3.5-Star Hotel

Tukan Hotel & Beach Club

5ta Avenida Norte Entre 14 Y 16, Playa Del Carmen, - Mexico
View Map
Tukan Hotel & Beach Club
1/54
  • Overview & Photos
  • Policies
  • Amenities
  • Reviews
  • Rooms
  • Map
$37
per night

3.5-Star Hotel

Tukan Hotel & Beach Club

5ta Avenida Norte Entre 14 Y 16, Playa Del Carmen, - Mexico
View Map

Top Amenities:

Free Internet AccessFree ParkingSwimming PoolSwimming PoolRestaurantPets AllowedNo Smoking Rooms/FacilitiesFamily Friendly
Show All Amenities

Guest Rating

7.4

Good

Based on 814 reviews

Location Of Hotel

9.1

Hotel Cleanliness

7.4

Hotel Staff

7.9

Overall Quality

7.4

Show 5 Verified Reviews

About

Surrounded by tropical flora and fauna, with short walk to the beach The Tukan Hotel Playa del Carmen offers a premium location in the famous 5th Avenue, and features free WiFi throughout all the property; with walking distance to the main shopping malls, restaurants, bars & night clubs you can enjoy the nature and tradition of the destination! The Standard Rooms, Deluxe Rooms, 1 & 2 bedrooms & Honeymoon Suites are located in the central buildings; Family Suites and standards are also located in our 2 additional buildings, surrounded by nature, All rooms and suites offer air conditioning, a ceiling fan and safety box. All are equipped with flat-screen cable TV a private bathroom with shower and a balcony or terrace, 2 pools, 1 Jacuzzi and Gym are part of the general services of Tukan Hotels. La Ceiba Restaurant Buffet and Bar offers breakfast, lunch and dinner buffet style with a variety of beverages and a great terrace. Close distance to the main parks, cenotes and main attractions of the Riviera Maya. ADO International Bus Station is 2953 feet from Tukan Hotel Playa del Carmen, while Playa del Carmen Maritime Terminal is 0.7 mi from the property. The nearest airport is Cozumel International Airport, 12 mi from the property. This property is 45 minutes’ drive from Cancún International Airport. Parking is available subject to availability.

Guest Policies

Check-in:

After 15:00

Check-out:

Before 12:00

Pets:

Pets are allowed on request. Charges may apply.

Important Info:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Tukan Hotel Playa del Carmen of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. A reservation with 10 or more rooms, it is considered a group reservation for which different cancelation conditions may apply. Children´s discounts : Room only: Childrens 0 to 12 are free of charge Sharing room with parents (maximum 2 per room) Childrens from 12 years and older pay as adults sharing room with parents. Food & Beverages: Childrens from 0 to 3 years old are free of charge in food & beverages at La Ceiba Restaurant Childrens from 4 to 11 years old they get´s 50% in food and beverages at La Ceiba Restaurant Please note that the use of safe has an extra cost.

Features & Amenities

Highlighted Amenities:

Free Internet Access
Free Parking
Swimming Pool
Swimming Pool
Restaurant
Pets Allowed
No Smoking Rooms/Facilities
Family Friendly

Amenities & Services:

Family rooms
Free Wi-Fi
Free parking
Kids' pool
Non-smoking property
Non-smoking rooms available
Outdoor pool
Pets allowed
Restaurant(s)
Swimming pool

Guest Rating

7.4

Good

Based on 814 reviews

Location Of Hotel

9.1

Hotel Cleanliness

7.4

Hotel Staff

7.9

Overall Quality

7.4

Pros +

  • Location
  • Location
  • This hotel did not meet our expectation one bit. Please save your money and go elsewhere!

Cons -

  • Charged us Xtra for breakfast & we had to move to another room.
  • They charged us Xtra 60.00 dollars American cash
  • Not a beachfront hotel. Pool size is very small.Extremely poor customer service. No clean rooms to check us into. Had to wait 45 min. Had to e-mail her our reservation 5X.Lied to gain time saying that we needed a print out of the reservation.

Business Traveler (44)

Solo Traveler (78)

Traveling as Couple (307)

Family with Young Children (316)

Family with Teens (2)

Senior Traveler (8)

Group Traveler (96)

10
7/20/2021
Location
Charged us Xtra for breakfast & we had to move to another room.
10
7/20/2021
Location
They charged us Xtra 60.00 dollars American cash
4
8/4/2018
This hotel did not meet our expectation one bit. Please save your money and go elsewhere!
Not a beachfront hotel. Pool size is very small.Extremely poor customer service. No clean rooms to check us into. Had to wait 45 min. Had to e-mail her our reservation 5X.Lied to gain time saying that we needed a print out of the reservation.
1
7/5/2017
This is the worst hotel I have ever seen.The staff is not even friendly and the rooms are very bad.Except the location, there is not even a single good thing that I can talk about this hotel.You will find lot of mosquitoes in the room.So please be aware.
This is the worst hotel that I have never seen.Since the location is good, I have booked this hotel but the hotel rooms are very worst.This hotel is having some 2-3 subsidiary hotels around it.They will overbook and they try to place you in those hotels.

Room Options

1/6

Deluxe Room

227 sqft • 1 King

Air conditioningBalconyBath or ShowerBody soap

Room Details and Photos

1/4

Family Suite

237 sqft • 2 Double and 1

Air conditioningBalconyBath or ShowerBody soap

Room Details and Photos

1/4

Standard Double Room

216 sqft • 1 Queen or 2 Double

Air conditioningBalconyBath or ShowerBody soap

Room Details and Photos

Location

Tukan Hotel & Beach Club

5ta Avenida Norte Entre 14 Y 16, Playa Del Carmen,