello everything’s was perfect especially the view totally clean,stuff behaved very well especially Ahmed & caroline

good location

the room was hot valet took more than 10 mins to bring the car

I had a wonderful stay at SLS Hotel, the service was excellent and the staff were very friendly, the atmosphere of the hotel was truly enjoyable.Special thanks to the reception Hazem who was extremely kind and truly embodied the values of Accor.

-it was comfortable

1-I requested for preparing for my husband birthday and they wrote happy honeymoon instead.2-Fridge wasn’t working because it is opened.3-Cannot ask to put the lagging in the car from the reception

Service, cleanliness, and safety

I want to thank Mr. Henderson was of great help, welcoming and professional

I liked the location and overall clean. Mr. Thet from housekeeping was very kind and helpful.

They took a long time for us to check in. They said the reason was that housekeeping was not answering. After we entered our room, they also took a long time to bring our luggage. And I had to ask three times for them to finally empty the mini bar.The most frustrating thing is that I told them to get a birthday cake on the 21st of November. I clearly stated the date and time for them multiple times to bring it as a surprise. And they didn’t.

Very good atmosphere nice stuff good food, comfortable rules

Location

The drain in my sink wasn’t working at all, and on top of that the sink kept leaking, so the floor was constantly wet. I booked a room with a sea view, but they gave me one facing the desert and the road instead. The hotel feels old and definitely doesn’t match its rating.

My stay at SLS Hotels was truly exceptional. I had a small issue with my room, and the team handled it perfectly — upgrading me to one of the best rooms! Special thanks to Vispin for being so friendly, generous, and attentive. The hotel’s design is stunning, the facilities are amazing, and the restaurants and lounge are top-tier. Even the toiletries were luxurious. Everything exceeded my expectations — definitely one of the best hotel experiences I’ve ever had.

The staff was very professional and nice especially Ms.shylet breakfast manager she took care of my requests, the hotel is very quiet the roome are very big.The pool is perfect ?, clean and designed uniquely! Totally recommend.

There is no drinking water for free at the pool.

Very had securities the night shift

My stay at SLS Dubai was, without exaggeration, one of the most chaotic and distressing hotel experiences I have ever encountered. The stunning façade hides a deep-seated lack of organization, poor communication, and utterly unacceptable customer service. I strongly recommend prospective guests look elsewhere.Hostile and Incompetent Security/StaffThe central issue stemmed from a complete breakdown of internal communication and basic hospitality protocols, specifically involving the night shift security. Despite being booked into two separate rooms with friends—all of us paying residents—the security personnel on the night shift repeatedly and rudely refused to grant us access to the elevator to visit one another's rooms. This is an astonishing level of unnecessary control over hotel residents.Crucially, when we informed the front desk of this refusal and they verbally approved the visits, the security staff still rejected the request. When we brought this ongoing issue, including the security officer's consistently rude demeanor, to the receptionist’s attention, absolutely nothing was done. The staff demonstrated a total unwillingness to resolve a simple, distressing issue for their guests, leaving us feeling unsupported and genuinely unwelcome. This hotel appears to operate without accountability or a basic standard of guest care.Non-Negotiable Logistics and Hidden FeesOur initial request to have our two rooms placed on the same floor was immediately rejected without any attempt at compromise or explanation, setting a rigid, unwelcoming tone for the stay.Furthermore, upon check-in, the hotel levied an unexpected 900 AED deposit (stated as 300 AED per room/person) which was not explicitly detailed in the official Booking.com policies at the time of reservation. This practice of charging large, non-transparent deposits feels deceptive and adds significantly to the feeling that this hotel prioritizes unexpected fees over guest transparency.

The cleanliness and the location

The shortage of employees at the reception for check in and check out

View

Staff in swimming pool round ( life hard )Kitchen in pool they service food with fly inside .

Very bad service and staff not good and very slow for bring my things and the lobby very hot!!

Bad experience

1- Persistent noise during rest hours due to poor sound insulation in the apartment.2- Housekeeping entered and opened the door without prior permission.3- Upon returning, the AC was found changed from my selected temperature setting.4- Elevators were confusing and not clearly marked, making movement difficult.5- The swimming pool is much smaller than depicted in the photos.6- A security deposit was requested for the minibar, even though there was no minibar or complimentary drinks/snacks in the fridge—unlike other hotels that provide a stocked minibar without requiring a deposit before check-in.

The lobby was good

The A/C was very bad and you cannot sleep in the room.

Angele at reception was very supportive

Elevators a little confusing and pool area is not proportionate to number of guests

The Ambiance only

One of the most disappointing hotel experiences I’ve ever had.We arrived at 3 PM for check-in but were left waiting until 4:30 PM with no explanation. The staff mentioned something special for our occasion, yet nothing was prepared in the room. Our luggage took another 30 minutes to arrive.We came mainly for the swimming pool, only to learn it closes at 6 PM. By the time we finally made it there at 5 PM, we had just one hour to enjoy it. Staff were unprofessional, poorly trained, and seemed uninterested in guest experience.To top it off, when we were checking out and already packed, the concierge offered a late checkout after we expressed our frustration— far too late to be of any use.Overall, this was a waste of money and time. The hotel needs to seriously invest in training and valuing its guests.