L Hotel Perla Boutique

Great location. Staff were pleasant. Place was clean and modern

The tablet that controls everything in the room is too much. It’s not convenient

Modern and great location. Very helpful staff

Room is not noise proof. There were people in street yelling and screaming in the middle of night.

Beautiful hotel with large rooms, large rooftop terrace and pool, and the staff were kind and answered questions and requests immediately. The technology in the room all worked well and was very fun, and everything was very clean. We enjoyed our stay a lot.

Don't use their puebla airport driver recommendation. We provided our flight info the day before, but after we landed no driver was waiting at the airport. We had to message on whatsapp and ask where he was, and after the hotel called him overall we waited over an hour at the airport late at night.

Location

The incompetent staff- the room had hi tech gizmos like the toilet and remote controlled lights, tv, etc all very nice but it totally lacked the basics like coffee and water everyday for the $160/day price that would be considered basic even in Paris, NYC - but in Puebla???? Breakfast was in a local basic cafe across the street at our invonvenience + we were asked if our room should be serviced everyday - at that price i should think so. The manager Vanessa was AWOL and did not make any effort to remedy our concerns. We were threatened by Ariel and locked in until we paid for the coffee pods and water bottles - really?? ABSOLUTELY UNACCEPTABLE CUSTOMER SERVICE!!!! DO NOT STAY AT THIS PLACE THERE ARE MANY OTHER CHOICES - unfortunately, we had prepaid and could not make a change. None of the staff could communicate in English which at a supposed highly priced hotel is also surprising. BEWARE AND CHOOSE WISELY!!!

Spacious and technologically advanced room. Great roof top with pool and view

The lobby is a bit underwhelming

Good option on a more luxurious level in Puebla. We liked the pool, cocktails at the bar, and the staff was attentive.

Great location, close to everything in historic Puebla.

Street/bar noise can be a bit much at times. Bring earplugs if a holiday is going on.

Modern amenities inside an old, historic building. The room I stayed in has a freestanding soaking tub and multiple windows + balconies overlooking the streets which I enjoyed. Central location, close to everything.

Beautiful hotel with large rooms, large rooftop terrace and pool, and the staff were kind and answered questions and requests immediately. The technology in the room all worked well and was very fun, and everything was very clean. We enjoyed our stay a lot.

Don't use their puebla airport driver recommendation. We provided our flight info the day before, but after we landed no driver was waiting at the airport. We had to message on whatsapp and ask where he was, and after the hotel called him overall we waited over an hour at the airport late at night.

The staff was extremely friendly and forthcoming, beautiful rooftop terrace with a small pool, big, comfy King bed, cute little balcony facing a plaza but all windows were soundproof and it was very quiet, fridge and big TV, heated toilet/BD, everything was super clean, lights, TV, blinds are all managed by an mini tablet

My only critic is that the TV isn’t a Smart TV and doesn’t have Netflix/Youtube so we didn’t really use it, everything else was wonderful, especially considered the price and great central location

The location was excellent.The rooftop pool was very nice.

I thought it was strange when I asked at the front desk.If they could extend the reservation they told me to book online.

The location was excellent.The rooftop pool was very nice.

I thought it was strange when I asked at the front desk.If they could extend the reservation they told me to book online.

Perfectly located. Tastefully and subtly decorated. Very helpful and friendly staff. The biggest TV I’ve ever seen in a hotel room and to top it off, the Japanese toilet in the room is quite literally the best invention ever!

Loved the room. The bathroom has a great stand alone tub that easily fits two for a romantic weekend. Rooms are very modern- and have a very comfy bed and giant TV as well.

The tablet to control the room is complicated- especially if you don't speak Spanish. It also wasn't working for the A/C and the front desk came to help. Also just a note that we went on a Saturday night- and it was really loud with the bars in the neighborhood until 12.30am. Finally, it is a shame that the restaurant is owned separately and room service/ breakfast is not available.

Large modern super high-tech very comfortable very good part of town nice staff

Restaurant in the lobby had powerful seafood smell that wafted all the way up into the rooms all day long.

Really lovely hotel, nice location

It's on a fun street so you do hear some noise but it's very tolerable

Location, facilities, most everything about the room. The heated pool and outdoor lounge on the top floor was delightful!

The bed was too soft resulting in your upper body sinking slightly below your head! Resolved the problem by folding the very thick comforter to quarter its size and placing it on top part of mattress. Raise the temp on the a/c to sleep well enough with just a sheet to keep you cool!

Amazing place! Great room, great location, great people

I don’t like that the tv turn on with music every time I’m entering the room The products for the shower are not good

Location, great staff, amazing room: super clean, ammenities, very comfortable beds, loved the bathroom, spacious room, very good hotelDefinitely staying there again

No restaurant for breakfastThe restaurant is open for lunch and dinner and it is excellent!

Location, great staff, amazing room: super clean, ammenities, very comfortable beds, loved the bathroom, spacious room, very good hotelDefinitely staying there again

No restaurant for breakfastThe restaurant is open for lunch and dinner and it is excellent!