Caribbean Paradise Hotel & Spa - 5th Avenue

It was very central on Quinta Ave! Perfect If you’re looking for a in between spot to go down either side of the Ave. staff was incredibly friendly, helpful and flexible. Cleaning staff is patient and really does a great job. The little things. Like making the bed decorative or making small roses out of the TP is just a step beyond! Loved it!

The only thing I didn’t like which was a minor thing, was the sinks were a bit leaky. Other than that. Amazing experience.

The location was ideal, it was at the north end of the walk. Just outside the hotel there was plenty of places to shop and eat. It was busy without feeling overwhelmingly. Overall, this hotel is worth the stay. I would stay here again.

Our first room assignment looked like it was broken into, we straight away showed the clerk and they changed our room. However, the room was not repaired all the time we were there. The room was ideal, it served the purpose. The only thing was the layout, upon opening the room door you can see the toilet and shower area, and since the wall and bathroom door were glass, opening the front door gave a straight shot view of someone showering or using the toilet. The swimming pool was great, the only thing is that it needs to be sealed properly, the pool wall showed signs of deterioration and the water needed to be filtered. The pool definitely needs to be resealed. The shower wasn't the best, but it did heat up so there's that. The provided shampoo, conditioner and body wash was generic. Smelled like wine.

The biggest advantage of this Hotel is its location, it's just in the tourist center, 5th ave. You can enjoy all attractions (bars, beaches, shops, clubs, whatever you want), but it is causing the biggest issue at the same time. Also, I liked the design; it was nice, but quite worn out. The staff was nice and welcoming.The pool zone is just ok, nothing special.

The main disadvantage is the absence of soundproofing. There are a couple of nightclubs around, and it will be hard to slip until 1 am. But it was mentioned in the description and other feedbacks to this property. So, I was aware. Another moment, I met only one person at the reception who spoke English; others tried to help me via a translator app, which is nice and totally ok. But I guess it quite limits the value of assistance.Parking is available for addtional 250 pesos/night, but you can park on the street and must pay 10 pesos/hour from 10 am till 10 pm except on state holidays. Basically, you can pay with COINS ONLY (at any parking machine). But what I have discovered is that you can use the official Mueve Ciudad application to park only or by pre-paid parking cards in Plaza Pelicanos (at 10th ave) if you don't have enough coins. I would be happy to receive this info at the reception desk when I ask about car parking.

Beautiful hotel, very clean and nice pool. super friendly staff

Location and price

Everything was great, if you are the kind of person that you cant sleep because the noise, this wont be the perfect stay for you. Hotel its located right ln 5th ave on top of one superbusy bar and across the street from another. Excellent location,price, friendly staff. I dont have any issues with the noise, make the hotel perfect for me.

NOTHING!!!

Shame on Booking for putting this hotel as first suggested options in their website. The place it’s old, doesn’t have an elevator (you’re dragging your suitcases through four stories of stairs if you’re all the way to the top at 35 C degrees). The most expensive room oversees the Quinta Avenida which is the party and focus of life of Playa del Carmen. But they don’t have proper sound isolation. Even with the windows close you cannot sleep, let me repeat, you literally CANT SLEEP because of the noise outside until 4 AM and that’s on a Monday night!!!! The staff is either uninterested or plain rude. The room is bait and switch massively. The pictures doesn’t correspond to reality. Their pool is mediocre at best and their pictures make it look like paradise. The place is dirty and the room didn’t even had a blanket. You need AC to survive and yet they don’t provide with a cover for the cold to be able to sleep unless you ask for it. I had to ask for toilet paper because they just left half a roll left. You have your own hot tub which fills itself misteriously in the middle of the night without turning on and the jets are rusty and the jacuzzi is peeling and broken. There a hammock in middle of the room you can’t unattach a makes it annoying to move around. The security safety of the most expensive room is broke. So you can’t lock yourself from the inside which makes is sketchy. Even more so after reading the reviews on other places (because here in booking there’s none of them) where several people complain exactly in the most expensive room with the tub and the corner view that the staff stole from inside their security safe in the room. Everyone can enter the hotel since there’s no doors to prevent strangers to wonder around the property and anyone drunk idiot can come into your place of rest. Their plugs for charging besides the bed didn’t work properly (have evidence in video and pic of all of this).

Great location to explore Playa del Carmen as well as environs. Transportation is easily accessible and tour companies are close by. The area is very safe and vibrant also. This is a great value for money accommodation.

The staff was very nice.. good people working there

the hotel has no elevator!! And it’s located in the middle of the main bars and noises.. they start the music in 10am until after midnight 2-3 am!!!

Room aesthetic was very beautiful! Patio was nice to have but it did just overlook the back road.

Very loud. We knew from the other reviews that it would be loud but we were not expecting the cafe on the first level to be remodeling and having workers CUT TILE until literally midnight...

The hotel is in a great location. Everything is within walking distance, which makes this perfect if you want to explore. The room looks like the pictures, just smaller.

The elevator was broken and carrying heavy luggage up two floors was far from ideal. The room smelled musty. I kept spraying Lysol to get rid of the odor. The staff seemed cold, not very helpful!

They were nice and affordable and I like they hammock in the balcony

They barely spoke english, there is no access to an elwvator so we had to lug bags up 3 flights of stairs. And they charged me for a stay they didn’t have. I only started one day I was charged for 3 but they couldn’t accommodate two beds like I needed.

I also left some personal belongings in the room, and they were stolen. I reported it immediately, and they said they w

The bathroom was very dirty, and the shower sprayed water everywhere because it was broken. The customer service was terrible — the staff were unhelpful and didn’t seem to care.

Lack of sleep

The room was facing the main street and was extremely noisy

Location

My room had exposed pipes running through the ceiling and every time someone used the toilet or take a shower we heard it.

Location was the best thing overall

False advertisement We booked certain rooms and never got what we paid for

It is bar night club you can't sleep noise terible very terible

The main advantage of this place is that it is cheap and located on 5th avenue. The staff were very helpful and friendly. One of us tried their massages and she really enjoyed it.

Our room and the pool were rather run down. It was extremely noisy at night as there is a restaurant nearby with live rock music every night. There is also a barbecue restaurant just below the hotel, so everything smells of smoke. Our bathroom also had a special smell, probably from the pipes. Our blankets and towels had red (tomato sauce like) stains on them. As mentioned before, the pool is not in the best condition and was quite dirty (plastic in the water) when we were there.

The location is great but (!) take in attention that the clubs open and there is very loud music till 2-3 in the morning.

The service is bad.Jessica from the reception was very unpleased terrible attitude very sour face.The parking cost money.No room service to help with suitcases and there is NO elevator.

Right next to the 5th Avenida

Loud plumbing (can hear neighbors above), not enough noise insulation, parking was cramped, elevator was out of service.

The elevator appears to be permanently out of service so you will have to carry your bags upstairs. The room was spacious. Everything is very typically Mexican. The property is adjacent to several nightclubs where very loud live music played until 2:30 a.m. Staff were helpful on checking in and out. The beach is two blocks away, and the walking street (“5th Avenue”) is right out the door. Easy access to everything Playa has to offer.