Palacio Mundo Imperial

Hotel was not crowd.

Location was far from restaurants and entertainment. In addition, the check in took very long and staff didn't address our needs

Clean, fairly new, seems to have good amenities, very close to airport.

Took way too long to get our car from valet parking. I¿m talking over 45 minutes. Twice, not just once. The ¿safety¿ feature that they have in the hotel elevators seem ¿okay¿ until you need ice and the ice machine in your floor is broken

Staff in restaurant did not speak any english. Shower in room leaked major amount of water when using. A/C sucked and was loud.

Not pet friendly, did not have restaurants open or pool open to swim. There was booing of staying here.

Cleanliness and amenities. The design of the room and the balcony are perfect. Numerous pools.

It's in Mexico. So the fact that the staff will not let you know what the benefits that come with your room are is annoying. They want to sell you there all-inclusive bracelet. I had to ask and confirm many times over phone what was incl. with club 89.

We found a little bug in my Room

near lots of really good restaurants

The fact that is not beach front

Everything was perfect!

room, pools, food

NA

Rooms are quite spacious, clean and tidy. The amenities like the pools and beach volleyball were all right!

It was so busy that personnel were overwhelmed and we had to wait in lines for the breakfast for 30 minutes, and waited for the valet parking for over 45 minutes on our way out!

Hotel,Amenties and food.

Bus service and lack of communication.

I greatly appreciated the resort’s high level of safety and security. The staff were consistently attentive and friendly, providing excellent customer service throughout my stay. The room was clean, comfortable, and thoughtfully decorated with a well-designed layout. I also enjoyed the buffet options available for breakfast, lunch, and dinner, as the food quality was very good.

Everything, room was clean, ample and new. Location was great, close to amazing taco place and a super market. The pool was lovely, it had an area with sand near the pool, which my 4 year old loved. Room service was great, fair warning, the portions are Huge but the prices are reasonable. It also has the beach club service, which we fully took advantage as we spent the day there and even ate fresh fish, food was delicious. We will go back, my recommendation is DO NOT take the All inclusive package as Acapulco has a lot of places you can eat well.

The only nuissance was the check in, it was a little slow but I think that the girl was in the middle of her training.

The beach is good and excellent place to rest all day, I love the view and everything was clean

NA

The beach is good and excellent place to rest all day, I love the view and everything was clean

NA

Beautiful hotel, really nice and clean. Good service. Rooms big, nice, cozy and clean. good breakfast. Beutiful and clean pools. Great service on the pool.

Far from the city center. Long line to wait for check in, check out and for a breakfast or dinner. There is a transfer to the beach and from the beach, but it's quite far.

the staff was trying to support and also accommodative!the child care system was awesome !!! thanks to Kassandra !!!

the property had still huge problems with rotten tiles and even mould on the floor in front of rooms ! Furniture was not as displayed !

I loved the level of safety and security of the resort, I felt safe at all times. I loved the attentiveness and friendliness of the staff, their customer service was excellent! I really liked the room because it was clean and comfortable, and it was nicely decorated and designed. I really liked the number of pools and the swim-up bars, we got to try a different pool every day. I liked the buffets they had available for breakfast, lunch, and dinner, the food was good. I liked the ease of the shuttle to the beach and the pool and restaurant at the beach, plus the service was excellent! I liked the bartenders and the delicious drinks they made, they were all very attentive too.

I didn't like that my all-inclusive benefits didn't start until 1:00pm on my day of arrival despite my arrival being at 7:00am. I didn't like that they didn't have 24 hour access to food. The food at the restaurants was just okay. I didn't like that the main pool in the family friendly area was dirty likely due to the debris from the nearby construction (though this will resolve once construction at their new restaurant is done).

I loved the level of safety and security of the resort, I felt safe at all times. I loved the attentiveness and friendliness of the staff, their customer service was excellent! I really liked the room because it was clean and comfortable, and it was nicely decorated and designed. I really liked the number of pools and the swim-up bars, we got to try a different pool every day. I liked the buffets they had available for breakfast, lunch, and dinner, the food was good. I liked the ease of the shuttle to the beach and the pool and restaurant at the beach, plus the service was excellent! I liked the bartenders and the delicious drinks they made, they were all very attentive too.

I didn't like that my all-inclusive benefits didn't start until 1:00pm on my day of arrival despite my arrival being at 7:00am. I didn't like that they didn't have 24 hour access to food. The food at the restaurants was just okay. I didn't like that the main pool in the family friendly area was dirty likely due to the debris from the nearby construction (though this will resolve once construction at their new restaurant is done).

Excellent location near airport. Excellent restaurants with high-quality food and great customer service. The hotel property was beautiful and enjoyable to walk through with many sculptures and fountains. Had the feeling of a fine European Italian resort.

The room was smaller than expected. Very noisy hotel, with noisy guests in room next to us as well as above us, loud noisy people in the hallways and our room was above a bar area with loud music in the evening not as relaxing and as enjoyable as we hoped. Not near beach or ocean views. No beach area or access. Not close to anything with in walking distance.