Hotel Kapu, Puebla

Clean property with helpful staff.

Water could be a little more hot.

My room was upgraded free of charge due to lack of availability. The staff was friendly and managed my booking very fast.

My room was upgraded free of charge due to lack of availability. The staff was friendly and managed my booking very fast.

Room was spotless. Bed was comfy. Aircon excellent and bathroom pristine. Location perfect just across from Capu Station.

Nothing -> all was great.

I liked the happy staff. In the room, there is a fan.

The rooms are very small. No rooms have windows and the shower place spills outside. They don't give you extra towels to help dry the wet floor. The rooms get trapped with heat.

Location was perfect for us. Loved the hot water.

No cold water in sink at times. Step up into toilet area was very high and dangerous. No windows in room. Very small room. Heard every sound from front desk, guests in hallway and outside.

Close to the train station

Well, I could have expected the quality of the room after making a decision to book one of the cheapest hotels next to the train station ;) Bathroom and the shower were repulsive, the bed was uncomfortable, wall were thin like a paper, I woke up multiple times because someone was talking at the reception desk or watching tv in their room, the smell of the room was unpleasant - you had to turn on the air fan to get rid of it, however the fan itself looked like it’s going to fall down, so I turned it off when I went to sleep. Wifi password didn’t work.

Comfy bed with nice bathroom and location is perfect for getting up and getting a bus the next day (5 minutes from bus station)Good value for money

No refillable water - you have to buy water bottles off them instead of refilling your ownWiFi wasn't great in the room I was in

friendly reception staff, allowed me check in early, allowed me change room for a quieter location away from busy reception area. By chance I met the owners whom in reception whom at their own will gave me great info on laundry, restaurant and things to do in and around Puebla. Good location if you wish to stay close/next to main bus terminal, decent value for money too.

double bed was positioned away from wall sockets and light switches so not really easy to charge phone while using it whilst lying on bed, and had to get out of bed to switch lights off. Would suggest they reposition the bed to align with wall socket and light switch intended design.

Good beds

Very very small room. On the reception we had to wait about 20 minutes while they cleaned the room but were there around 9 pm.

Good bed, hot shower, clean.

Wifi not so good.

the room was comfortable with everything I needed

the room was comfortable with everything I needed

Close to the bus station

It has a Motel feel to it. ( If you know what I mean )

Very good

Exceptional

Passable

Exceptional

Very good

Very good