Hampton Inn By Hilton Ciudad Juarez

Shower was leaking water into the bathroom. The club next door was loud until 145am and the AC had musky smell

The location was perfect. The hotel has complimentary transportation to the wedding. Breakfast was very good too.

Food was GREAT !!!

No exhaust fan in restrooms

The beds are very comfortable

Blinds are not covering enough

Breakfast

Should have longer breakfast hours on weekend. Hotel overpriced

Breakfast was phenomenal

Breakfast is gruesome...

cleanliness, helpfulness from staff

Breakfast is gruesome...

cleanliness, helpfulness from staff

Excellent place, EV chargers works accordingly, thank you so much for your friendly service

Street noise

Location of the property, it was less than 1/2-mile to where we had our family gathering that day. The facility was clean and had lots of ammenities.

Front desk person was not there upon arrival, we had to wait for the person about 15-20 minutes not sure what happened, this was rightt about at 10 PM. When I arrived I was the first person waiting and While I was there three more parties arrived so there were a lot of people there waiting for the service. The breakfast is nothing to write home about, we were expecting something a little better than that based on the amount we paid for the room. This was one of the most expensive rooms in Juarez for the day.

A Stressful stay on the eve of My Wedding.

During my recent stay, I was very disappointed with the overall experience. There was no air conditioning throughout the property, including the lobby, hallways, restaurant, and, unfortunately, in the first room we were assigned. We checked in at 3 PM with the outside temperature at 101°, and the room felt more like a sauna than a hotel room.I immediately informed the front desk about the issue, but I couldn’t stay to ensure it was resolved as I had wedding preparations and errands to complete. When I returned later, the staff assured me the problem had been taken care of. However, when I headed upstairs, I discovered the elevators were out of service. After climbing five flights of stairs, I opened the door to my room only to be met again with overwhelming heat and humidity.At that point, I returned to the lobby and requested a new room. While I chose to remain calm and polite—especially given the stress of my wedding—I felt extremely let down. This was my first time ever writing a public review, and it’s unfortunate that it has to be a negative one.Hospitality is about more than just providing a room; it’s about creating an environment where guests feel comfortable and cared for. Simple gestures such as a warm greeting at check-in, asking about the purpose of the stay, offering assistance with heavy bags, and promptly resolving issues can make all the difference. Unfortunately, these elements were missing, and I did not feel that the level of service matched the price I paid.

Staff is great, always willing to help.The pool is nice and the gym is complete.

Loud neighbors, the room I was checked in is next to a bar, so from Thursday to Saturday it was LOUD until past 2 am.

The room ok and location

Water Off saturday morning and Sunday morning ? and why do they need to knock doors in the morning, I will never understand that….. POOR wifi - a hotel rhis category is unforgivable

rooms, pool & breakfast.

The breakfast is OK. Variety of fresh fruits are provided.

The comfy of bed.

Good location and breakfast was good.

Shower always seems to drain very slowly. Need to have maintenance to have a look at the plumbing system in the overall hotel. Every stay this has always been a problem.

Location

I found mold on shower area.I think outside property needs color (new paint) on some areas , and I believe also need to pay attention to green areas. Parking lot was clean but it looks old. Although they have 2 elevator, just one was working, and the one that was working , I found it slow.

Continental breakfast was amazing. Lots of variety and flavor. The housekeeping staff was helpful and attentive.

Front desk clerks were less than friendly or helpful. They were not able to answer any basic questions. Also when I checked out I barely got a thank you. Usually clerks will ask about stay, if I was comfortable and or enjoyed hotel.Prices were a bit high for a basic hotel

The only thing I can complain is the a/c didn’t cool the room and was very loud. We didn’t get good sleep which it’s very important.

Good

The only thing I can complain is the a/c didn’t cool the room and was very loud. We didn’t get good sleep which it’s very important.