Planet Hollywood Cancun Adult Scene by Royalton, An Autograph Collection® All-Inclusive Resort - Adults Only

Staff and Room

Location, Shower. Not really Adult Only Resort

Glad I found a room (somewhat reasonable) on a Friday within a few days visit at the resort!

It was close to the amphi theater so it was noisy until 11 pm when the music stopped playing

The hotel is big and has many places to eat

The wait for dinner times and the wait for the food to come out

the resort was absolutely beautiful the young ladies who provided our massages where the best

Some of the staff at the spa (front desk) and buffet area were not very nice

Restaurants and food choices as went as food was good.

Check in process is ridiculously long. Rooms aren¿t ready at 3. Room literally STUNK; floor was dirty and tables was not wiped down. No one answers phone after 8 ¿not even front desk only room service. Some of the staff is lazy An entire day wasted.

The food was good if on adult side.

The hotel room had a weird smell. They also charged me for a deposit but then kept saying I didn¿t

very clean and pools were beautiful and not crowded. Staff extremely friendly.

it was difficult to get into some restaurants especially with a large group (greater than 6). Could not make reservations (unless your were star class) so we sometimes waiting 2 hours to get seated.

The employees were AMAZING! They always smiled, were tentative and definitely made the trip that much better.

I wish it was closer to the hotel zone.

Access to the ocean and water park

Hotel staff didn't have a clue what was going on. They checked us into the wrong room then asked us to move the next day. We had to have our phone on us, to stay connected to wifi on property until they moved us. It ruined the entire day.

Overall the stay and the service and staff was excellent I will stay again.If you and your family need a vacation this is your best place.

When we arrived got in our room the bathroom was not clean very good seem that it was a Rush job. The night before leaving our reservation for our transportation got canceled by booking.com leaving us in bind to get transportation back to the airport that was not good booking.com side and receiving my money back I haven’t.. use booking.com to much to be done like this.

I didn’t like anything!

Adult side everything closed at 5/6pm forced to mingle with kids and my passport was stolen

The staff here are incredible, they’re very friendly and always helpful.

I think the verity of foods were very little considering there were multiple restaurants.

Beautiful ocean to swim in and great restaurants

The fire alarm in our room kept going off, the app sucks and it is difficult to make dinner reservations as a group and you are almost only offered a 9:30pm dinner as a group

The hotel was nice and clean. The staff was nice. Check in and out was quick and efficient. The views was beautiful and so was our swim out pool.

tooooo many mosquitos and bugs - pool closed too early to be an adult resort - food choices was not good - there should have been food available 24/7 - I came to Mexico and there wasn't a lot of mexican food at all!!!!!! There wasn't a lot of things to do on the resort - they didn't do a good job explaining the excursions and fun things to do.

The adult section and the house keeper Abigail was EXCELLENT and the beach being right there

The property was amazing. Very beautiful and well kept. It was a little challenging navigating the resort and finding my room.

I didn’t like the inability to get reservations for certain restaurants. Most nights I was subjected to just go to the buffet. The food was ok. House keeping was not consistent in removing towels and bedsheets. I even tip the housekeeper and she didn’t come back all day until I made a complaint.

Beach was a nice white sand beach and water was nice.

Everyting was really spread out... huge property and lots of walking to get what you wanted. Beach had no towels / services except for bars without food. Food was substandard (breakfast was ok but beyond the eggs, the quality in general was not good) and alcohol was also barely ok (lacked proper mixed cocktails and lower/mid range of brands - had to pay extra for descent brands). This All-inclusive I found inconvenient without options for food during key hours in later afternoon. Pool / Beach had no food service for regular guests. The hotel had no beach activities. My room on ground floor also had sewer gas smell in bathroom which was gross. Had to be careful not to get trapped by "concierges" upselling services.

Place was very clean. Food was delicious. Lots of activities.

The prime rib.

Pool, lazy river

Food terrible, gave us reservation at the Mexican restaurant, once dotted was told restaurant is closing at 10 so we had to order our food, drinks, and dessert all at once.St steal place didn’t order mashed potatoes but got them and rubbery Poop in beach water. Posted on social media with that. Music in adult pool terrible, and was told we couldn’t do anything about it

Some of the staff was nice. Good entertainment and options.

Cleanliness was awful. The bathroom had mold and mildew in the shower. Most of the restaurants aside from the buffet had bad food and bad service. There was floating poop in the ocean and I got a bad skin hive breakout assuming from the pool water and shower water. Shower had brown water coming out. Overall not a good experience and disappointing because it wasn’t like this 2 years ago.