The Westin Lima Hotel & Convention Center

The staff were welcoming and friendly. The room was immaculate.

While my room was cleaned, and again, it was spotless, they left a plate of mini desserts sitting in my room, even with a note asking them to take it away.

The installations in general were very good including gymnasium, restaurant.

Yes, unfortunetaly the Staff in the desk register were not proffesional and nice. Hotel employee did not treat me with respect and dignity.

Clean, modern, and the staff is friendly and professional: it’s hard to find a complaint with this hotel. My favorite feature was the lap sized pool.

The hotel view is amazing!! Great location, comfy beds, and the staff were really friendly. Would definitely come back!

Nothing at all! Everything was perfect!

We chose this hotel for the swimming pool as we are regular lap swimmers. The pool stepped out to approximately 22 meters and accommodated, to some extent a pool workout

My husband and I had the lounge access, so we were able to eat the delicious breakfast there! They had so much to choose from, and the service was outstanding. The staff, Esperanza and Francesca took great care of us! Also the location of the Westin was great and there were food choices within walking distance. We recommend Mamma Lola if you go outside of the hotel to eat.

There were signs at the hotel for the food court across the street from the Westin, called Popurri and we did not like it. The service was really bad there. The one meal I did like from there was from the Nikkei restaurant at Popurri. We loved everything at the Westin though, but if you are going to promote Popurri, make sure it is at the Westin standard of customer service!

Staff were as professional and friendly as can be. Room was very spacious and well designed

Do I have to not like something?

If you have a room on a higher floor, the view of the city is spectacular. Guests on particular floors get access to Westin Lounge on the 29th floor, which allows you to have 3 meals a day of a very high quality. The location is convenient but it all depends where you want to go in the city. Don't take taxis recommended from the concierge because they are twice as expensive as the ones you can catch on the street. Beware that Lima is a big city and the traffic moves very slowly whenever you go. The staff is very helpful and the hotel experience overall is excellent.

staff and infrastructure

location is extremely noisy, even for a 27th floor suite. extreme noises from the avenue below.

Very kind staff, cleanliness, breakfast, location, comfort.

The only thing negative for us was that, when we arrived after a very long flight and got into our room, there wasn’t a bed for our 8 years old child. It was clearly writen that “your child can sleep here for no additional charge” they asked for money for an extra bed. Our room was master suit and we stayed for 6 nights. Then when we explained that with our reservation, stay for the child is free. After that they did not charge it extra. But when we came back to the hotel after staying in another city, to the same kind room, again there was no bed or sofa bed for our child. Because we were really tired and it was just one night, we didn’t ask for the bed this time. I want to write this it maybe will be helpful for other families with children. Thank you.

Great location in Lima

Good service in general. But be careful if you book a hotel transfer as they forgot to book mine and had to last minute scramble for one.

Amazon hotel! The staff is incredible.The place it is beautiful, clean and have everything that you need! Even things that you didn’t knew that you needed, like the saloon for men.

Nothing! Everything was incredible

The apt was comfortable and spacious. The executive suites give access to the club, including breakfast, a light lunch and dinner. The gym is very well equipped. The swimming pool is good, but no external pool. The food is very good quality. There are 4 restaurants including the lobby bar.

There isn't much not to like. The location is relatively far from the more touristic areas such as Miraflores.

I got a room upgrade upon arrival. The room is spacious and has a great view of the city. The spa in the hotel is top-notch.

Nothing to complain about.

The beds are superb, the shower amazing, the quality of the dinner (salmon with yellow quinoa was the best).

They do not have GF, V, options. The almond milk was disgusting. Lost 15 minutes the last morning waiting for the kitchen staff to "see if they had GF bread"...

Absolutely everything about this hotel was AMAZING!! It was such an enjoyable experience, starting from the room to the pool and breakfast. I couldn't recommend more this place!

The staff was very helpful and the place felt very secure, there was always transport available for hire in front of the hotel entrance. The room i had had a nice view of the roadway that stretches out into the distance.

Staff were very friendly and helpful. Excellent location. The hotel was very clean and very modern. Very lovely view..

Chairs in lobby are a bit too soft.

room, food, spa and personnel

The lounge in floor 29 - the food variety was way too limited

All

The message I sent to the hotel through booking about our special request , nobody knew about it(Front desk neither concierge).There was only one Front Desk attending, so waiting time was long.