Almare, a Luxury Collection Resort, Isla Mujeres Cancun, Adult All-Inclusive

Great staff, clean, and relaxed.

Due to closing soon, some amenities were either closed or closing early. Not much activity in later hours.

I felt this hotel met all our needs, and it was exactly what we were looking for. The service was great!

The food quality could be better. We did experience what felt like two-day-old bread and pastries multiple days, improperly cooked steak, etc.

It¿s quiet nature, it¿s not a large resort and being adults only made it very enjoyable.

Had a limited number of dining options and/or hours. Always 24hr room service but the ¿dining out¿ options were limited.

Everywhere we went on the property was immaculate and smelled clean. The staff was friendly and always available.

Chocolates were delicious everyday what is bad about the right!!! The staff was at our beck and call for anything. This was our 25th anniversary and we felt like we were in paradise. Loved the experience.

There was a hotel "rocking" on Friday and Saturday with thumping music, but it only lasted the week-end. We like to relax and enjoy peace and serenity.

from the time the plane landed at the airport everything from getting from the airport to the hotel was very organized and efficient. I felt very welcomed and every staff member was very helpful and courteous. Very clean, food was excellent,

Staff and service was outstanding

party/day tripper boats pulled up on docks on either side of this hotel beach blaring loud music all day. Typical of Mexico but was a bummer at 10am in morning when trying to relax on the beach.

Perfect in all aspects

Beautiful hotel and facilities. The staff were so welcoming and the food was excellent

I would say that the staff may need a bit more training and maybe add a few more people.

TL;DR: Learn from my horrible experience and don’t ever book here. Things started off promising when we booked our stay with responsive staff coordinating our transportation. Once we touched down at the airport, it was easy to find Almare staff waiting for us. When we were picked up by private car and escorted to the Renaissance hotel, we were so excited.Our wait for the boat at the Renaissance was pleasant, with delicious snacks and drinks comped. The boat ride itself was smooth and when we landed on our resort shores, we were greeted with lovely welcome drinks. We then waited at the reception. It went downhill from there.

Almare was a disappoint in so many ways. I’ve stayed at other Marriott Luxury Collection hotels (such as the Palace Hotel in San Francisco) and this one fell very short of the designation, especially when we paid €1350 per night. Everyone, you’re better off saving that and staying at a lovely boutique hotel in Isla Holbox or Playa Escondida off Oaxaca. Check-in seemed to start off well. Then it soured when we were left sitting for almost 2 hours, waiting for our room. We ended up going to the desk every 15-30 minutes to check up on the status. Rooms were stated to be ready by 3pm. We check in at 3:15pm and didn’t get in our room until 5:10pm. We immediately noticed hair and dust on the floor (see photo). This did not bode well for a start. There was no real apology either; we received excuses that it was a busy season for the new year. For comparison, our stay at the Four Seasons in Mexico City (which was significantly cheaper by nearly half), excelled in all areas of readiness despite the busy Christmas period. The food was also breathtakingly mediocre for a luxury establishment. Room service took almost an hour to receive lukewarm fries and burgers, nearly browned guacamole, and tasteless ceviche. I love food and am usually happy with room service — but what we got was something to be served at a 3-star, middle establishment. I ended up enjoying the mangoes we bought more than anything we ordered at the hotel. We only stayed two nights and I’m grateful I didn’t stay longer. The entire “resort” is tiny and the activities are quite limited. Private beach isn’t as pristine as others, with waters that are overrun with kelp. Staff were friendly, but not well trained. The single highlight was the

We just checked out of the Almare hotel after a 6 night stay.The hotel is set in a beautiful location, the staff were incredibly friendly and the rooms were great too.We felt that the food was really delicious but perhaps our only criticism was that they need to change the menu more regularly.Lastly, we just wanted to call out Alejandro at the beach bar who was absolutely incredible during our stay. He was so hard working and friendly and it was his hospitality that made our stay here so special. We will 100% return! Great hotel.

Seasalt restaurant is good, amenities are good. Staff is nice, but unprofessional.

Rooms were smelling bad, general cleanliness is not great, long waits sometimes during lunch, food was so so at the Boga place, staff is not very professional, location is not the best as in front of the beach you have a pier with busy ships coming from Cancun with loud music, so it's not really private. Coffee in the coffee shop is terrible although they have all the tools to make it great.

The room was comfortable.

The biggest problem with this hotel is the management. This results in staff with a bad attitude, disgusting food and alcoholic drinks that taste like water. On top of this, the location is not nice, with smelly seaweed on the beach and in the water.

the staff and food was great

I paid $800 per night for an ocean view room, the room was pool view with ugly view of an old building and pool. the desk staff said you can see it a bit

The staff are very nice and accommodating, trying to make our stay more pleasent. Also, they have free paddle boats you can take for free which was fun.

First, we tried to reach out to the hotel 3 weeks before our stay to change/cancel our stay as prices dropped all around the island and never got any response! We ended up coming anyway so we won't loose our money. As soon as s we arrived we found out that the location is bad due to constant touristic boats arriving to the beach next to the hotel. Those tours are noisy and dropping thousands of ppl to the next beach all day long, with loud music and captains givings stop instructions to the passengers. In addition, this might be an 'adult only' hotel but the beach next (on the second side) is a KIDS water park having loud music as well, for the most part of the day. The beach itself is not great since it's full with see weed that makes it uncomfortable to be in the water. Overall it's a nice hotel but totally waste of money as it's WAY over priced. Wouldn't recommend...

The food was exceptional!!!!

It would have been nice to have more activities to join and maybe a little livelier around pool.

Not a good place

Food was terrible, staff was unfriendly

Quiet

Choices of seafood.

Superb

Everything