Casa Grande Hotel Boutique

Location and style of the room.

The hot water took at least 20 min to reach our room. The ac was controlled by the front desk Ridiculous

Breakfast was not included and would have been nice given cost of accommodation. That being said we had a lovely breakfast and excellent dinner in the restaurant.

different wifi networks depending on where you were, restaurant, room etc.

Casa grand has a good loction,and staffs are friendly.

When I checked in, the area has big event. I can't come to hotel,and took a big circle to get close to hotel. Police won't let us to get into the hotel. Have to talked a person who in charge. And let us into the hotel. Late we have to get our luggage. Talked to the police before left this area. Hotel should have a plan for this event and to make customers convenient.

Breakfast was good. The hotel manager at desk was excellent! She was very professional, attentive, helpful, very friendly.. I forgot her name but she was tall , elegant, and I think she had long black hair.. thank you, it was a wonderful memorable experience especially for my elderly dad that grew up in Morelia, again thank you.

We enjoyed everything

Location was good and close to local restaurants and a decent shopping mall.

Shower faucet continued to leak, parking was a challenge, internet throughout the property is spotty.

Fabulous location in the staff was incredibly helpful

Everything was fantastic. We would certainly stay here when we return to Morelia.

The rooms were beautiful and the hotel was centrally located. The staff was exceptional. The staff did a wonderful job at making us feel accommodated and went above and beyond for my family when we were checking out. We had to take our luggage to a nearby garage where a car was waiting for us and their staff walked our luggage all the way to the garage for us. Truly thoughtful! I would love to stay here again and would recommend it to others, as well.

For those with balcony view room, I wish there were a way to drown out the noise a bit more. Perhaps with earplugs? Not the biggest deal, but could be for light sleepers.

The place is really beautiful, clean and full of complementary details.

It is a shame all the noise that is getting from the neighborhood’s “antros” (nightclubs) as well as a wedding party at the hotels roof exactly over our room. Imposible to sleep with the volume of the music and the sound of the people’s dance till 2:00 am, hen the hotel’s personel removing the forniture of the event at 6:00 am making more noise. No one alerts us for that inconvenience at the arrival. The parking for the car is far and expensive.

The location of Casa Grande was great! I love being able to go outside and be right in the center area buy the cathedral. We really enjoyed their restaurant as well.

One thing we didnt like was the parking option. Not horrible but we didnt really know where to park at first. The app key did not work with my phone but reception gave me a key card for the room and we did not have any issues at all.

The location of this hotel couldn't' be better. Its directly across from the Central square) and the principal cathedral. Lots of restaurants in the area, and easy walking to the city's major attractions. There is a wonderful rooftop terrace where we had delicious breakfasts nearly every morning, and the indoor dining room is attractive and well-staffed.

While we liked our room, the lighting was so poor that it was impossible to read. Because of the high ceilings, the hanging light's output was inadequate; two floor lights didn't function at all; and there were no reading lights next to the bed.

The air conditioner never worked, even when i called a few times to front desk to help with the issue. I couldn’t sleep at all, so it was a really bad night for us when the only reason we stayed there was to be comfortable

the staff and facilities were nice, and the architecture was stunning

trying to communicate with the hotel before arrival and arrange a driver took over for attempts through their portal through email and the lake. Not a great sentiment to have for pre-arrival.

Location and the place in general is great.

I booked and paid breakfast for three guest, but only recieved for two. And, the discount they give on it is misleading. You always have to pay extra, even if you ask only for what the voucher says

Beautiful......staff professional.....helpful and respectful

perfect location, beautiful roof top restaurant, lovely rod with high tech amenities, l’ocitaine bath products

unreliable internet, up and down throughout the day

Excellent location gourmet breakfast

Couldn’t figure out climate system

the location and historic building

I stayed two nights and later I wanted to stay another night and I asked for a courtesy discount and I was given a flat No response….

Spectacular building right in the centre of town. Really excellent restaurant. Large, comfortable rooms and charming staff. Definitely one for the wish list. Exceptionally clean and Covid compliant

The restaurant is not heated.

Too cold

Nice art and decoration

Staff not well trained. Opportunities for management team.