Hotel Sofia

Location very close to downtown

Bad terrible! The room has no windows.Air conditioning very noisy.It was a terrible night, I do not recommend.

Room was nice

Hot water takes a few minutes to heat. Breakfast is okay but it's not a meal , it's like a snack

I was in room 208 and I could see down into the courtyard. that was very nice I could see everything that was going on down there.

I have a few minor complaints first there wasn't a chair in the room so it really wasn't very comfortable. the first day that I arrived the receptionist didn't want to give me a chair and then finally the second day she did give me a chair and that made a big difference and then the bed had an oil cloth under the sheet which is fine for keeping the mattress clean but it really wasn't very comfortable. And the free breakfast was a roll, a cup of coffee and a little bit of fruit and it was just a way to get you to buy more food and they wanted a tip for bringing the food and it was annoying so I did that the first day and then I didn't bother with it the rest of the days. Overall it was not a very warm experience. The men at the front desk were really a lot nicer than the women. But other than that it was fine I was more or less comfortable there especially after I got my little chair in the room.

Found a few bed bugs which bit my mother in law and she couldn't sleep most of the night

The staff went above and beyond to help me. I was in a time crunch to catch my bus returning from Cholula so I took the taxi directly to the bus station and reserved a uber to pick up my luggage stored at the hotel. I think the frontdesk staff Angel and his colleague were the ones who helped me and transfered my luggage (and my takeaway lunch stored in the fridge on the 4th floor lol) to the uber driver . When I checked in it was also Angel who helped me carry my luggage, but at that time I had no change so I said sorry can't tip you today?the next day I was in a rush so even though I had the 15 pesos in my pocket I didn't have a chance to give it away. Whoever from the management team is reading this comment please give kudos to Angel and his colleague! Indeed an angel!

There was no water jug in the hotel. When I woke up early in the morning (the one complementary bottle of water was finished the previous midnight) looking for water the staff could only directed me to OXXO to get bottled water and I was too lazy to go. When the kitchen is open theorectically one can ask for portable water, but that is a little inconvenient.

The staff was super helpful and kind The hotel is not luxurious but is comfortable The paid breakfast was good and very tasty

The room was a bit too hot but aside from that I can’t think of anything They should clarify breakfast is a coffee and one piece of bread

The staff is amazing! Everyone is very welcoming, friendly and helpful. I couldn't have asked for better service. The room was also very clean and a good size.

The bed was a little hard for my liking but, otherwise everything was excellent!!

The place was very clean, very good location and very friendly staff.

Location and garage

Needed to leave ID if control for AC was needed

The location was fantastic.The hotel is also charming. It has a roof-top terrace where until 11PM they serve drinks and in the mornings, serve breakfast.Adjacent to the lobby, there is a coffee shop.Someone at the lobby spoke English.

The bathroom needs a bit of TLC... the shower head came off when I upped the water pressure. The shower cubicle's door doesn't completely close. The fan makes a very loud noise.The towels are clean but just a bit old.

The hotel is in a very good location (5min away from main plaza) clean and the staff was very friendly and helpful

There is no A/C and the bed was old and you can feel the springs pocking your back.

The hotel was nice with coffee, fruit and pastry included. It was very central. The staff was wonderful.

We had a bottom floor room, and it was very dark. Also, the bed was not that comfortable, but for the price I really don’t want to complain.

Breakfast was good, the location is excellent, the facilities are great with a very nice style

The noise isolation is none, and the beds and pillows are quite uncomfortable

The location is excellent, as it is close to all the historical sites and within walking distance of shops and restaurants. The breakfast offered a basic coffee and a slice of bread, which is suitable for starting your day in a nice terraza.

I would prefer to focus on the positive aspects, as Puebla is a beautiful city with many accommodation options. However, my experience at the hotel was not great from the start. The receptionist was rude and did not make us feel welcome. She assigned us a room with poor ventilation and a window that connected to a patio, which trapped heat. The room had a small fan, but the first night was unbearable. When I requested a different room, they seemed upset.After I emailed Booking.com, the hotel staff responded differently and moved us to a room with air conditioning. It's a shame because the hotel is clean and has a nice, recently updated structure, but it suffers from ventilation issues and lacks proper windows.The receptionists definitely need to enhance their customer service skills.

A very clean and well located hotel

The staff weren't particularly friendly and the experience was very impersonal.

The room had a very large bed which was great but it left no room on the floor for your suitcases. There were no drinking glasses in the room and when we asked they gave us paper cups. We had to give my husbands driving license as security to obtain the control for the air conditioning. Some of the staff were lovely and cooperative and others performed their duties with poker faces. There was also an atrium outside one of our bedroom windows which had floodlights. There was nothing down there but every night we had to ask for them to turn it off so we cd sleep, the first night they turned it off when asked, the second they said they cdnt do it til 11pm, but then they turned it off at 9.50pm and the third night they turned it off when asked. Completely bazaar … no policy, rhyme or reason. Also the shower head was appalling, squirting a fine spray over a huge area or beating the shit out of you if you stood directly under it. Not good at all!

The staff mostly. The shower. Needed glasses to drink from in the bedroom. Didn’t enjoy the Three cakes for breakfast. There was also a bit of fruit which was great

Good location with lift & aircon.

I visited the hotel 2 weeks ago and liked the location and the lift access therefore i booked to stay here again. However they overcharged me for my booking and gave me one of their worst rooms very small without A/C. Not what i expected as a returning customer. I am now having to put a complaint in with booking.com to get a refund. I visit Puebla regularly and planned to use this hotel in future but after how i have been treated i will be using another hotel instead.

We loved our room at Hotel Sofia. It was good sized, had a table and chair, somewhere to place luggage and a hutch with a place to hang your clothes along with several drawers. There was a nice flat screen TV and the bed was very comfortable. The bathroom was also very large. The lady who cleaned our room was delightful and did an excellent job.The upstairs terrace was a really great space to sit and relax.

I had two issues. The first was that I had to leave my ID at the front desk in order to be given the air conditioner remote. They will give you the two remotes for the TV, but not the air conditioner.The second issue was that two of the three ladies working upstairs on the roof terrace would bring us the menu and from that point on I had get up and go to the bar to order food, drinks, etc. and then go back for anything else we wanted. They never came to ask if we needed anything else. The one was busy on her phone the whole time, and the other had earphones on and was listening to her music the whole time. This was mainly at night. The third lady that worked the morning shift did a nice job.

Pleasant

No kettle in room (I don't think this is routine in Mexican hotels). No hot water for coffee unless the restaurant is open (8-10). The room had no windows and was very hot and stuffy. I had the fan on all night.

The location was the best. Really close to Puebla's Zócalo and beautiful buildings

Not sure if it was related to our room location only or if this is for all rooms, but it was too loud.Given that the entrance and the lobby are in an open space and the rooms are really close to them you can hear EVERYTHING and this happens until really late at night. It's not the staff's fault, but the infrastructure itself. You could hear conversations, things bring moved from one place to the other and anything that happens, which makes it hard to rest.Although the hotel gives coffee, a fruit and a piece of bread per person, I don't think this should be considered as a "breakfast included" place. I think this should be another category such as coffee and fruit on the house but the fact of indicating that the breakfast is included is misleading because probably, at the end, you will end up buying breakfast from their restaurant, which is okay if it's clearly stated