VIA INN PRIME SAPPORO ODORI - JR WEST GROUP

The locationCleanliness

The staff are not helpful at all, we can’t even ask for additional pillows.Small variety of breakfast serve.

Front desk staff were so helpful and friendly.

Hard pillows and no closet space.

Location, amenities, breakfast, easy to check in

No parking

Great location. Near everything one could think of … airport bus direct to CTS, 5 mins walk to Cocono Susikino and train stations. Shopping haven area.

The Aircon controls were managed by the hotel staff which was a bit challenging as the weather was still cold and the heater function was on. There were days we wanted cool air but hot air was blowing into the room which made the air very dry. Public spa/bath - lack of signages and other nationalities tourists were abusing the facilities.

Perfect location, spotless clean, and super comfortable beds. Ideal for exploring Sapporo while enjoying a restful stay. Highly recommended!

Jill

got spa, cleanliness and location

parking always full

The staff very polite. ABF very good.

Shower cap does not provide for Onsen

In prime location of Susukino, close to JR stations and restaurants, public bath house was nice and good amenities

Nil

very good location from main shopping street. provide many clothes hangers, the window can be opened! Quite much space for solo traveler

The room ins long but not wide. Although more space but big luggage cannot be open easily. Pillow is only one flat pillow, not very comfortable (maybe just for me), breakfast is just okay.

Location is the best. All facilities are very good with all information on the tv screen in the room. You will be informed the traffic at onsen and breakfast.

Breakfast was fantastic, but repetitive for long stay. Location is good, very close to the action and a 5min walk to the airport bus dropoff and pick up.

Booked stay for 2 adults and 2 kids but only given free breakfast for 2 adults and 1 kid. Had to pay full price for the additional breakfast (no kids pricing). Felt like staff at the reception did the bare minimum at their hospitality jobs.

USB ports and type-C ports are installed on the nightstand, so convenient that we didn't even need to use an adaptor.We ordered a parcel. Staff members kindly helped keep it and passed it to us.The pajamas were comfortable and could fit a wide range of body types.

Efficient staff. Comfortable beds. Fresh towels were provided every day even though we requested no cleaning service.

Location: The hotel is located right at 狸小路商店街. Super convenient for shopping or eating at 二条市場. Access to the hotel was not a problem under bad weather.Room: The room was well designed. Bright lighting. Good space both in the room and the bathroom. We could have two suitcases opened at the same time. We could see the Sapporo TV Tower from our room.Hot spring (onsen): Both indoor and outdoor onsen were available.

Location: It took more than 20 minutes to walk to JR Sapporo Station. An alternative is to take a bus, as there are bus stations near the hotel, but bus rides to New Chitose Airport / Otaru is longer than train rides, and traffic caused bus delays and even longer travelling time.

Very well located right on Tanukikojo shopping street. Very close to plenty of restaurants, stores and entertainment. The bathroom in the rooms are small, but normal by Japanese hotel standards. To accommodate for that, there is a big bathhouse on the top floor. There’s about 8 showers and two baths on the men’s side and it was never too crowded when I went. You can also check on the tv in the room to see how crowded it is in the baths. To me, using the bath was the highlight of this hotel. It was clean and felt very nice to unwind after a long day.

Location. Cleanliness

Room is very small

Good location, friendly staff

I found my quilt cover is not very clean , the room is small, but in Japan, it’s understandable

The location is perfect, so close to all the shopping and eating space. The hotel is new and well equipped. The bus stop to the airport is about five minutes walk away, probably ten minutes in a snowy day.

The only thing I am not sure is the self checkin process. When you finally arrive at the hotel after a long day, the last thing you want to do is standing in front of the counter and put in all the details by yourself on a computer and system that you are not familiar with. I mean wouldn’t it be quicker be done by the staff? It’s not only customer service but a helping hand in need.We are a family of four travelling so a lot to details to put in. I asked the gentleman standing next to me (with hands on his back and doing nothing) if I need to put in the address four times manually and he said of course. Luckily I noticed the system has a function to copy the address. Maybe he missed understand me? Other than that I love everything else about this hotel and will consider staying here again if I ever visit Sapporo.

Pleasant

Our stay at Via Inn Prime Sapporo Odori had both positive and negative aspects. The hotel is well-located, clean, and the staff were generally friendly. However, we were disappointed to encounter an unexpected issue during our stay.According to our booking confirmation, breakfast was included in the rate. Despite this, we were charged an additional fee for our 9-year-old son's breakfast, which we believe should have been covered under the terms of the booking. This was frustrating and unexpected, especially since the booking clearly stated that breakfast was included.We hope the hotel can address this issue to avoid similar situations for future guests. While the stay was otherwise pleasant, this oversight impacted our overall experience.

Hotel room is small but it is clean and comfortable. Room come with pyjamas. Onsen in the hotel, location is convenient just at the tanukikoji street 2

The hotel breakfast is below average as it only have few choice. Not worth the price of 1980 yen. Furthermore kids also paying same price as adult. The hotel customer service also need improvement as we call to request for an extra pillow they tell us 'sorry we have no pillow' but we managed to get the extra pillow from the room keeper who does the job better than the customer service.