Randor Residence Susukino Suites

Location was good, pretty crowded outside, but you cannot hear it from the room as we are on the second floor. Water heater is good, with bath facility. Washing machine is in good working condition and clean as well. Modern TV with youtube and netflix

No daily cleaning of the rooms. Did not provide replacement trash bags most of the days. Second toilet has funky smell. No windows in the rooms. Could hear noise from the level above at night.

location and size.

no window

Breakfast is good and has ample of choices

staff doesn't really greet

The location was centrally located. It was close to the train stations and restaurants.

The presidential suite was embarrassing. There was no daylight in the rooms, no windows open. It is not a 2 bedroom suite, the second bedroom is just a box without windows. There was only 1 sink, hence it can not be described as 2 bathrooms.

Spacious for 6 of us.

No receptionist at all. Self check in and check out. We have delayed baggage and no recept to handle or wait for our luggage to be delivered.

The beds were comfortable. The futon mattresses were thin but still ok when using 2 layers for each person. Size of room was large for 4 pax. Bathtub and shower area was great too

The transparent door to shower and bathtub made it impossible for someone else to use the toilet at the same time.

The location is at Susukino where entertainment street located.

No 24 hours check in counter and just checking through system. Our unit at first floor and sewerage stinky smell in the unit.

Nice big suite with lots of comfortable beds. Good location. Shower room was amazing. Air-conditioning worked well.

No staff on the property at all. Had to check in via a tablet with reservation number.

The staff tried to downgrade our room without any refund

Good size of rooms

Wifi was really bad. Beds were too short. Rooms weren't clean, very dusty.

Really big and spacious, easy to find taxis.

A little challenging to find the Susukino address, we went to Randor Residence Sapporo by mistake.

Staff do not speak English. Can not help in anyway or form. I stayed for 5 days, no room cleaning and no clean towels. There is no iron. How come ? It is a residence! I asked for one and they ignored me. There is no one there to talk to or ask for any help with anything.

No 3 bed room as stated. Open space for Futon room and no bedsheet at all. No comforter.

Not as described. Totally wrong. Pls reimburse me the difference of functions. Only two rooms.

spacious, complete facilities, good location

proximity to restaurans and family mart

Pillow Case had a bad smell

it’s location and the unit is ideal for group max 10. thou it says in the website , it can accommodate up to 16 pax

I am expecting a 3 bedroom property plus the living where you can use futon for additional place to sleep. it turn out- it’s only 2 bedroom- and the living area. it doesn’t describe well in the web site.

location was good, room size was nice, it had a kitchen and washing machine

the shower drain was dirty and so was the tub, there was never any staff at the front desk. The biggest problem was the outside door locks at 12AM and the hotel doesn’t tell you the code. luckily a family was inside and opened the door for me.

Excellent location in Susukino, so perfect to explore Sapporo.

Automated checking was not ideal but it worked fine

Large rooms and space

Staff were hard to find and unwelcoming. Decor is ugly and brown.

Large space, good for multiple people or large family.One bathroom/shower and in addition one separate showerTwo separate toilets.Matras & bed cover is good.Location is in Susukino adult entertainment district. Convenient for many restaurants even late at night.Walking distance to underground train & streetcar.

Indication was 3 separate bedrooms, which is not the case in our unit. It was 2 bedrooms.Indicate on the site that the bedroom had an en-suite, which is not the case.The second bedroom had open windows to the main hall (as in, you can look inside the bedroom), not comfortable if somebody wants to sleep early.Bathroom/shower area cannot be locked from inside.Not sufficient hangers/locations for clothes, jackets, towels, laundry to dry or simply hang. Nothing in the bedroom to store/hang any clothes.Location is in Susukino adult entertainment district. Weird to have a family apartment next to a "soapland" and other adult services.Not directly connected to any underground railway station, in winter/snow condition you pretty much have to take a taxi to get to the hotel as it is not walkable with luggage.