HOTEL CASA MONARCA

It was clean and the location is good no to far from the center of Puebla.

Rooms are comfortable and hotel is well located.

Parking is complicated, one night we had to wait 20 minutes outside after 11pm.

Great location in the historical center of Puebla. The hotel has a nice open courtyard, and the rooms are quite charming. The water pressure of the shower was great.

Very poor standards of cleanliness and hygiene.When we arrived we were given quite a beautiful and spacious room on the ground floor, which we were excited about. But when we entered, we were hit with an overwhelming smell ofmold due to the humidity. There were tendrils sprouting from the walls (spores? Salts? Hard to tell). There was dark mold growing in all corners of the bathroom.The ozone dehumidifier they provided was not only incredibly loud but turned itself off every 30 seconds, which was nowhere near long enough to even make a dent on the level of humidity.When we asked for a new room, they were quickly able to accommodate us with a new one. It still slightly smelled of mold, but not as bad as the original room.The real surprise came when it was time to sleep. The covers had clearly not been replaced since the last occupant. There were hairs all over the bedsheets. The linen was either stained, had holes in them, and even more hair could be found in all sorts of places.When we requested a new set, once again they were accommodating. However, the set was missing the top linen, there were too many pillowcases, and guess what? More stains, more holes, more hair. Even the duvet and pillows were stained in all sorts of brown, yellow or grey tones.We were only staying for a night, so at that point we gave up, since it was getting late, and slept anyway.If we were booked for additional nights, we would not have hesitated to cancel our booking and find somewhere else to stay.Overall a very disappointing experience, which is a pity considering that the location is fantastic, the staff is very friendly and the hotel building and rooms are quite charming.Too bad none of this makes up for the inadequate standards of hygiene and cleanliness and high price for what we got.Unless they completely improve their room turning process, and get some new clean linens, I’d recommend to avoid at all costs. No chance the current rating is accurate.

The property was an old colonial type Casona, close to the Zocalo and restaurants.

The property and furniture is a bit dated and had an unpleasant smell at times due to the humidity of the old walls and sewer pipes. Although it doesn’t have an on site restaurant, there is a cafe next door that offers meal options, unfortunately it opens at 8:00am. Also, it would be ideal to have ice machine or provide guests with ice some how.

Rooms are comfortable and hotel is well located.

Parking is complicated, one night we had to wait 20 minutes outside after 11pm.

Staff were good apart from the male reception person who did not seem interested.

The male reception person who was more interested in his phone than customer service.Our allotted room had a strong odor and mould on the furniture.We were moved to another ground floor smaller room. Neither room had a window to provide fresh air.Disappointing.

The staff is very kind and helpful - checking in and recommending sites.

It is a beautiful place, small but very clean. It is also in a good location.

Nothing!

Great location and great staff. Excellent breakfast.

The hotel is well located to visit Puebla and its surroundings. The room was very spacious, clean and also well-equipped with a mini-fridge, steamer, etc.What we didn't like that much, was that the room was quite humid and there was no option to let fresh air in. The terrace mentioned was tiny and also closed off on all sides, so we didn't really use it.The staff was friendly, but not interacting much.

Good service

Bathroom smelt horrible and the bed was like a rock

The staff were very welcoming and helpful. They offered good advice for a day trip to Cholula and how to get a bus back to CDMX airport. The staff greeted us on each entry and even brought hot tea to our room several times. The inner enclosed courtyard is a relaxing space. The hotel is centrally located and within walking distance to many sites and shops. We would definitely return to this hotel.

Excellent location, less than a 10-min walk to the Zocalo, and many shops and restaurants within walking distance. The hotel's restaurant has a wonderful menu at a great price point. Rooms were very clean, bed was comfortable, and hotel staff were very kind. Would def stay here again!

Good value, large room, modern style. Little cafe downstairs is convenient.

Street noise in the AM might bother some people.

The man who assisted us with our luggage and the car was amazing. He was very friendly and very knowledgeable about the area. Gave us a lot of great recommendations

Friendly staff, clean and good value for money.

Attached cafe could have opened earlier.

Great location, lovely clean rooms and lobby. Great cozy coffee shop.

Parking far away but valet parking is available.

Location is good. The staffs are nice and polite.

On the morning when I woke up there were 10 to 20 bugs on my bed. How????

This boutique hotel was charming ? we enjoyed the design and services plus the restaurant attached was just lovely. Location was fabulous!

We had to leave

New hotel, spacious room, mini fridge in the room, cozy and flowered balcony. Close to the downtown. We were deeply impressed by concierge service. Very good neighboring restaurant with delicious breakfasts.

A bit noisy street traffic on weekday mornings