4.5 Star Hotel
Hard Rock Hotel Riviera Maya - Hacienda All Inclusive
About
Located in Puerto Aventuras, 13 miles from ADO International Bus Station, Hard Rock Hotel Riviera Maya - All Inclusive provides accommodations with free bikes, free private parking, an outdoor swimming pool and a fitness center. Among the various facilities are a garden, a private beach area, as well as a shared lounge. The property has a 24-hour front desk, airport transportation, a kids' club and free WiFi. A buffet, continental or American breakfast is served at the property. At the resort you'll find a restaurant serving American, Brazilian and Japanese cuisine. Vegetarian, vegan and gluten-free options can also be requested. Hard Rock Hotel Riviera Maya - All Inclusive has a terrace. Playa del Carmen Maritime Terminal is 14 miles from the accommodation, while Tulum Archeological Site is 28 miles away. Cozumel International Airport is 22 miles from the property.
Room Options
Rock Royalty Partial Ocean View King
sqft • 1 King
Room Details and Photos
Rock Royalty Partial Ocean View Double
485 sqft • 2 Double
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Heaven Rock Suite Ocean Front (Two Bedroom)with Personal Assistant - Adults Only
2584 sqft • 2 King
Room Details and Photos
sqft
Room Details and Photos
Deluxe Family
sqft • 3 Double
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Deluxe Grand Sky Terrace Two Bedroom
sqft • 3 Single
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Heaven - Deluxe Gold Double Beds
485 sqft • 1 Double
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Rock Suite Ocean Front Rooftop Lounge (Two Bedroom) with personal Assistant
5167 sqft • 1 King • 2 Double
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Rock Suite Ocean Front (Two Bedroom) with Personal Assistant
1927 sqft • 2 King • 2 Double
Room Details and Photos
Guest Rating
Good
Pros +
- Excursions you could book straight from the hotel were awesome.
- L odeur de la chambre,ammoniac,nous sommes malades apr�s une nuit.La salet�s et l �tat de d�labrement de la chambre nous a surpris! Les services payants,vraiment pay�s $---. Pour une nuit,les bars qui ferm � 1 ham et le p?tit cochon ferm� lors de notre
- good food, booze, layout
Cons -
- Did not get offered any deals to come back. Some of our fellow families we traveled with got offered the deal and we did not.
- Voir si haut
- Reservations for dinner. 18+ only for some restaurants that were empty. finding chairs - limited. Game to get chair spots.
Top Quotes:
"Relaxing stay."
Andrew
•Posted on: 3-24-2025
Excursions you could book straight from the hotel were awesome.
Did not get offered any deals to come back. Some of our fellow families we traveled with got offered the deal and we did not.
Nathalie
•Posted on: 11-22-2024
L odeur de la chambre,ammoniac,nous sommes malades apr�s une nuit.La salet�s et l �tat de d�labrement de la chambre nous a surpris! Les services payants,vraiment pay�s $---. Pour une nuit,les bars qui ferm � 1 ham et le p?tit cochon ferm� lors de notre
Voir si haut
Daniel
•Posted on: 4-8-2024
good food, booze, layout
Reservations for dinner. 18+ only for some restaurants that were empty. finding chairs - limited. Game to get chair spots.
Jennifer
•Posted on: 4-4-2024
Pool amenities were great if you could get there before 7 a.m. to get a spot, there was something for everyone to do, overall facilities were clean. Concierge checked in frequently, but did little to solve the problems efficiently.
Room had several defects, broken door, broken air conditioner, mold, unclean tub, and a large rusty construction nail on the bathroom floor. I was subject to bait & switch for an excursion, could not get food reservations. The food available was horrible.
Top Amenities:
Guest Policies
Check-in:
After 03:00 PM
Check-out:
Before 12:00 PM
Pets:
Pets are allowed upon request. Charges may apply.
Important Info:
When traveling with pets, please note that the property proposes an optional program at an extra charge of USD 150 per pet, per stay. It includes a pet memory foam bed and access to pet friendly areas where the leash is not required. Only pets of less than 18 kg are permitted, and 2 pets maximum per room. Reservations made through April 28, 2025, for travel until January 7th, 2026, are eligible to receive a $200 USD resort credit per night, per room. Use it on select spa, golf, and luxury services. Terms: A 35% fee applies. The credit is nonrefundable, nontransferable, and cannot be redeemed for cash. Not combinable with other discounts or credits.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. Guests under the age of 18 can only check in with a parent or official guardian. In the event of an early departure, the property will charge you the full amount for your stay.
Features & Amenities
Highlighted Amenities:
Amenities & Services
location
Hard Rock Hotel Riviera Maya - Hacienda All Inclusive
Carretera Cancun-Chetumal Km 72, Solidaridad,
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