Banyan Tree Puebla

Everything

Hotel was nice, pool area was amazing! Love the roof top view.

Room had a very bad odor, specially in shower room. It was a bit dirty, no hand soap on the first night, and horrible stinky towels.

I recently had the pleasure of staying at a charming hotel in the heart of Puebla, Mexico, and it was simply stunning. The hotel beautifully reflects the rich history of the area, with its elegant architecture and charming decor. The service was outstanding—staff were welcoming and attentive, making me feel right at home.Each morning, I enjoyed their delectable ojja coffee paired with freshly baked conchitas, which were absolutely delicious. This hotel perfectly combines historical charm with modern comfort, making it an ideal spot for anyone looking to explore Puebla's vibrant culture. Highly recommended!

What it’s not to like?

Location, breakfast, and staff all very good.

They charged 30% of "taxes" that include the tips to the staff (10% on the total) plus the official and legal 16%. I don't understand why they do this. They gave us an upgraded room, very nice, but very noisy. The hotel is close to an unconventional church (Santa Muerte), in case you care. They are the ones with the all-night long load music.

Five star hotel with incredible views of the city and its cathedrals, even the volcano when the clouds break. Comfortable bed. Large room includes dresser, closets, and bathroom with shower and tub. Rooftop terrace and restaurant are desirable for watching sunsets, but request a citronella candle to keep mosquitoes at bay.

Room service did not clean our room. May have to request this. Only stayed two nights so didn't make much of a fuss over it. Slight unpleasant sewage smell during heavy rains - but that's a city infrastructure issue we've experienced at other locations in Puebla - not a unique challenge to this hotel.

Loved it. Beautiful rooms, excellent pool and gym, great breakfast. Just great.

Nothing at all

Large comfortable room. Good food, the roof top Thai restaurant was great. New gym equipment. Vert nice staff

Our room was wonderful in every way-- comfortable bed, fruit on arrival, and a large, luxurious bathroom.

The air conditioning worked, bit it was not the best. The breakfast staff were a bit clueless.

It is a 2024 Michelin hotel. The service is terrific and the American Breakfast is nice and neat.

Lovely hotel, poor food offerings.

Banyan Tree is a superb and well-located hotel with a serious flaw. The building and facilities and staff are all exceptional. Where it falls down is in the three restaurants. The breakfast in the bistro purports to start at 7am but the four times I was there, between 7 and 7:30 none of the hot food items were available. The trays were either not there or empty. There were excessive amounts of cut up fruit and a big bowl of cereal and after a while some excellent warm pastries appeared. In order to have a decent breakfast I ordered the "American" breakfast which consisted of the fruit, some juice, the pastries, coffee or tea and two eggs. Ok, acceptable, but not comparable to the excellent buffet breakfasts I have had in other hotels In Mexico. The second restaurant, a Thai menu, is located on the roof terrace and shares space with a bar. The meal I had there was quite good, but the atmosphere is not conducive to fine dining as you are seated next to the pool, with a lot of children splashing around. The supposed pinnacle of dining is Cello, advertised as a high-end Italian restaurant. I made a reservation for 7 pm Saturday night. It turned out to be unnecessary as there were no other clients when I arrived and still none when I left, an hour later. The facility itself is lovely, but... They had no wine list. They did show me a couple of bottles of wine, so they do have some, just no list. I menu was of typical Italian dishes. I ordered an appetizer of fried seafood. When it came it was twice as much food as should be in an appetizer and consisted of big, lumpy breaded pieces of shrimp, calamari and zucchini, deep-fried. Tasteless. The second course was Spaghetti carbonara and it was also utterly tasteless. Cooking this at home, I am sure I would be unable to achieve this level of tastelessness! And the pasta was, as it almost always is, overcooked. Bistro C, Thai, B, Italian, D.

Great staff! We visited in January and everyone was very attentive. We did tastings at the bar, had massages at the spa, and enjoyed drinks by the pool, everything was excellent. The room was gorgeous, and the location was perfect. If it’s within your budget, it’s definitely a great place to stay.

Great place with great rooftop pool and bar. Very nice staff.

Beautiful place,excellent location,marvelous food.The staff was extremely helpful and accommodating.I would suggest this establishment to all my friends.My room was luxurious and comfy, bathroom with deep metal tub was a bonus

Smelled amazing, beautiful staff really good food

No answer

Great rooftop bar & restaurant with pool and amazing views over the old city.

There seems to be a drain problem as some rooms quite smelly. Also need not to book a room on lower levels near the road.

Everything was beautiful except for the fact. I had reserved a 2 bed room. They were not able to provide that for usThey gave us a cot which was not very comfortable for my adult daughter to sleep in

Location, staff,

This was my third time staying here, and I can happily say each time I've been nothing but impressed with the quality of this hotel. Every detail is thoughtful, considered and beautiful. The staff is exceptional. The view from the rooftop is jaw-dropping. As always, I'm looking forward to next time.

Location and rooms are amazing, beautiful and comfortable. The staff is exceptional; unparalleled kindness and warmth. Service alone is worth returning.

Bathroom had a foul smell, bath tub not clean, probably oiled or treatment not removed properly.

Very beautiful hotel. Rooms, lobby, reception area, restaurants, spa, service- all is perfect to the details.

First time staying in a Banyan Tree, and I loved everything about it. The woman who checked us in was very attentive and gave us a refreshing ginger tea and cool towel. She had recently spent some time in Canada and has excellent english.Our room was absolutely amazing. We couldn't believe the size and luxury. When we arrived, they mentioned that they'd been having power issues. We didn't have any issues with power except our tv didn't have a signal, probably because it was coming online but didn't affect our enjoyment of the place. We had drinks and chalupas on the rooftop terrace, which had an amazing 360 view of Puebla. The pool was also on the terrace. It looked great - good size. Unfortunately, we didn't have time for a dip.I loved this hotel. It now lives rent free in my head. One night wasn't long enough.

My only wish for my stay was that we had larger windows or one of the rooms with a balcony, but now that can be for next time!!