Impression Isla Mujeres by Secrets - Adults Only - All Inclusive

The staff was extremely friendly and there was always someone around to assist. The views and the decor were spectacular and the food was delicious!

It was opening weekend so not everything was ready. The pools needed to be cleaned

Came here for our honeymoon and had the best time. This is a stunning hotel with an amazing view, especially for sunset. We stayed in the signature suite which had a private hot tub on the balcony. All the staff were friendly and accomodating, the facilities were top class and the experience from start to finish was luxurious. There are great restaurants- the hibachi was our favourite. The catamaran transfer is a great way to start. You’ll never want to leave!

We loved everything.

The property was spotless clean! The butlers made sure you had everything you wanted any time of the day. We loved it!!!!

The beach was small but pretty

The unparalleled beauty of the location and the service.

Restaurants were hit or miss. The price.

Nothing. This hotel is literally still on it's beginning and there are SO MANY fuckups that it's unbelievable. Service is for real the worst I've ever experienced. No matter how many fuckups were there - they didn't give ANY compensation. NOT A LUXURY HOTEL

Hotel service & Booking support for this hotel.Booking truly let me down - never book this hotel through booking. For real.----Full story:We had a truly TERRIBLE experience in the hotel. Staff is totally aware and asked me to reach out through Booking for a refund.I'll try to make it as short as I can - excuse me for the length of this message.tl;dr - hotel services and facilities were terrible, we've spent more than half of our time talking with the staff - got 0 compensation and now they have an internal investigation on how we as a customer got such an awful experience in this luxurious hotel (they took fully responsibility for everything happend) and we're looking for a full refund.We've arrived on April 28th around 7PM to the hotel. Next day on the morning we've had a really bad smell in our room - a sewage issue.Hotel asked us to wait for 30 minutes for someone to come and check. No one came. We've left the room and got back 4 hours later while having in mind that maybe someone came in the meantime and fixed that. Reality hit hard and the smell even harder. No one came. It took around 9 hours until we've moved to another room in the hotel as the problem was unfixable. Yay. Unpacking & Packing & Unpacking in 24 hours.Before moving our stuff we went to grab something to eat as this is an all-inclusive hotel. Waited for Pizza and a salad for an hour and just left the place hungry to move our stuff. Again, Yay.Moved our stuff.New room new problems. We went directly to dinner after unpacking and then for some drinks. Came back and guess what - AC doesn't work.In the morning we had a construction noises coming from within (!!) the hotel. They literally started drilling in the room above us (I can attach a record that we did).Took them 1 hour to stop that and 2.5 hours to fix the AC (1PM). Another half of a day we're staying in our room due to the hotel fuckups.

View , rooms and some restaurants.

The best part of the our stay was the customer service.

The hotel had absolutely no day activities. No entertainment. The hotel was fairly empty and the room we stayed in was very subpar. We requested ocean front and our room overlooked a dirty pit area for a view.

The property was beautiful, no doubt about it. Views were very nice and suites were clean and nice.

The staff. I feel very bad but the staff (aside from the staff from the bottom natural pool) was horrible! The butlers are useless, I could not by the life of me figure out why they were offered to guests as whatever you asked from them was imposible for them to do. They would follow you around but could not bring you a drink, towel, medicine, nothing.The food was disgusting and even after I told the waiters and chefs about my food allergies, they suggested a plate that gave me a strong allergic reaction. I almost had to be sent to the hospital but the doctor came up to my room and gave me a shot of medicine! I was not offered an apology from the hotel let alone a free chocolate, nothing. These people are sketchy. There was one guy Carlos who called us every morning at 8am trying to sell a membership and give us some “coupons”. The whole membership thing was so creepy! The staff would almost force some guests to have a 90 minute lunch with them so they could talk about the membership. This hotel felt like a White lotus situation and it was just an awful experience. Many other luxury hotels out there, do not go for the views.

It is a beautiful brand new resort and the butler service is amazing. The restaurant/bar staff are all so kind and helpful.

There are staff around the resort/in the restaurants with other business owners (wedding planners etc) and in the restaurants these staff/people were getting faster service than paying guests. The sales man who took over half an hour of our day trying to sell us a Hyatt hotels unlimited membership. Our room wasn’t made up one day at 4.30pm. Received no apology or anything. We were there celebrating our honeymoon and expected a bit more for the price.

The property is gorgeous! Awesome view from the rooftop pool.

The food is bland, the glass water bottles are reused and returned to your room with the seal broken. Everything closes at 10 PM. Room service food quality is lack luster.

The Impression all-inclusive luxury resort inaugurated in Isla Mujeres in May 2023 and we stayed in 5 nights mid-August. This is our un-biased (not sponsored) review:Arriving by catamaran from the port of Cancun - Marina Hacienda del Mar - you are greeted by your personal butler - in our case Alexis, whose hospitality exceeded our expectations - who will show you around the hotel and its facilities:A rooftop terrace with infinity pool, 3 pools overlooking the bay, and a magnificent pontoon offering a wave-free beach with turquoise water (and a slide to jump into!). The views are breathtaking you can’t get enough of it (see pictures).Restaurants:SAKE - Japanese fusion where every dish is good (we tried it all). The teppanyaki experience is also a must.WILDFIRE - steakhouse with a wide choice of meats and side dishes. Lobster mac and cheese and entraña highly recommended.SPEZIA - Italian style that has nothing to envy of the restaurants on the Italian coast (where I live). Focaccia, burrata, fritto misto and lobster tagliatelle are a must.LA VISTA and MERCATO offer Mexican and international cuisine, as well as an à la carte breakfast.CACAO - coffee shop with delicious pastries, open 24/24.Bars:UNIK - rooftop cocktail and party bar with DJISOLA - lobby bar with a wide selection of cocktailsSHARK - friendly pool barTEMPLE - pre/after dinner terrace with themed nightsBEACH - actually a hidden bar with an excellent daily sunbeds service, thanks to the hospitality and proactivity of Elio and José.The ROOMS are spacious, the equipment modern and the materials splendid. Our air-conditioning was faulty, which led to an immediate upgrade, thanks to the responsiveness of Alexis and Muriel at the front desk.ACTIVITIES are listed daily and sent to you via message by your butler. They include:Meditation and yoga, arts and crafts, mixology, sunset watching on a catamaran, live music and romantic dinners.

What isn’t there to like? This hotel by far was the best I’ve seen and I’ve travelled around the world a fair bit. Everywhere you looked it was perfect, you felt the luxury feeling as soon as the boat picks you up. The butler service Omar was fantastic and all staff in the whole resort were exceptional.

Loved everything!

Get air or fans for the elevator other than that everything was great.

No air in the elevator, climbing 81 stairs every time we went to the beach, please get an elevator

We felt amazing in this place, great location, great food and the staff was

We dislike they

The location is literally the best ever And butler frank was amazing

The sales pitch for the unlimited vacations

breathtaking location, amazing amenities, staff and all people onsite were welcoming and made you feel right at home. Overall 10/10

NA

Exceptional

Everything because is excellent in all

Beautiful

Excellent

Nothing! All was perfect.