Best Western Hotel Fino Shin-Yokohama

Good location from Shin Yokohama train station.

Really great value, and the location is good as well. Staff was extremely helpful, and everything was clean.

There are only two laundry machines, so it's difficult to get access to them if others are using them.

It’s near the train station and it’s near all shopping centers and restaurants.

The WiFi connection is solid but slow depending on the number of people using it.

Location was really good with convenience store and multiple food places nearby. Room was also big enough for both of us to put our luggages out. Staff was also really friendly in helping us with luggage transfer and other matters.

There are only 2 washing machines for the whole building so you have to time your laundry.

Close to the station and nearby to conbini and restaurants

An absolutely fantastic hotel for the price and location. It was clean, quiet, comfortable and easy to go anywhere during my stay. Staff were friendly and helpful. Everything was clean and good quality. If you're going to Japan on a budget or going solo, this was a perfect fit. Very central, 5 minute walk from the Jr Shin-Yokohama station. Also a block away from Lawson and 7-evelen. Also supper close to restaurants around the station.Will definitely be staying here again.

Nothing that I did not like honestly.

The location, staff and facility

During my 2 week stay, I requested my room to be cleaned every 2-3 days and I’d like cups and glasses to be replaced when the room is cleaned.

The location, the facility and the staff

During my two week stay, I requested the room to be cleaned every 2-3 days. I’d like cups and glasses to be replaced when the room is cleaned.

Good location near Shin-Yokohama Train Station. Good room layout for a small space. Liked the 11 AM check out time.

Great customer service,convenient location. Very close to the station and a short train ride in to Tokyo.

Could do with more cooking facilities

Large bed. Excellent location.

Room was miniature size with queen size bed.Felt small

The location was good, breakfast was very good and the staff were very helpful and friendly.

Would have preferred to have a restaurant in the hotel serving lunch and dinner.

Great spacious, clean and comfortable roomGood location with shops and restaurants nearby, and walking distance to the train station to get around.Lovely helpful staff in the front desk

Location good front staff goodGrocery next doorRestaurants are all over the place

Breakfast crew and the breakfast itself Make staff member with curly grey hair guy is not a pleasant personHrs for breakfast are short the choices barely basic and the curly grey hair guy would stand next to bread and count down the seconds till he thought it was 9:30 and start clearing away food even as you were trying to toast bread and get butterMost hotel staff will stand back and let you finish getting food, not this guy9:30 get out of his way!Rooms small outlet by window did not workNo shower curtain

Clean room, friendly staff, close to train station with good variety of restaurants.

We stayed in a twin room, the room is good enough for 2 adults.They have a small fridge, a hair dryer, a mirror, deodorant spray, a brush for cloth, etc.. And the price was reasonable. There are convenience stores nearby, plenty of Izakaya restaurants as well.

They have a tiny lobby behind the elevators. It was a little hard to find out, I wanted to use it before check-in time.

Great location with lots of restaurants, shops and supermarkets nearby; good room size, and clean, bed was comfortable, staffs are friendly and helpful, sufficient public car parking lots nearby.

Exceptional location and very easy to get to the hotel from Haneda airport. Also the available transportation to Gotemba Premium Outlet mall!!

Can't think of any!!

Easy access to the shinyokohama station, restaurants around the area, convenience stores are present just at the corner of street where the hotel was, the staff were super friendly and accommodating. Since I wasn’t able to wash my outer layer clothing, it was a very nice touch to have a clothes freshener available in the mini closet which I gladly used on my coat. There was also a set of shoe care items in that same corner of the room. Another great thing about this hotel, and probably any other business hotels in Japan, they have pajamas that you can wear every night. I had my do not disturb sign the entire 3 nights of stay and every morning, I got a bag of towels and slippers to replenish the room necessities. They don’t leave personal care items in the room but can be picked up on a cart at the lobby which I thought was brilliant so if you only need a few things, you can decide which to get. The room was clean and was comfortable. There was a hot and cold water dispenser inside the laundry room where the ice machine at as well. It was this month of April when I stayed so it was still raining in the mornings or evenings so if you didn’t have an umbrella, they have a few for rent by the entrance of the hotel. Also, i noticed their washer was a 2 in 1, meaning can wash and dry based on the description and it has laundry soap ready to go inside it so all you need are sone coins to operate it. I never purchased the breakfast because I don’t eat until lunch time but am sure, their food would have been great based on the photos online. The rate was really affordable with what you got of course it was located far from tokyo center but not too far away for everyday commute if you must, which I did since I went to Kawaguchiko and Nikko during my trip.

Sometimes the laundry room was busy so I wasn’t able to wash my clothes but good thing it’s possible to hand-wash small items on the bathroom sink and there’s a clothes line across the shower area so it was a plus!

Great location to both jr and subway lines.Multiple coffee shops and restaurants nearby.

The room was compact normal for Japan but tight to have access for two large suitcases and getting changed etc.