Hotel Plaza Real

Room was large, very clean, had good hot water and good water pressure. Late check in was not an issue. Breakfast was adequate. Overall the hotel seemed suitable for business travelers although you need to take a car to get to any eateries or bars.

Breakfast could have been better. Breakfast staff were mostly standing around the kitchen chatting and obviously couldnt wait for their shift to be over - had to chase them to get anything from them.

The building is very nice. The staff at the reception area was very nice

There is no ice maker in the facilities. There is no gym, just a weight bench and a few free weights. No such thing as a wellness spa on the site. All we saw was a massage table. No coffee machines in every room and they didn't have coffee in the lobby at all so you had to wait till the restaurant opened at 7:00 a.m. to get coffee or any refreshments. I was there because my husband was in the hospital under palliative care. We made a 4-day reservation but we needed to cancel that reservation after one night because the hospital released him to come home to die. The owner of the property refused to refund our money and gave us back one night instead of the three. That was after initially telling me he would give me back two nights out of the four. He described it as a humanitarian gesture. I have other words.

The location is super convenient to the airport and as a pied-a-terre for day trips outside the "big city". The property is very safe with 24 hr controlled access. Clean and spacious with comfortable beds, lots of pillows and a big bathroom. We booked a massage, transportation and a beautiful tour of San Jose through the front desk staff who were all friendly, accommodating and are bilingual making arrangements smooth. The included breakfast is amazing and is more than enough to keep you until dinnertime (meaning 2 meals a day rather than 3!). I highly recommend this as a place to stay.

Not the hotels' fault, but be aware that paper products are not like in North America. Toilet paper is 1 ply, and signs everywhere ask that you NOT flush it??? Kleenex is not a thing and paper towels are rare. There is not too much around this hotel as even a convenience store is about a 10-15 minute walk, however we took advantage of the many options for tours and day trips from there - pickup is arranged from the hotel!

The suites have a very good space

No parking, shower on the bathroom doesn’t work well.Tv doesn’t work well

Location for the airport, shops and food places. Spacious and clean rooms.

Car park outside front window. Location good for the airport but far from the centre of San Jose.

I really enjoyed my stay here. John from the reception was very friendly, he changed my room as the first one was pretty noisy and tried to make everything that was in his power for me to feel confrontable. The bed was amazing, I slept like a baby, felt also pretty safe. The cleaning lady did an amazing job, my room was cleaned everyday and i received fresh towels. Breakfast was also good. I will defenetly come beck here.

The staff, location, and breakfast were very good.

Some aspects could use a little refurbishing.Beautiful building.

Good price- was a lay over before heading out to Tortuguero. Only issue was couldn’t get any food/water before we left (6.30) even a banana would have helped!But friendly.

Strange little place, lock in your car for safety, nothing really in walking distance, but definitely clean and safe and comfortable

Nothing of real interest close to the place, If you need anything better unfetter the car.

Friendly staff. Comfortable room with good facilities. Walking distance to some restaurants. Secure parking.

It was very clean, and the rooms were spacious

Beds were uncomfortable, and the air conditioning didn't work well.

The staff were all very friendly. The room was cozy and quiet, just the way it should be.

All staff were very kind and helpfulThe breakfast to order was excellentSafe place to park my car, and free of charge

Staff .room size. Breakfast.

Location difficult to find in town.

The suites are HUGE. The staff is helpful and friendly. The location we didn’t explore much because we had a car and we were leaving the next day.

Clean hotel with hot water shower. Very quiet neighborhood. There isn't much within short walking distance, although I found an Argentinian restaurant with delicious steak just across the highway. Used Uber to get places so it was super easy. The morning breakfast at the hotel was delightful.

This isn't a problem with the hotel. But something that would have been very helpful and convenient. I finished my drinking water I had bought at a restaurant. There isn't a little convenience store (bodega) close, so the ability to buy a water or soda or something at the hotel would be great. Maybe they sell them and I didn't see it. But definitely would be a good thing to do if they don't.

Very friendly and polite staff. Very clean and classy old styled hotel. Confortable bed and nice warm bath.Good spot to stay if you in San Jose.

Nothing! All went perfect!

Staff were super helpful and the rooms were incredibly clean and spacious. Breakfast was very filling and very good, made fresh daily. Airconditioned comfort, great storage, lots of space in the two bedroom suite. We felt very safe as well.

The location is very central and allowed us to take many day trips, but the surroundings of the hotel itself are not very attractive.

it is cheap. The breakfast was included.

If you’re into the prison vibe, definitely stay here.

Very disappointed

My confirmed rate of $146.00 USD was not honored upon our arrival. They did not have the two rooms that were reserved and put us in an UNCLEANED apartment at a cost of $184 USD. I was not reimbursed for the over charge