La Purificadora, Puebla, a Member of Design Hotels

Me encanto, s¿per c¿ntrico, bonito, a pesar de que esta cerca de bares, no se escucha el ruido, vale mucho la pena

Quitaron las amen¿dades de la habitaci¿n, nos la mostraron con amenidades y cuando hicimos el checkin ya no hab¿a nada 😂

Good location, unique room, front desk was friendly and allowed us to check in very early, also felt safe returning at 3am, queer-friendly (no one questioned us sharing a 1-bed room)

Some stains on the pillowcases, hotel staff member approached us at breakfast (which was included in our stay) and told us we had to pay extra to eat, it was awkward to have to explain we had already paid, and she did not approach anyone else…

Great staff. Great design.

Jacuzzi needs to be relined.

Great location, excellent food

The dining room was very cold as it is not enclosed. The room looked stylish but a bit impractable. The roof terrace with pool was not well kept unfortunately.

Spectacular courtyard and beautiful design details by famed Mexican architect Legoretta (didn’t realise till we were there!)Quiet location, lovely garden green views from our room.

Tired and tattered furnishings. The rooftop pool area, a selling point for us, feels very lonely. No towels to be found. No staff. Dusty furnishings. A bar that appeared closed, no music and no people. The place is beautifully designed but apparently was the place to go before Covid and now seems a little forgotten. It needs a refresh of some light fittings, furnishings and towels especially which were all frayed. One morning the buffet breakfast was only a La carte but that could have been because the hotel wasn’t busy and that saves wastage, which is a good idea. But having breakfast in a cavernous dining room alone with no music is a lonely experience.

Wonderful attentive staff. Beautiful clean hotel.

The air conditioner is too loud. Not too quiet at night

Ambient room

Wooden floor makes noise. No provision for coffee machine.

Great restaurant.

Elevator did not work. Wifi did not work. Wood floors in the room were creaky. No curtains on the windows.

Shower gel was great!

the place is huge and cold. it was raining and so going down for a meal we were cold in the vast space. The Noise from the club across the way from the hotel kept us awake until the early hours. So not a rest

Given there were no people at the hotel---very depressing---at least the young lady who tended the bar was charming and efficient.

The staff was unwelcoming, unprofessional, and seemed they were there temporarily. Are you selling the property?BTW, the floor in the entrance was a law suit waiting to happen.

I love this hotel. It is beautiful and it's staff was very friendly and helpful

The rooms need some mantainance. The first room the AC didn't work so they changed us to another room but that room's WC didn't work very well.

the overall design and the rooms ar very spacious and the beds are supper comfortable and the fire features in the lounge area are very nice. and love the glass staircases and walk ways

that some small details, the Jacuzzi did not work, not a good introduction of the hotel and rate when we arrived, and some small details where missing. also the service is not very consistent in the restaurants and bars

the concept and decor - its a modern boutique hotel built within an old water purification factory. also the staff was super friendly and provided great service.

if anything the surrounding streets were a bit dark at night. it made me feel a little insecure. but nothing happened

the design is great. but everything else is not aligned with price

it’s noisy. the employees act like underpaid staff and don’t really treat the guests logically. even if they are well trained - like robots

Design and location

sometimes a bit windy when having breakfast.shower water went over to the toilet next door.better to place a piece of glass between both rooms.

very nice rooms with very unique setup for the bar and restaurant. excellent staff

the bathroom area in the room had a very bad smell of foul water.

Without a doubt, if I return to Puebla, I will stay at this place again. Simply, it is an experience that I found quite attractive and memorable. Many other people commented on architecture and views so I do not need to repeat this. The rooms are big and clean. The bed is super comfortable with an amazing view from the bed through balcony doors - right from your bed. Staff is professional, super polite and helpful and the place is spotless. While rooms show their age, I also think that it ads charm to the whole place. It takes about 10 to 15 minutes walk to the center, but you go through a nice part of the town so unless you have mobility problems, this is actually a bonus.

I think that hotel kitchen still did not fully reactivate - went there for two nice and choices were very limited. The food served was very good, but in one case it was the 3rd try to get items on the menu that were available. Also, it is true that across the park there is a loud place, but it shits down at midnight or 1 a.m. and after that is just a Paradise.

I liked the fact that it was very comfortable and quiet. Also the food was great, really delicious. Plus, the staff was very kind and helpful.

I think I'm starting to getting tired of hotels that call it selves: "Pet friendly" but in reality, they just let your pet stay in there. If they were indeed "friendly", dogs will be allowed to sleep in beds or they'll have spaces for them to run. But in the minute you read the rules for these "pet friendly hotels", you find almost everything is a "NO or DON'T". Not to mention they charge 35 USD per dog per night! for that amount, my dog should be able to use the toilet haha, or at least sleep wherever he wants!

great room, bed and bathroom.

slightly out of town.

The staff was fantastic, very kind and thoughtful in every interaction! the building itself is beautiful and the adjacent park made for a lovely setting.

if you’re afraid of heights, ask if you can stay on the second floor, the glass floors at the higher levels aren’t my cup of tea but my partner loved them :)