3.5-Star Hotel

Krystal Urban Cancun-Malecon

Ave Sayil Mz. 1, Lot 4c-7, Sm 4a, Cancun (Quintana Roo), - Mexico

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Amenities
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^$66

per night

3.5-Star Hotel

Krystal Urban Cancun-Malecon

Ave Sayil Mz. 1, Lot 4c-7, Sm 4a, Cancun (Quintana Roo), - Mexico

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Top Amenities:

Free Internet AccessHealth ServicesSwimming PoolAirport ShuttleRestaurantFitness CenterHandicapped Rooms/FacilitiesNo Smoking Rooms/Facilities

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Guest Rating

7.8

Good

Based on 2933 reviews

Location Of Hotel

8.4

Hotel Cleanliness

8.2

Hotel Staff

7.9

Overall Quality

7.8

Show 40 Verified Reviews

About

Located in the Malecon area in beautiful and exciting downtown Cancun, surrounded by restaurants and businesses, Krystal Urban Cancun & Beach Club offers convenient amenities and services for a variety of travelers. Guests at this hotel can go for a swim in the refreshing outdoor pool. The modern and stylish guestrooms at the Krystal Urban Cancun & Beach Club feature various amenities such as free wireless internet and a spacious work desk. From this hotel, guests can enjoy spectacular views of the city and surrounding gardens. Spa and gym services will be available soon.

Guest Policies

Check-in:

After 15:00

Check-out:

Before 12:00

Pets:

Pets are not allowed.

Important Info:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. The property has the Stay Safe & Clean Sanitary Certification

Features & Amenities

Highlighted Amenities:

Free Internet Access

Health Services

Swimming Pool

Airport Shuttle

Restaurant

Fitness Center

Handicapped Rooms/Facilities

No Smoking Rooms/Facilities

Amenities & Services:

Airport shuttle (charges may apply)

Daily disinfection

Facilities for disabled guests available

Fitness center

Free Wi-Fi

Hygiene certification

Indoor pool

Non-smoking property

Outdoor pool

Restaurant(s)

Wheelchair accessible

Guest Rating

7.8

Good

Based on 2933 reviews

Location Of Hotel

8.4

Hotel Cleanliness

8.2

Hotel Staff

7.9

Overall Quality

7.8

Pros +

The view of the ocean.
pricing
Only 20-30 minutes from airport. Large mall located across street with lots of food options. Room cleaned daily and clean towels added. Good security, guards at entrance, key card needed to access elevator, will only work for your floor and pool access.

Cons -

The pool wasn't the greatest
stolen items. / clothing items went missing
Hotel is old. Key card didn?t work in one elevator. Beds extremely hard. Mold in shower, shower head clogged. Coffee maker didn?t work. Restaurant food good but very expensive.

Business Traveler (285)

Solo Traveler (291)

Traveling as Couple (781)

Family with Young Children (628)

Family with Teens (2)

Senior Traveler (19)

Group Traveler (307)

7

4/14/2025

The view of the ocean.

The pool wasn't the greatest

1

3/29/2025

pricing

stolen items. / clothing items went missing

7

3/18/2025

Only 20-30 minutes from airport. Large mall located across street with lots of food options. Room cleaned daily and clean towels added. Good security, guards at entrance, key card needed to access elevator, will only work for your floor and pool access.

Hotel is old. Key card didn?t work in one elevator. Beds extremely hard. Mold in shower, shower head clogged. Coffee maker didn?t work. Restaurant food good but very expensive.

3

3/9/2025

The location was great for what I needed to accomplish.

First, my room looked messy. Second, I was on the second floor, and the balcony didn't lock. Third, I was moved to a new room, and the bathroom and shower smelled like urine. Finally, they lied about the room service hours, and the food was cold.

Room Options