Mirador Acapulco

Great location!

There were a couple of things. I booked 2 family rooms with ocean view and ended up getting 2 double rooms (not big enough for a family of 5). Also, I got charged double the amount I booked for (a struggle to get that overcharge refunded.

Views

Location naturally beautiful but it’s surrounded by bars that play music everyday until 7:00 am. The room smells really bad to mold and the bathroom was really dirty and full of stains

Breakfast was good

Well location it’s good but NO ELEVATOR,NO ACCESS TO DISABLED PEOPLE,and everything it’s far away rooms and swimming pools…sooo it was ok

The view and the parking were great

Poor service, we were at this place last year and it was very nice. The people were friendly. This time, we checked in and tried to go into the pool. I was told there were no towels available until the next day. The hotel was not even one-third full.We got to our room and AC was not working Good.We pay for breakfast and it was the most expensive eggs I've ever had in my life.Orange juice was more water than. Juice Hotel is old and needs work.We will not stay in this hotel

When I first arrived the desk put me in an old dirty, dark and uncomfortable room.I spoke with the desk and was the moved to a much more comfortable room with an excellent ocean view the was clean and had the amenities that I that I was getting when I booked my stay.This was 133 and was very comfortable and had refreshing qualities I reserved my stay for. Refrigerator. Nice bathroom with hairdryer, a safe, and ironing board.Then I was totally satisfied.My first night there I didn’t sleep well because of its location, and a dirty bathroom.Next stay I would like to be placed in room 134 or the same room I was in the second night of my stay.I was less than impressed with the room I given the first night.

The dirty dark room I stayed in the first night.

This classic Acapulco hotel is a little run down, but it has a great location overlooking La Quebrada where the cliff divers perform. It's part of Acapulco's history - check out the Wall of Fame in the restaurant, with pictures of Elizabeth Taylor and Frank Sinatra from the hotel's heyday. It has great views of the cliff divers, which I had never seen before. I thought it might be a bit cheesy, but it's actually awesome to see and we were glad to be there - we watched all five of the daily shows. There are two fresh water pools that are clean and well-maintained, and they've walled in a section of the sea where you can swim in relatively safety while huge waves crash on the seawalls.

This place could use a bit of TLC. It's a huge hotel, and some of the wings appear to be abandoned. It's a bit rundown, but all of Acapulco seems a bit rundown.

I think the only thing that I did like was the show that they had by the restaurant

My AC in my room was broken as I requested another room. They told me that they didn’t have another room. I could not sleep as AC wasn’t working properly. The floor is on the room has so many cracks. When you open the windows, all you can hear is people from the outside in the music playing all night. Majority of the businesses that are playing music all night and play music until 5 o’clock in the morning. It’s not comfortable listening to music while you’re trying to sleep. The staff in the front was very rude. There is no happy smile when you get there there was a gentleman and a woman in front didn’t either greet you. One thing I will tell you is if you make reservations through a different company make a call to them because they will try to charge you extra when you get there per person.I reserved three rooms two with key bedroom size and one with a double and they ended up giving me all three rooms with doubles. If I can write this as a hotel coming from USA I will say this hotel is more like a motel 8. I will not come back to this hotel.

Great location on the cliffs and see the divers.

The building/facilities are looking a bit tired

Restaurant which had a view to La Quebrada

Almost everything it smelled and it felt extremely old. The towels were old the linen and the entire building felt like 1970s and not in a good way

This hotel has really declined in quality over the years. I've stayed here once a year for the past five years, and the last three stays have been disappointing. The property does have an amazing view of the ocean and the famous La Quebrada cliffs, with sunsets that are absolutely stunning. However, be prepared for a frustrating check-in experience. It doesn't matter if you arrive right on time or even three hours late; you may end up waiting over an hour for your room keys, if you're lucky.The room towels are worn out and in poor condition, so much so that we had to go downtown to buy our own towels. The air conditioning is hit-or-miss—it might work, or it might not. If it doesn't, they'll move you to a different room, but it’s something to be prepared for.If you're visiting primarily to watch the cliff divers at La Quebrada, then this hotel might be worth considering. However, for anything else, I'd recommend looking elsewhere. The front desk staff is unhelpful and seem more focused on repeating the same information over and over again. They do offer to extend your stay by the amount of time you spent waiting for your room, but honestly, I find that more amusing than practical.

