3.5-Star Hotel

Hotel Cielo

Calle 4 Entre La 5ª Y 10ª Avenida, Playa Del Carmen, - Mexico
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Hotel Cielo
1/100
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  • Policies
  • Amenities
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$52
per night

3.5-Star Hotel

Hotel Cielo

Calle 4 Entre La 5ª Y 10ª Avenida, Playa Del Carmen, - Mexico
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Top Amenities:

Free Internet AccessAirport ShuttleRestaurantNo Smoking Rooms/Facilities
Show All Amenities

Guest Rating

8

Very Good

Based on 44 reviews

Location Of Hotel

8.7

Hotel Cleanliness

8.1

Hotel Staff

9.1

Overall Quality

8

Show 2 Verified Reviews

About

Well located in the Centro district of Playa del Carmen, Hotel Cielo is located a 5-minute walk from Playacar Beach, 300 yards from ADO International Bus Station and a 5-minute walk from Playa del Carmen Maritime Terminal. With a terrace, the 3-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The property is a 1-minute walk from Playa del Carmen Beach, and within half a mile of the city center. Each room has a flat-screen TV, and certain rooms at the hotel have a city view. Speaking English and Spanish at the 24-hour front desk, staff are willing to help at any time of the day. Church of Guadalupe is 2.1 miles from Hotel Cielo, while Xel Ha is 29 miles from the property. Cozumel International Airport is 21 miles away, and the property offers a paid airport shuttle service.

Guest Policies

Check-in:

After 15:00

Check-out:

Before 12:00

Pets:

Pets are not allowed.

Important Info:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Please inform Hotel Cielo of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. A damage deposit of USD 25 is required on arrival. This will be collected by credit card. You should be reimbursed on check-out. Your deposit will be refunded in full via credit card, subject to an inspection of the property. Please note that a small refundable deposit is payable for beach towels.

Features & Amenities

Highlighted Amenities:

Free Internet Access
Airport Shuttle
Restaurant
No Smoking Rooms/Facilities

Amenities & Services:

Airport shuttle (charges may apply)
Free Wi-Fi
Non-smoking property
Restaurant(s)

Guest Rating

8

Very Good

Based on 44 reviews

Location Of Hotel

8.7

Hotel Cleanliness

8.1

Hotel Staff

9.1

Overall Quality

8

Pros +

  • The staff & location can't be beat. The owners are great & also a constant presence, which always elevates the level of everything.
  • Friendly staff, great location.

Cons -

  • Not a negative, but the only welcome addition would be a common morning coffee bar & microwave.
  • No.

Business Traveler (1)

Solo Traveler (14)

Traveling as Couple (12)

Family with Young Children (18)

Senior Traveler (1)

Group Traveler (5)

10
11/22/2024
The staff & location can't be beat. The owners are great & also a constant presence, which always elevates the level of everything.
Not a negative, but the only welcome addition would be a common morning coffee bar & microwave.
10
11/30/2018
Friendly staff, great location.
No.

Room Options

1/4

Quadruple Room

251 sqft • 2 Double

Air conditioningConcierge servicesConditionerFan

Room Details and Photos

1/4

Basic Triple Room

251 sqft • 1 Double and 1 Single

Air conditioningConcierge servicesConditionerFan

Room Details and Photos

1/4

King Room

225 sqft • 1 Queen

Air conditioningCity viewConcierge servicesConditioner

Room Details and Photos

1/5

Double Room

225 sqft • 1 Double

Air conditioningConcierge servicesConditionerFan

Room Details and Photos

1/6

Superior Queen

259 sqft • 2 Queen

Air conditioningClosetFanFree Wifi

Room Details and Photos

1/8

Family Room with Balcony

396 sqft • 2 Single and 1 Queen

Air conditioningBalconyCity viewConcierge services

Room Details and Photos

1/5

Triple Superior

259 sqft • 1 Double or 1 Single

Air conditioningClosetFanFree Wifi

Room Details and Photos

1/7

Family Room with Balcony

396 sqft • 1 Queen and 1 Double and 1 Single

Air conditioningBalconyCity viewConcierge services

Room Details and Photos

Location

Hotel Cielo

Calle 4 Entre La 5ª Y 10ª Avenida, Playa Del Carmen,