Hotel Citlalli Xalapa

Please inform Hotel Citlalli Xalapa of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Food and beverage services at this property may be limited or unavailable due to the coronavirus (COVID-19). Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In accordance with government guidelines to minimize transmission of the coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary, and other relevant info on dates where such guidelines exist. Due to coronavirus (COVID-19), this property adheres to strict physical distancing measures. Due to the coronavirus (COVID-19), wearing a face mask is mandatory in all indoor common areas. It's not possible to stay at this property for coronavirus (COVID-19) quarantine purposes. Guests under the age of 18 can only check in with a parent or official guardian. A deposit of the first night of the reservation via bank transfer is required at least 48 hours before arrival or the reservation can be cancel by property (see Hotel Policies). Hotel Citlalli will contact you with instructions after booking.