Bad

This hotel has really declined in quality over the years. I've stayed here once a year for the past five years, and the last three stays have been disappointing. The property does have an amazing view of the ocean and the famous La Quebrada cliffs, with sunsets that are absolutely stunning. However, be prepared for a frustrating check-in experience. It doesn't matter if you arrive right on time or even three hours late; you may end up waiting over an hour for your room keys, if you're lucky.The room towels are worn out and in poor condition, so much so that we had to go downtown to buy our own towels. The air conditioning is hit-or-miss—it might work, or it might not. If it doesn't, they'll move you to a different room, but it’s something to be prepared for.If you're visiting primarily to watch the cliff divers at La Quebrada, then this hotel might be worth considering. However, for anything else, I'd recommend looking elsewhere. The front desk staff is unhelpful and seem more focused on repeating the same information over and over again. They do offer to extend your stay by the amount of time you spent waiting for your room, but honestly, I find that more amusing than practical.

The view was amazing. I could see the Pacific Ocean. The installations are excellent and I could enjoy the landscapes and the nature. There were beautiful swimming pools to relax.I could eat a delicious breakfast at the open-air restaurant while I was looking at some divers, the turtles and the sea.

There were not lockers to safely store the belongings while I was swimming. There was not a private shower area. There were not dressing rooms for men and women near the swimming pools.

Location good

Restaurant was average and overpriced

Restaurant which had a view to La Quebrada

Almost everything it smelled and it felt extremely old. The towels were old the linen and the entire building felt like 1970s and not in a good way

The only thing this place has going is it the cliff divers and the hall of fame wall.

Besides the accommodations being utterly disgusting, the staff was rude and unhelpful. We were a group of 5 and got a room for 4-6 people, upon our arrival they said that only 4 people could stay at the hotel or we could pay $70 PER DAY for the extra person, staff was aggressive and not caring at all of our situation and if we were to cancel they would still charge us for the nights booked there. They put literal wristbands on you and you cannot enter without a wristband, when we got to our room the floor was dirty, there was no towels and hairs in the shower. On our last day we stayed at the hotel, the room below us had a fire which made our clothes stink and they had us move into a new room where the shower curtain was disgusting and there was a literal scorpion in our hotel room. Food was horrible, there’s no wifi beside the lobby, save your money and book somewhere else.

The only thing this place has going is it the cliff divers and the hall of fame wall.

Besides the accommodations being utterly disgusting, the staff was rude and unhelpful. We were a group of 5 and got a room for 4-6 people, upon our arrival they said that only 4 people could stay at the hotel or we could pay $70 PER DAY for the extra person, staff was aggressive and not caring at all of our situation and if we were to cancel they would still charge us for the nights booked there. They put literal wristbands on you and you cannot enter without a wristband, when we got to our room the floor was dirty, there was no towels and hairs in the shower. On our last day we stayed at the hotel, the room below us had a fire which made our clothes stink and they had us move into a new room where the shower curtain was disgusting and there was a literal scorpion in our hotel room. Food was horrible, there’s no wifi beside the lobby, save your money and book somewhere else.

The views are stunning

The facilities are old, faucets didn't close property, the crystal door couldn't look, it keeps open and balconies are connected between themselves it makes you feel unsafe, telephone line didn't work, lack of toiletries for 8 guests even though the room is rented as a family room for 8 people and the neighborhood is dirty

Nice view from a balcony

Not working WIFI and fridgeAC was badly cooling

Our stay was a good deal since it was off-season. The room was very large and comfortable, with a balcony overlooking the ocean. I really enjoyed the three swimming pools and the large terrace overlooking the bay at the upper pool. It was nice to be on-site for the cliff divers. Most of the staff was very nice. It was fun to stay in a place that used to be one of the premier hotels in Acapulco!

The food wasn't great and the food & drinks were pricey. The location would make it hard to go anywhere else in Acapulco.

Our stay was a good deal since it was off-season. The room was very large and comfortable, with a balcony overlooking the ocean. I really enjoyed the three swimming pools and the large terrace overlooking the bay at the upper pool. It was nice to be on-site for the cliff divers. Most of the staff was very nice. It was fun to stay in a place that used to be one of the premier hotels in Acapulco!

The food wasn't great and the food & drinks were pricey. The location would make it hard to go anywhere else in Acapulco.