Voco Royalty Puebla Downtown By IHG

Location

I paid for a specific type of room and was given a different room. Staff was not at all helpful and simply said to address the matter with the app I used to pay the room. I paid for 3 rooms.

Location

Size of the bed

Location location location and great roof bar

Bathrooms smell

Hotel lost my car. Three hours we waited for its return. Indifferent and incompetent staff. Spoiled an otherwisepleassnt

The best thing about the Royalty is the location on the Zocalo. My room was large and comfortable and had a Nespresso coffee machine, but no window, which I found unsettling. After the first day, though, I decided that the trade-off was worth it— it was very quiet. The woman at the desk spoke excellent English, and was very helpful. There are two restaurants. I did not try the contemporary one upstairs, but ate twice in the traditional one on the street level. Great food! Good wifi, too.

The location was superb, the staff were very friendly and helpful and the room was comfortable

¡Todo! Muchísimas gracias al equipo ?The staff are courteous, kind and at the top of their business. The beauty of Puebla is right out and within their doors. The breakfast buffet or a la carte options are delicious with options to ver y ser vista on the Zócalo y have a more serene start indoors.

We very much enjoyed our stay. One member of our party needed extra care and help and the team were amazing…just one tip: If you like strong coffee, I recommend you order an espresso based option. Their de la olla is made for those who prefer more of an Americano. Check out the upstairs bar! Also, if you’re in town on a weekend/holiday and want to sleep early bring your earplugs. Puebla knows how to celebrate!

¡Todo! Muchísimas gracias al equipo

We very much enjoyed our stay. One member of our party needed extra care and help and the team were amazing…just one tip: If you like strong coffee, I recommend you order an espresso based option. Their de la olla is made for those who prefer more of an Americano. Check out the upstairs bar! Also, if you’re in town on a weekend/holiday and want to sleep early bring your earplugs. Puebla knows how to celebrate!

The building is beautiful The location is great

The room was too small

Our stay overall was very nice. The location was great, the room with a lot of space and modern equipment (very comfortable beds). We almost had a luxury feeling, if there wasn´t the downsides regarding staff and low quality of breakfast.

The breakfast was very simple compared to the "luxury" feeling the hotel & rooms are otherwise presenting. At the beginning there was some confusion with our booking, which included half board. But reception staff, speaking only limited English, pretended that there is no such rate (including dinner) even though we had written proof (printed booking confirmation). This could be solved but only after involvement of the management. All the discussion was unfortunate and waste of time. Staff should be better trained/informed.

The bed was incredibly comfy. Amazing location.

No windows no natural light in the room

Cleanest

Room to small and bed not so comfortable

Location was perfect. Nice big room with a balcony over looking the square. If I am back in Puebla I will stay there again.

I thought everything was great.

Location was perfect. Nice big room with a balcony over looking the square. If I am back in Puebla I will stay there again.

I thought everything was great.

The location, customer service, the restaurant

Shower needs a better cleaning

The location, customer service, the restaurant

Shower needs a better cleaning

Location, friendly staff, very clean.

Location was perfect within walking distance to churches boutiques resto etc

It was all good

It is clean and the location is excellent.

The water pressure in the shower was too low making it difficult to take a shower.

Brand new in dec 2024. Opposite the cathedral and on the main square. Excellent bed and room size.

Only issue was it is very noisy opposite the main square in Christmas holidays and below the rooftop night club on Saturday night